{"id":380894,"date":"2021-06-07T08:59:28","date_gmt":"2021-06-07T15:59:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=380894"},"modified":"2021-06-08T02:14:14","modified_gmt":"2021-06-08T09:14:14","slug":"ccw-europe-on-demand-webinar","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/ccw-europe-on-demand-webinar","title":{"rendered":"CCW Europe: On-demand Webinar"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>CCW Europe:<\/h1>\n<h1>On-demand Webinar<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h4 class=\"no-margin\">Lord Sebastian Coe, British Olympic Track Athlete, Politician and President of IAAF<\/h4>\n<h4 class=\"no-margin\">Peter Graf, Chief Strategy Officer, Genesys<\/h4>\n<h4 class=\"no-margin\">Irfan Verjee, Vice President, Business Value Group &#8211; Europe &amp; Asia, Sprinklr<br \/>\nSam Richardson, Senior Visioneering Consultant, Twilio<\/h4>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]THE ALL-STARS KEYNOTE PANEL: BREAKTHROUGH BUSINESS TRANSFORMATION WITH TECHNOLOGY<\/p>\n<p>For the customer contact world, it\u2019s been a year of hyper-accelerated technology deployment, a new standard of business agility, monumental progress in care delivery, and a shift in the strategic value that contact centres bring to the organisation.<\/p>\n<p>Organisations must lead with not only a customer-centric mind-set, but with a people-centered business. To not only modernise through digital, but to scale a fully intelligent ecosystem of automation and AI that optimises performance, communication and experience for both customers and employees alike.<\/p>\n<p>This May, an all-stars panel was be led by world-class special guest speaker The Lord Coe CH, KBE. Watch the panel of visionary thought leaders as they discuss:<\/p>\n<ul>\n<li>Managing teams and leadership in a digital era<\/li>\n<li>How organisations have been transformed through technology<\/li>\n<li>Upcoming technology trends and predictions for the future<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;380898&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221; si_max_width=&#8221;250px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Lord Sebastian Coe, CH, KBE\u00a0<\/strong><br \/>\nBritish Olympic Track Athlete, Politician and President of the World Governing Body for Athletics<br \/>\nWorld Athletics Association<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;323039&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;250px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Peter Graf<\/strong><br \/>\nChief Strategy Officer<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;380903&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;250px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Sam Richardson<\/strong><br \/>\nSenior Visioneering Consultant<br \/>\nTwilio<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;380901&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221; si_max_width=&#8221;250px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Irfan Verjee<\/strong><br \/>\nVice President, Business Value Group &#8211; Europe &amp; Asia<br \/>\nSprinklr<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;380895&#8243; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1623078612361{margin-top: 50px !important;padding-top: 25px !important;background-color: #00ae9e !important;}&#8221;]<a class=\"component-cta-block card w-100 h-100  centered cta-text-center  vc_custom_1623143556575\"  href=\"https:\/\/event.on24.com\/eventRegistration\/EventLobbyServlet?target=reg20.jsp&referrer=&eventid=3157447&sessionid=1&key=A021D1949425F7F5AE71E9F195727469&regTag=&V2=false&sourcepage=register\" target=\"_blank\" rel=\"noopener\"><div class=\"card-body text-center col-content\"><div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Watch now!<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] CCW Europe: On-demand Webinar [\/vc_column_text][vc_column_text] Lord Sebastian Coe, British Olympic Track Athlete, Politician and President of IAAF Peter Graf, Chief Strategy Officer, Genesys Irfan Verjee, Vice President, Business Value Group &#8211; Europe &amp; Asia, Sprinklr Sam Richardson, Senior Visioneering Consultant, Twilio [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]THE ALL-STARS KEYNOTE PANEL: BREAKTHROUGH BUSINESS TRANSFORMATION WITH TECHNOLOGY For the customer [&hellip;]<\/p>\n","protected":false},"author":763,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14850],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-380894","webinars","type-webinars","status-publish","hentry","webinar_type-analyst","tax_priority-54","tax_contenttheme-improve-customer-experience-en-gb"],"acf":{"w_tycontent":"<h2>Thanks for your interest in <strong>Proven Techniques to Increase Customer Satisfaction.<\/strong>\u00a0Click the play button above to watch the webcast.<\/h2>\n<p><iframe title=\"CCW Middle East: Genesys AI powers Experience as a Service\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/PJDKxEjSxz0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n","w_sdate":"06\/07\/2021 12:07 pm","w_edate":"07\/31\/2021 11:59 pm","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"resource_next_steps":"","meta_description":"CCW Online, Genesys sponsor with a speaking slot. 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