{"id":380865,"date":"2021-06-07T04:14:28","date_gmt":"2021-06-07T11:14:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=380865"},"modified":"2021-06-07T04:14:01","modified_gmt":"2021-06-07T11:14:01","slug":"contact-centre-evolution-achieving-operational-excellence-and-efficiency","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/contact-centre-evolution-achieving-operational-excellence-and-efficiency","title":{"rendered":"Contact Centre Evolution &#8211; Achieving Operational Excellence and Efficiency"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Genesys Partner Webinar with Foehn and Kiwi.com<\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div id=\"webinarhead\">\n<div class=\"webinartitle\">\n<h1>Contact Centre Evolution &#8211; Achieving Operational Excellence and Efficiency<\/h1>\n<h4>June 24, 12:30 pm BST\/1:30 pm CET<\/h4>\n<\/div>\n<\/div>\n<div class=\"webinarmain\">\n<div class=\"webinarform\">\n<form id=\"myForm\" action=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=799&amp;ref=2\" method=\"post\" name=\"myForm\"><\/form>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Genesys Gold Partner Foehn, is hosting a series of virtual roundtables focusing on different verticals and topics. Coming up next on 24th June is Contact Centre Evolution &#8211; Achieving Operational Excellence and Efficiency which focuses on BPOs. The roundtable features contributions from kiwi.com and Frost and Sullivan, outsourcing experts from CPM and Contact Centre Panel as well as Genesys\u2019 Ian Campbell.<\/p>\n<p>In this round table style webinar, we ask leading contact centre industry experts their views on how best to achieve operational excellence and gain a competitive advantage. We will discuss how technology is driving channel shift and how outsourcers and in-house operations can, if done correctly, reduce headcount and costs without it affecting service quality and delivery.<\/p>\n<p>We will discuss:<\/p>\n<ul>\n<li>How technology is driving channel shift<\/li>\n<li>How outsourcers and inhouse operations can reduce headcount and costs without it affecting service quality and delivery<\/li>\n<li>How to gain competitive advantage to win a project or maintain clients<\/li>\n<\/ul>\n<p>We have a great line up of speakers to discuss this topic and spark debate, which will be followed up with an audience Q&amp;A<\/p>\n<p>Confirmed speakers are:<\/p>\n<ul>\n<li>Leonard McCullie, VP of Vendor Management at Kiwi.com<\/li>\n<li>Chris Peddie, Contact Centre Solutions Applications and Innovations Manager at CPM<\/li>\n<li>Axel Ericsson, Senior Business Development Manager at Foehn Ltd<\/li>\n<li>Alexander Michael, Global Practice Area Leader for Information and Communications Technology at Frost &amp; Sullivan<\/li>\n<li>Phil Kitchen, Managing Director at Contact Centre Panel<\/li>\n<li>Ian Campbell, Sales Specialist Director for Digital Artificial Intelligence Solutions at Genesys<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component-cta-block card w-100 h-100  centered cta-text-start \"  href=\"https:\/\/us02web.zoom.us\/webinar\/register\/9116225343791\/WN_OzOxComlRnmbJ5wjm10ZRg\" target=\"_blank\" rel=\"noopener\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Register now!<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Genesys Partner Webinar with Foehn and Kiwi.com [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] Contact Centre Evolution &#8211; Achieving Operational Excellence and Efficiency June 24, 12:30 pm BST\/1:30 pm CET [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]Genesys Gold Partner Foehn, is hosting a series of virtual roundtables focusing on different verticals and topics. Coming up next on 24th June is Contact Centre Evolution &#8211; Achieving [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[16997],"tax_segment":[],"class_list":["post-380865","webinars","type-webinars","status-publish","hentry","webinar_type-partner","tax_sector-industrial-en-gb"],"acf":{"w_tycontent":"<p><iframe title=\"Transforming CX in Utilities \u2013 Personalisation at Speed\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/wHrgFSvSoqw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Thanks for your interest in <strong>Transforming CX in Utilities \u2013 Personalisation at Speed.<\/strong>\u00a0Click the play button above to watch the webcast.<\/p>\n","w_sdate":"06\/24\/2021 6:00 am","w_edate":"06\/24\/2021 7:00 am","w_scope":"single","resource_next_steps":"","w_single_timezone":"","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"meta_title":"Contact Centre Evolution - Achieving Operational Excellence and Efficiency","meta_description":"In this round table style webinar, we ask leading contact centre industry experts their views on how best to achieve operational excellence and gain a competitive advantage. 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