{"id":352530,"date":"2020-11-13T04:50:04","date_gmt":"2020-11-13T12:50:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=352530"},"modified":"2020-11-13T05:43:15","modified_gmt":"2020-11-13T13:43:15","slug":"the-future-of-ai-in-customer-service","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/the-future-of-ai-in-customer-service","title":{"rendered":"The Future of AI in Customer Service: On-demand Webinar"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1 class=\"title style-scope ytd-video-primary-info-renderer\">The Future of AI in Customer Service:<\/h1>\n<h1 class=\"title style-scope ytd-video-primary-info-renderer\">On-demand Webinar<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h4 class=\"x-el x-el-h4 c1-1 c1-2 c1-1w c1-1x c1-73 c1-25 c1-3w c1-18 c1-1a c1-b c1-24 c1-63 c1-64 c1-67 c1-69 c1-6a c1-6b\" role=\"heading\" aria-level=\"4\" data-ux=\"ContentHeading\" data-aid=\"CONTENT_HEADLINE1_RENDERED\" data-typography=\"HeadingDelta\">Peter Dorrington, Founder of XMplify Consulting;\u00a0Dr Fatmah Baothman, Founder and Board President, Artificial Intelligence Society of Saudi Arabia;\u00a0Dr Bertie M\u00fcller, Senior Lecturer in Computer Science, Swansea University;\u00a0Amanda Halpin, Senior Solution Lead for Digital AI, Genesys<\/h4>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Peter Dorrington speaks with three internationally recognised experts in the field of Artificial Intelligence discuss what the future holds for AI and Customer Service. In this session, discover:<\/p>\n<p>\u2022 The current state of AI in Customer Service<\/p>\n<p>\u2022 The importance of empathy in customer service and the role of AI<\/p>\n<p>\u2022 What the future holds for AI, and what we should be thinking about today, ahead of an AI-enabled tomorrow<\/p>\n<p>&nbsp;<\/p>\n<p>The research report &#8216;Empathy in Customer Service: A Consumer Survey and Practical Guide&#8217; mentioned in the video can be downloaded <a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/empathy-in-customer-service-consumer-survey-and-guide\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;343084&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221; si_max_width=&#8221;250px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Peter Dorrington<\/strong><br \/>\nFounder<br \/>\nXmplify<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;352550&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221; si_max_width=&#8221;175px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Dr Fatmah Baothman<\/strong><br \/>\nFounder &amp; Board President<br \/>\nAI Society, Saudi Arabia<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;352539&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;137px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Dr Bertie M\u00fcller<\/strong><br \/>\nSenior Lecturer in Computer Science<br \/>\nSwansea University<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;351139&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;250px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Amanda Halpin<\/strong><br \/>\nSenior Principal Solution Lead<br \/>\nGenesys EMEA<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p 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