{"id":343564,"date":"2020-10-08T03:32:24","date_gmt":"2020-10-08T10:32:24","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=343564"},"modified":"2021-01-07T07:23:36","modified_gmt":"2021-01-07T15:23:36","slug":"the-business-leaders-customer-experience-survival-guide","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/the-business-leaders-customer-experience-survival-guide","title":{"rendered":"The Business Leaders\u2019 Customer Experience Survival Guide"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>The Business Leaders\u2019 Customer Experience Survival Guide<\/h1>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div id=\"webinarhead\">\n<div class=\"webinartitle\">\n<h3>Proven Techniques to Increase Customer Satisfaction<\/h3>\n<\/div>\n<\/div>\n<div class=\"webinarmain\">\n<div class=\"webinarform\">\n<form id=\"myForm\" action=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=799&amp;ref=2\" method=\"post\" name=\"myForm\"><\/form>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]How to survive in the world of customer experience so your brand delivers loyalty winning customer service.<\/p>\n<p>Instead of dramatically resetting customer expectations, the pressure and stress of today\u2019s turbulent environment seems to be intensifying customer needs. Trustworthy, frictionless and timely customer care is more needed than ever.<\/p>\n<p>Daily business performance now rests in the hands of remote contact centre agents, so to drive success organisations must maintain clear contact with internal teams, suppliers as well as customers.<\/p>\n<p>This is paramount because as brands around the world become comfortable with operating in the new normal created by the pandemic, many are noticing customer tolerance levels are starting to shrink regarding poor or slow service.<\/p>\n<p>Join Orange Business Services and Genesys as they discuss their survival guide to customer service. The session will explore how organisations can survive in the world of customer experience, so they deliver loyalty winning customer service.<\/p>\n<p>Hear from experts as they highlight their four top tips for survival with CX:<\/p>\n<ul>\n<li>Accelerating your move to the cloud<\/li>\n<li>Scaling transformation initiatives<\/li>\n<li>Rethinking workforce management and empowerment<\/li>\n<li>Implementing changes in technologies and processes<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Agenda<\/strong><\/p>\n<ul>\n<li><strong>CX Network to set the scene<\/strong><\/li>\n<li><strong>Findings from Genesys \/ OBS study<\/strong> on survival CX strategies<\/li>\n<li><strong>Customer survival guide example<\/strong> \u2013 A brand will be joining the webinar to reveal their CX strategies of survival into 2021<\/li>\n<li><strong>Roundtable discussion<\/strong> \u2013 Your survival strategies for customer experience<\/li>\n<li><strong>Audience Q&amp;A<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" 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Instead of dramatically resetting customer expectations, the pressure and stress of today\u2019s turbulent environment seems to be intensifying customer needs. Trustworthy, frictionless [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-343564","webinars","type-webinars","status-publish","hentry","webinar_type-partner"],"acf":{"w_tycontent":"<p><iframe title=\"CX Networks Webinar - The business leaders\u2019 customer experience survival guide\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/GOkhvnfHIko?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Thanks for your interest in <strong>The Business Leaders\u2019 Customer Experience Survival Guide.<\/strong>\u00a0Click the play button above to watch the webcast.<\/p>\n","w_sdate":"03\/05\/2020 6:00 am","w_edate":"03\/05\/2020 7:00 am","w_scope":"single","resource_next_steps":"","w_single_timezone":"","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"meta_title":"The Business Leaders\u2019 Customer Experience Survival Guide","meta_description":"This webinar is designed to give you all the steps to making customer service one of your brands\u2019 greatest assets","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":"","next_steps_type":"default","asset_expiration":"","enable_ab_test":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/343564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/343564\/revisions"}],"predecessor-version":[{"id":359496,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/343564\/revisions\/359496"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=343564"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=343564"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=343564"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=343564"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=343564"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=343564"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=343564"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=343564"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=343564"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=343564"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=343564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}