{"id":343369,"date":"2020-10-07T08:13:35","date_gmt":"2020-10-07T15:13:35","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=343369"},"modified":"2021-01-21T17:32:18","modified_gmt":"2021-01-22T01:32:18","slug":"ccw-middle-east-on-demand-webinar","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/ccw-middle-east-on-demand-webinar","title":{"rendered":"CCW Middle-East: On-demand Webinar"},"content":{"rendered":"

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CCW Middle-East:<\/h1>\n

On-demand Webinar<\/h1>\n

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Mohamad Afifi, Managing Director, Genesys Middle East
\nSean Rooney, Product Manager AI, Genesys EMEA
\nAhmad Sidawi, Sales, Genesys Saudi & Bahrain<\/h4>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner][vc_column_text]When you create engagements based on empathy, customers feel remembered, heard and understood. To achieve personalized customer experiences at scale, you need the right technology and tools in place. At a high-level, it comes down to three components Data, AI, and powerful engagement tools. In this session, discover how to:<\/p>\n

\u2022 Connect disparate data and technologies to contribute to an optimal customer journey<\/p>\n

\u2022 Connect employees with the right tools and knowledge to drive confidence and success<\/p>\n

\u2022 Connect customers with the right resource \u2013 human, automated, or a combination of both[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/span>[vc_column_text]<\/p>\n

Meet the Speakers<\/h3>\n

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Mohamad Afifi<\/strong>
\nManaging Director
\nGenesys Middle East<\/p>\n

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Ahmad Sidawi<\/strong>
\nSales
\nGenesys Saudi & Bahrain<\/p>\n

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Sean Rooney<\/strong>
\nProduct Manager
\nGenesys EMEA<\/p>\n

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Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p><\/div>

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