{"id":325644,"date":"2020-07-09T04:23:30","date_gmt":"2020-07-09T11:23:30","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=325644"},"modified":"2020-07-09T04:34:25","modified_gmt":"2020-07-09T11:34:25","slug":"maintaining-confidence-with-your-customers-citizens","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/maintaining-confidence-with-your-customers-citizens","title":{"rendered":"Maintaining Confidence With Your Customers &#038; Citizens"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\"><strong>Gov News Direct \u2013 Webinar Series 2020<\/strong><\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div id=\"webinarhead\">\n<div class=\"webinartitle\">\n<h1 class=\"word-wrap-break\" data-bind=\"style:{color:getBrandingInfo().selectedHeaderColor}, text:getWebinarInfo().subject\">Maintaining Confidence With Your Customers &amp; Citizens<\/h1>\n<\/div>\n<\/div>\n<div class=\"webinarmain\">\n<div class=\"webinarform\">\n<form id=\"myForm\" action=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=799&amp;ref=2\" method=\"post\" name=\"myForm\"><\/form>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Public Sector organisations have face a seismic shift in how they operate (The New Normal) and even more crucial, how they now manage customers, their experience and expectations. Those organisations that have excelled during the various stages of this pandemic and indeed, are well equipped to handle the next stages, prove to demonstrate agility at every stage of their customer management journey. Today\u2019s leaning exchange will explore this very pertinent topic for the public sector as we discuss:<\/p>\n<ul>\n<li>Migrating staff to a new way, an even smarter way of working<\/li>\n<li>Citizen First: every call, online chat, social post and email counts<\/li>\n<li>Essential vs Disruptive Technology: the omni-channel approach<\/li>\n<li>Building trust and maintaining confidence with the ability to adapt when flexibility is necessary<\/li>\n<\/ul>\n<p>Hosted by GovNews and in partnership with Genesys, the global leading Customer Experience company, we will facilitate a 1 hour knowledge exchange featuring public sector best practice, the direct insight from Ceredigion Council and Q&amp;A opportunity for our attendees.<\/p>\n<p>Our speakers for this session include: &#8211;<\/p>\n<ul>\n<li>Mark Blanchard \u2013 Public Sector Director \u2013 GovNewsDirect<\/li>\n<li>Jo Causon \u2013 Chief Executive \u2013 The Institute of Customer Services<\/li>\n<li>Amy Pereira \u2013 Contact Centre Supervisor &#8211; Ceredigion County Council<\/li>\n<li>Anna Gawthorpe \u2013 Customer Services Manager &#8211; Ceredigion County Council<\/li>\n<li>Brendan Dykes \u2013 Senior Director \u2013 Genesys<\/li>\n<li>Mark Caldwell &#8211; Public Sector Lead &#8211; Genesys<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span 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Those organisations that have excelled during the various stages of [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[17005],"tax_segment":[],"class_list":["post-325644","webinars","type-webinars","status-publish","hentry","webinar_type-best-practice","tax_priority-54","tax_sector-public-en-gb"],"acf":{"w_tycontent":"<p>Thanks for your interest in <strong>Maintaining Confidence With Your Customers &amp; Citizens<\/strong>. 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