{"id":314299,"date":"2020-05-14T05:20:47","date_gmt":"2020-05-14T12:20:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=314299"},"modified":"2020-06-05T03:06:33","modified_gmt":"2020-06-05T10:06:33","slug":"how-to-equip-your-team-for-customer-experience-success","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/how-to-equip-your-team-for-customer-experience-success","title":{"rendered":"Genesys Cloud Live Demo: How to Engage, Equip and Empower Your Team for Customer Experience Success"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\"><strong>Genesys Demo \u2013 Webinar Series 2020<\/strong><\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div id=\"webinarhead\">\n<div class=\"webinartitle\">\n<h1>Genesys Cloud Live Demo: How to Engage, Equip and Empower Your Team for Customer Experience Success<\/h1>\n<\/div>\n<\/div>\n<div class=\"webinarmain\">\n<div class=\"webinarform\">\n<form id=\"myForm\" action=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=799&amp;ref=2\" method=\"post\" name=\"myForm\"><\/form>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]With disruption and uncertainty at the forefront, contact centres are under more pressure than ever and are facing unprecedented challenges around increased call volumes and wait time, remote working, scheduling and forecasting.<\/p>\n<p>Agents are adapting to a changed working environment with new routines and child-care priorities, and how contact centres choose to motivate, engage and equip their teams to navigate this new world will be the difference between success and failure.<\/p>\n<p>Watch the on-demand webinar\u00a0 to see a short live demo of how Genesys Cloud Workforce Management capabilities can:<\/p>\n<ul>\n<li>Optimise staffing to drive better customer experience<\/li>\n<li>Anticipate where and when to expect knowledge gaps in the workforce so you can address these ahead of time<\/li>\n<li>Help you adapt to new scheduling hurdles<\/li>\n<li>Provide the flexibility to support remote working challenges<\/li>\n<\/ul>\n<p><strong>Agenda:<\/strong><\/p>\n<p>10.30\u00a0 \u00a0 \u00a0Introductions and house-keeping<\/p>\n<p>10.35\u00a0 \u00a0 \u00a0Live demo with capability analysis<\/p>\n<p>11.05\u00a0 \u00a0 \u00a0Q&amp;A and feedback<\/p>\n<p>11.15\u00a0 \u00a0 \u00a0Close<\/p>\n<p>*This demo may overrun by 15 minutes, depending on the audience requirements[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;314304&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Adrian Bethell<\/strong><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;314303&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Maria Adey<\/strong><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/event.on24.com\/wcc\/r\/2359297\/8D2C4143BE1EC6803A4163A2A39BE54C\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Watch on-demand now!<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Genesys Demo \u2013 Webinar Series 2020 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] Genesys Cloud Live Demo: How to Engage, Equip and Empower Your Team for Customer Experience Success [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]With disruption and uncertainty at the forefront, contact centres are under more pressure than ever and are facing unprecedented challenges around increased call volumes and wait time, remote working, scheduling [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-314299","webinars","type-webinars","status-publish","hentry","webinar_type-demo"],"acf":{"w_tycontent":"<p>Thanks for your interest in <strong>Why customer journey orchestration should be your biggest CX goal for 2020.<\/strong>\u00a0Click the play button above to watch the webcast.<\/p>\n","w_sdate":"05\/28\/2020 6:00 am","w_edate":"05\/28\/2020 7:00 am","w_scope":"single","resource_next_steps":"","w_single_timezone":"","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"meta_title":"Genesys Cloud: Your first line of defence against customer support volatility| Genesys","meta_description":"This webinar is designed to give you all the advice you need to implement a 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