{"id":288109,"date":"2020-04-28T06:13:28","date_gmt":"2020-04-28T13:13:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=288109"},"modified":"2020-04-28T06:12:56","modified_gmt":"2020-04-28T13:12:56","slug":"genesys-cloud-your-first-line-of-defence-against-customer-support-volatility","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/genesys-cloud-your-first-line-of-defence-against-customer-support-volatility","title":{"rendered":"Genesys Cloud: Your first line of defence against customer support volatility"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\"><strong>MyCustomer \u2013 Webinar Series 2020<\/strong><\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div id=\"webinarhead\">\n<div class=\"webinartitle\">\n<h1>Genesys Cloud: Your first line of defence against customer support volatility<\/h1>\n<\/div>\n<\/div>\n<div class=\"webinarmain\">\n<div class=\"webinarform\">\n<form id=\"myForm\" action=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=799&amp;ref=2\" method=\"post\" name=\"myForm\"><\/form>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Customer service operations have always had to accommodate rapid changes in volume, but\u00a0the current climate\u00a0has generated a level of service volatility that is unprecedented. The combination of huge traffic volumes, plus the logistics of having to transition service teams to remote-working has been the ultimate stress-test for support operations. But this is no drill.<\/p>\n<p>Whilst we all hope that we can soon return to \u2018normal\u2019, we cannot afford to wait for things to recover.\u00a0Our contact centres represent the key touchpoint for customers, who now more than ever are looking to connect, share experiences and gain reassurance. Is your business still contactable? Are your agents able to work as efficiently from home as from your contact centre?\u00a0Don\u2019t wait for a return to normal, make the change now to protect your employees, customers and your communities.<\/p>\n<p>Join our webinar at 2PM (BST) on Thursday 21st May\u00a0and learn how you can implement a contact centre solution that:<\/p>\n<ul>\n<li>Deploys easily, within 48 hours.<\/li>\n<li>Scales up or down to meet your needs as well as your customers.<\/li>\n<li>Provides effortless functionality to enable your team members to work from home.<\/li>\n<\/ul>\n<p><i>Register now for a live demonstration of Genesys Cloud.\u00a0<\/i><i>Genesys solutions experts will be on hand to answer any questions you might have.<\/i><br \/>\n<i>Go remote. Up in 48 hours \u2013 find out more.\u00a0<\/i><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;311355&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Mike Murphy<\/strong><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;171722&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Neil Davey<\/strong><br \/>\nMyCustomer<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;288110&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Kyle Saric<\/strong><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/protect-us.mimecast.com\/s\/1w0NCM859nHY59ZvhwAc97?domain=event.on24.com\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Register Now!<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] MyCustomer \u2013 Webinar Series 2020 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] Genesys Cloud: Your first line of defence against customer support volatility [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]Customer service operations have always had to accommodate rapid changes in volume, but\u00a0the current climate\u00a0has generated a level of service volatility that is unprecedented. The combination of huge traffic volumes, plus the logistics of having to [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-288109","webinars","type-webinars","status-publish","hentry","webinar_type-demo"],"acf":{"w_tycontent":"<p><iframe title=\"Why customer journey orchestration should be your biggest CX goal for 2020\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/OTQd0W7vM10?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Thanks for your interest in <strong>Why customer journey orchestration should be your biggest CX goal for 2020.<\/strong>\u00a0Click the play button above to watch the webcast.<\/p>\n","w_sdate":"05\/21\/2020 6:00 am","w_edate":"05\/21\/2020 7:00 am","w_scope":"single","resource_next_steps":"","w_single_timezone":"","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"meta_title":"Genesys Cloud: Your first line of defence against customer support volatility| Genesys","meta_description":"This webinar is designed to give you all the advice you need to implement a contact centre solution that enable your team members to work from home."},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/288109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/288109\/revisions"}],"predecessor-version":[{"id":311354,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/288109\/revisions\/311354"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=288109"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=288109"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=288109"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=288109"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=288109"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=288109"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=288109"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=288109"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=288109"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=288109"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=288109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}