{"id":207123,"date":"2019-12-17T07:19:53","date_gmt":"2019-12-17T15:19:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=207123"},"modified":"2020-10-30T09:57:09","modified_gmt":"2020-10-30T16:57:09","slug":"7-key-ways-to-lower-average-handling-time","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/7-key-ways-to-lower-average-handling-time","title":{"rendered":"7 Key Ways to Lower Average Handling Time"},"content":{"rendered":"

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Callcentrehelper.com \u2013 Webinar Series 2020<\/strong><\/p>\n

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7 Key Ways to Lower Average Handling Time<\/h1>\n<\/div>\n<\/div>\n
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[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/span>[vc_row_inner][vc_column_inner][vc_column_text]When Average Handling Time (AHT) decreases, so does your workload capacity, meaning that the number of advisors you need to handle customer contacts falls.
\nThis is great news for cutting costs in the contact centre. However, there are methods of doing this that may harm the quality of your customer service.
\nWith this in mind, we help you steer clear of these dangerous pitfalls, before sharing seven great techniques for safely lowering AHT.<\/p>\n

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