{"id":168389,"date":"2019-09-05T07:29:48","date_gmt":"2019-09-05T14:29:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=168389"},"modified":"2019-09-05T07:29:13","modified_gmt":"2019-09-05T14:29:13","slug":"very-soon-ai-will-dominate-contact-centres-are-you-ready","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/very-soon-ai-will-dominate-contact-centres-are-you-ready","title":{"rendered":"Very soon AI will dominate contact centres. Are you ready?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Very soon AI will dominate contact centres. Are you ready?<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1567690645465{margin-top: -150px !important;}&#8221;][vc_column_inner][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Learn how to take advantage of intelligent voicebots and chatbots to provide better customer service and improve customer experience while reducing costs.<\/p>\n<ul>\n<li style=\"text-align: center;\">Understand the components of AI-powered self-service.<\/li>\n<li style=\"text-align: center;\">Learn how to orchestrate a blended AI experience that provides a great CX.<\/li>\n<li style=\"text-align: center;\">Get it right, learning from past industry mistakes.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1567690418089{margin-left: 200px !important;}&#8221;]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.youtube.com\/watch?v=T7gtNtWdG0o&feature=youtu.be\" target=\"\" style=\"width:auto;\" rel=\"\" >Watch the recording<\/a><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner][vc_single_image image=&#8221;168390&#8243; alignment=&#8221;right&#8221; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Jody Roberts<br \/>\nSenior Solutions Consultant, Genesys BENELUX and South East Africa<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Very soon AI will dominate contact centres. Are you ready? [\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1567690645465{margin-top: -150px !important;}&#8221;][vc_column_inner][vc_column_text] Learn how to take advantage of intelligent voicebots and chatbots to provide better customer service and improve customer experience while reducing costs. Understand the components of AI-powered self-service. Learn how to orchestrate a blended AI experience that provides a [&hellip;]<\/p>\n","protected":false},"author":678,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-168389","webinars","type-webinars","status-publish","hentry"],"acf":{"w_sdate":"04\/10\/2018 12:00 am","w_edate":"09\/05\/2019 12:51 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"w_tycontent":"","resource_next_steps":"","meta_title":"AI and call centres CX | Webinar | Genesys","meta_description":"Learn how to take advantage of intelligent voicebots and chatbots to provide better customer service and improve customer experience while reducing costs."},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/168389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/678"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/168389\/revisions"}],"predecessor-version":[{"id":168393,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/168389\/revisions\/168393"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=168389"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=168389"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=168389"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=168389"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=168389"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=168389"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=168389"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=168389"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=168389"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=168389"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=168389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}