{"id":162187,"date":"2019-08-01T06:51:56","date_gmt":"2019-08-01T13:51:56","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=162187"},"modified":"2019-08-01T06:56:29","modified_gmt":"2019-08-01T13:56:29","slug":"expert-forum-choosing-the-best-path-for-transforming-a-legacy-contact-centre","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/expert-forum-choosing-the-best-path-for-transforming-a-legacy-contact-centre","title":{"rendered":"Expert forum: Choosing the best path for transforming a legacy contact centre"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Analyst Webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Expert forum: Choosing the best path for transforming a legacy contact centre<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Today\u2019s technology leaders often are caught between a rock and a hard place. On one side is the consumer whose changing expectations place increasing demands on the contact centre. On the other side is the business\u2019 need for technology that keeps pace with these changing demands as well as the employees who use it daily.<\/p>\n<p>Join Forrester analyst Art Schoeller and Kevin Krempulec, Vice President, NA Strategic Sales at Genesys\u00a0to discuss ways to rethink your customer engagement model, mitigate risk and choose the best path forward.<\/p>\n<p>You want a strong contact centre platform for the future. Outdated technology can become a liability to the business, a hindrance to employees and a potential crisis-in-the-making if it\u2019s approaching end of support. The best way forward is with a customisable \u00a0program and service options that offer the flexibility to modernise at your pace\u2014on your timeline and budget.<\/p>\n<p>Learn critical insights about:<\/p>\n<ul>\n<li>How the risks associated with older platforms expose you to far more than security vulnerabilities and learn about four less-obvious and hidden risk areas<\/li>\n<li>Ways to avoid common pitfalls when considering available options\u2014upgrade, migrate, transition\u2014and accurately assess associated business value and risks<\/li>\n<li>Going beyond technology and deployment to learn six critical considerations for choosing your best way forward<\/li>\n<\/ul>\n<p>Since the start of 2017, Genesys has helped nearly 700 companies navigate \u00a0beyond legacy technology limitations to deliver next-generation customer experiences.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;1&#8243; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;310751&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Art Schoeller<\/strong><br \/>\nVP &amp; Principal Analyst<br \/>\nForrester<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;310844&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Kevin Krempulec<\/strong><br \/>\nVP NA Strategic Sales<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column 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id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option 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<option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option 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Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"WATCH NOW!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"WATCH NOW!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Analyst Webinar [\/vc_column_text][vc_column_text] Expert forum: Choosing the best path for transforming a legacy contact centre [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Today\u2019s technology leaders often are caught between a rock and a hard place. On one side is the consumer whose changing expectations place increasing demands on the contact centre. On the other side is the business\u2019 need for [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-162187","webinars","type-webinars","status-publish","hentry","webinar_type-analyst","tax_priority-54"],"acf":{"w_tycontent":"<p><iframe src=\"https:\/\/www.youtube.com\/embed\/jKZkNQI4jxI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Thanks for your interest in <strong>Expert forum: Choosing the best path for transforming a legacy contact centre.<\/strong>\u00a0Click the play button above to watch the webcast. Also make sure to check your email for more details. Whitelist @genesys.com and @on24event.com to ensure successful email delivery.<\/p>\n<p>For more information that expands on today&#8217;s topic, please refer to these resources:<\/p>\n<ul>\n<li>Brochure:<a href=\"http:\/\/www.genesys.com\/resources\/PureBridge-Assessments-BR-EN.pdf\">Cross the Bridge to Next-Generation Customer Engagement<\/a><\/li>\n<li>White Paper:\u00a0<a href=\"http:\/\/www.genesys.com\/about\/resources\/the-best-way-forward\">Best Way Forward: digital white paper<\/a><\/li>\n<li>Customer Story: <a href=\"http:\/\/www.genesys.com\/about\/customer-stories\/transathttps:\/\/www.genesys.com\/customer-stories\/paypal\">Customer Story: Transat (PureConnect)<\/a><\/li>\n<li><a href=\"https:\/\/www.surveymonkey.com\/r\/BDGTP8F\">Genesys Online Events Survey<\/a><\/li>\n<\/ul>\n","w_sdate":"07\/31\/2019 12:00 am","w_edate":"07\/31\/2019 12:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"resource_next_steps":"","meta_title":"Expert forum: Choosing the best path for transforming a legacy contact centre Genesys","meta_description":"Today\u2019s technology leaders often are caught between a rock and a hard place. 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