{"id":161529,"date":"2019-07-30T08:25:24","date_gmt":"2019-07-30T15:25:24","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=161529"},"modified":"2019-07-30T08:25:02","modified_gmt":"2019-07-30T15:25:02","slug":"humans-and-bots-how-to-blend-human-skills-and-ai-to-build-customer-intimacy-and-drive-growth","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/humans-and-bots-how-to-blend-human-skills-and-ai-to-build-customer-intimacy-and-drive-growth","title":{"rendered":"Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p class=\"pre_h1\">Thought Leadership<\/p>\n<p>\u00a0[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1><span style=\"font-weight: 400;\">Humans and Bots: <\/span><span style=\"font-weight: 400;\">How to blend human skills and AI to build customer intimacy and drive growth<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h3><span style=\"font-weight: 400;\">Featuring Claire Beatty from MIT Technology Review Insights<\/span><\/h3>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<img decoding=\"async\" class=\"wp-image-128555 alignright\" src=\"https:\/\/www.genesys.com\/media\/e45e986d-mit-tr-insights-updated-354x225.png\" alt=\"\" width=\"270\" height=\"172\" \/><\/p>\n<p>According to a recent global survey conducted by MIT Technology Review Insights, 90% of companies are deploying AI across some aspect of their customer journey. The first movers are already reaping rewards in terms of efficiency, ability to scale and enhanced customer satisfaction.<\/p>\n<p>Join us for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth. The webinar will dive deeper into the following:<\/p>\n<ul>\n<li>To what degree companies are using AI in customer processes and analytical functions<\/li>\n<li>Where companies see efficiencies and what are the implications for operating costs<\/li>\n<li>The top priorities for customer experience leaders in 2019<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;125809&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Claire Beatty<\/strong><br \/>\n<span style=\"font-weight: 400;\">Editorial Director &#8211; Asia<\/span><br \/>\n<span style=\"font-weight: 400;\">MIT Technology Review Insights<\/span><\/p>\n<p>\u00a0[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;125808&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Joe Ciuffo<\/strong><br \/>\n<span style=\"font-weight: 400;\">Product Marketing Director<\/span><br \/>\nGenesys<\/p>\n<p>\u00a0[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" 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Also, make sure to check your email for more details and whitelist @genesys.com and @on24event.com to ensure successful email delivery.<\/p>\n<p>For more information that expands on today&#8217;s topic, please refer to these resources:<\/p>\n<ul>\n<li>Report:\u00a0<a href=\"https:\/\/www.genesys.com\/campaign\/build-stronger-customer-relationships-with-blended-ai\">MIT Humans and Bots Blended AI Report<\/a><\/li>\n<li>eBook:\u00a0<a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/improve-customer-satisfaction-sales-and-workforce-engagement-with-genesys-blended-ai\">Improve customer satisfaction, sales and workforce engagement with Genesys Blended AI<\/a><\/li>\n<li>Tip Sheet: <a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/top-10-ways-to-take-advantage-of-ai-and-deliver-great-customer-experiences\">Top 10 ways to take advantage of AI and deliver great customer experiences<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/campaign\/test-your-customer-engagement-ai-iq\">Customer Engagement AI Quiz<\/a><\/li>\n<\/ul>\n","w_sdate":"07\/29\/2019 12:00 am","w_edate":"07\/29\/2019 12:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"resource_next_steps":"","meta_description":"Leading companies have already deployed artificial intelligence (AI) extensively across the customer experience. 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