{"id":161525,"date":"2019-07-30T08:23:29","date_gmt":"2019-07-30T15:23:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=161525"},"modified":"2020-04-22T23:10:35","modified_gmt":"2020-04-23T06:10:35","slug":"cx-migration-secrets-revealed","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/cx-migration-secrets-revealed","title":{"rendered":"CX migration secrets revealed"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Thought Leadership Webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>CX migration secrets revealed<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2><span style=\"font-weight: 400;\">The truth behind your contact centre migration<\/span><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Learn the secrets for updating your legacy contact center system to get the modern contact centre you need without the migration horror stories you expect.<\/p>\n<p>At Genesys, we\u2019ve helped more than 1,200 companies migrate off legacy contact centre solutions. We know the secrets of a successful migration to a modern customer experience platform.<\/p>\n<p>Join us for this webinar that reveals what to expect when migrating your contact centre solutions. Led by industry consultant Stephen Leaden, and Jorge Hurtado Anton of Genesys, you\u2019ll gain:<\/p>\n<ul>\n<li>Insights into the<em> real <\/em>challenges of migrating your solutions in 2019<\/li>\n<li>Details about why it\u2019s important to find a business partner\u2014not just a technology provider\u2014who knows the secrets<\/li>\n<li>Information on the proven Genesys \u201cwalk, run, fly\u201d methodology<\/li>\n<\/ul>\n<p>Register today and learn the secrets to a successful customer experience migration.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;78453&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Stephen Leaden<\/strong><br \/>\nPresident<br \/>\nLeaden Associates, INC<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;133931&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jorge Hurtado Anton<\/strong><br \/>\nSales Program Director, EMEA<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" 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value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option 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At Genesys, we\u2019ve helped more than 1,200 companies migrate off legacy contact [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14913],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16438],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-161525","webinars","type-webinars","status-publish","hentry","tax_priority-54","tax_contenttheme-level-up-your-technology-en-gb","tax_capability_sitewide-wem-en-gb"],"acf":{"w_tycontent":"<p>Thanks for registering for <strong>CX Migration Secrets Revealed!<\/strong>\u00a0Please check your email for the\u00a0webcast details. Also, be sure to whitelist the alias\u00a0<strong>@genesys.com\u00a0<\/strong>and<strong>\u00a0@on24event.com<\/strong>\u00a0to ensure successful email delivery.<\/p>\n<p>For more information that expands on today&#8217;s topic, please refer to these resources:<\/p>\n<p><strong>7 CX Migration Secrets Blog Series &#8211;<\/strong><\/p>\n<ul>\n<li>CX Migration Secret #1: <a href=\"https:\/\/www.genesys.com\/blog\/post\/cx-migration-secret-1-your-contact-center-migration-isnt-a-project\">Your Contact Center Migration Isn\u2019t a Project<\/a><\/li>\n<li>CX Migration Secret #2: <a href=\"https:\/\/www.genesys.com\/blog\/post\/cx-migration-secret-2-same-vendor-cloud-solutions-arent-risk-free\">Same-Vendor Cloud Solutions Aren\u2019t Risk-Free <\/a><\/li>\n<li>CX Migration Secret #3: <a href=\"https:\/\/www.genesys.com\/blog\/post\/cx-migration-secret-3-not-all-cloud-contact-centers-provide-omnichannel\">Not All Cloud Contact Centers are Created Omnichannel <\/a><\/li>\n<li>CX Migration Secret #4: <a href=\"https:\/\/www.genesys.com\/blog\/post\/cx-migration-secret-4-same-vendor-contact-center-upgrades-are-like-icebergs\">Same-Vendor Contact Center Upgrades are Like Icebergs <\/a><\/li>\n<li>CX Migration Secret #5: <a href=\"https:\/\/www.genesys.com\/blog\/post\/cx-migration-secrets-5-gaining-internal-support-is-easier-than-you-think\">Gaining Internal Support Is Easier Than You Think <\/a><\/li>\n<li>CX Migration Secret #6: <a href=\"https:\/\/www.genesys.com\/blog\/post\/cx-migration-secret-6-life-gets-easier\">Life Gets Easier<\/a><\/li>\n<li>CX Migration Secret #7: <a href=\"https:\/\/www.genesys.com\/blog\/post\/cx-migration-secrets-modernize-sooner-or-risk-falling-behind\">Modernize Sooner or Risk Falling Behind<\/a><\/li>\n<\/ul>\n","w_sdate":"07\/29\/2019 12:00 am","w_edate":"07\/29\/2019 12:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"resource_next_steps":"","disable_chat":false,"meta_description":"Genesys uncovers the top seven customer experience migration secrets\u2014and the reality behind each area of concern. 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