{"id":158115,"date":"2019-07-11T06:11:00","date_gmt":"2019-07-11T13:11:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=158115"},"modified":"2019-07-29T03:05:53","modified_gmt":"2019-07-29T10:05:53","slug":"how-to-make-your-agents-more-productive","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/how-to-make-your-agents-more-productive","title":{"rendered":"How to Make Your Agents More Productive"},"content":{"rendered":"

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Callcentrehelper.com \u2013 Webinar Series 2019<\/strong><\/p>\n

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How to improve your agents productivity<\/strong><\/h1>\n

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Thursday 14th November 2019 – 2pm GMT \/ 3pm CET<\/h2>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner][vc_column_text]Reducing costs is a key objective in almost every contact centre, causing us to focus on agent productivity to increase efficiency, which is fine, as long as we do it in the right way.
\nWe can\u2019t target advisors on metrics such as Average Handling Times and occupancy in the hope of improving efficiency as it will either cause advisors to rush through calls or cause burnout.
\nSo what can we do?
\nIn this webinar, we\u2019ll provide you with a number of key strategies to improve advisor productivity, without lowering quality or morale.
\nAnd as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.<\/p>\n

Topics to be discussed<\/strong><\/p>\n