{"id":158100,"date":"2019-07-11T04:41:42","date_gmt":"2019-07-11T11:41:42","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=158100"},"modified":"2019-07-25T07:25:21","modified_gmt":"2019-07-25T14:25:21","slug":"proactive-customer-service-how-to-do-it-well","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/proactive-customer-service-how-to-do-it-well","title":{"rendered":"Proactive Customer Service \u2013 How to do It Well"},"content":{"rendered":"

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Callcentrehelper.com \u2013 Webinar Series 2019<\/strong><\/p>\n

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Proactive Customer Service \u2013 How to do It Well<\/h1>\n

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Thursday 10th Octoberber 2019 – 2pm BST \/ 3pm CET<\/h2>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner][vc_column_text]Do you want to reduce contact volumes, increase customer satisfaction and improve customer retention? A proactive customer service strategy could be just what you are looking for. Of course there are key pitfalls to avoid, such as failing to align messaging between departments and sending promotional content to unhappy customers. But, if you can get your strategy right, the benefits will likely be major.
\nIn this webinar, we\u2019ll examine how to use proactive customer service to improve your customer journeys and avoid the common mistakes that do just the opposite.
\nAnd as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.<\/p>\n

Topics to be discussed<\/strong><\/p>\n