{"id":14920,"date":"2018-06-08T18:07:47","date_gmt":"2018-06-08T18:07:47","guid":{"rendered":"https:\/\/www.genesys.com?post_type=webinars&#038;p=14920"},"modified":"2018-10-03T15:12:26","modified_gmt":"2018-10-03T22:12:26","slug":"getting-to-iconic-how-leading-brands-balance-technology-and-human-talent-to-deliver-exceptional-cx","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/getting-to-iconic-how-leading-brands-balance-technology-and-human-talent-to-deliver-exceptional-cx","title":{"rendered":"Getting to Iconic \u2013 How leading brands balance technology and human talent to deliver exceptional CX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Analyst Webinar<\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1>Getting to Iconic \u2013 How leading brands balance technology and human talent to deliver exceptional CX<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h2>Wednesday 25th April 2018 &#8211; 2pm BST \/ 3pm CET<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]The world\u2019s most influential and customer-centric firms lead with technology, but do not let technology lead their customer relationships. Iconic firms \u2013 as such firms are labelled \u2013 recognise that providing exceptional customer experience is a key driver of increased revenue and brand loyalty.<\/p>\n<p>A global survey of over 550 senior executives was conducted by MIT Technology Review, where respondents were asked to describe their customer experience strategies and operations holistically. The research found that nearly 90% of those identified as iconic firms were managing their customer experience from an\u00a0omnichannel\u00a0perspective. This percentage dropped to 66% among those respondents from poor performing firms. It\u2019s no surprise that the firms with an omnichannel customer experience were also twice as likely as others to employ leading-edge technology solutions, such as next-generation self-service, loyalty program management and \u201cvoice of the customer\u201d survey analytics.<\/p>\n<p>These are just some insights you will get from the webinar \u2013 find out more about what these findings mean for your CX strategy against companies around the world.<\/p>\n<p>Join us for this webinar and you will hear:<\/p>\n<ul>\n<li>The strategies that differentiate an iconic firm from other businesses<\/li>\n<li>Which breakthrough technologies will directly impact CX strategies<\/li>\n<li>How strategies vary across regions based on maturity and customer expectations<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;12285&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Ross O\u2019Brien<\/strong><br \/>\nSenior Contributing Editor, MIT Technology Review Insights<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;7771&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Rik McCrossan<\/strong><br \/>\nStrategic Business Director, EMEA Digital Practice<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column 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Iconic firms \u2013 as such firms are labelled \u2013 recognise that providing exceptional customer experience is a key driver of [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-14920","webinars","type-webinars","status-publish","hentry"],"acf":{"w_tycontent":"<p>Thanks for your interest in &#8216;Getting to Iconic \u2013 How leading brands balance technology and human talent to deliver exceptional CX&#8217;! Please check your email for the webinar details. 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