{"id":136530,"date":"2019-03-21T06:43:27","date_gmt":"2019-03-21T13:43:27","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=136530"},"modified":"2019-07-18T08:53:32","modified_gmt":"2019-07-18T15:53:32","slug":"he-new-rules-for-customer-experience","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/he-new-rules-for-customer-experience","title":{"rendered":"The New Rules for Customer Experience"},"content":{"rendered":"

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Callcentrehelper.com \u2013 Webinar Series 2019<\/strong><\/p>\n

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The new rules of customer experience<\/strong><\/h1>\n

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Thursday 20th June 2019 – 2pm BST \/ 3pm CET<\/h2>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner][vc_column_text]The customer experience is a relatively new concept; however, many organisations are now fully focused on optimising their customers journeys to create experiences that customers remember and the contact centre is often central to their plans.<\/p>\n

In this webinar, we will keep you up to date with all the latest strategies for improving customer journeys, highlighting the growing importance of the contact centre in creating the best possible experiences.<\/p>\n

Topics to be discussed<\/strong><\/p>\n