{"id":134639,"date":"2019-03-11T09:41:47","date_gmt":"2019-03-11T16:41:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=134639"},"modified":"2019-07-18T08:58:35","modified_gmt":"2019-07-18T15:58:35","slug":"how-to-give-the-wow-factor-on-email-live-chat-2","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/how-to-give-the-wow-factor-on-email-live-chat-2","title":{"rendered":"How to Give the Wow factor on Email &#038; Live Chat"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\"><strong>Callcentrehelper.com \u2013 Webinar Series 2019<\/strong><\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1>How to Give the Wow factor on Email &amp; Live Chat<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h2>Thursday 23rd May 2019 &#8211; 2pm BST \/ 3pm CET<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p>With a delayed response and it being harder to convey the right tone, it is trickier to provide world-class customer service on live chat and email than the phone. Or is it?<\/p>\n<p>In the webinar, we will provide you with everything from quick tips to innovative strategies that will help you to put a smile on the face of your customers using the email and live chat channels.<\/p>\n<p><strong>Topics to be discussed<\/strong><\/p>\n<ul>\n<li>Using the right language<\/li>\n<li>Improving tone<\/li>\n<li>Assessing quality<\/li>\n<li>Structuring your responses<\/li>\n<li>The role of technology<\/li>\n<li>Top tips from the audience<\/li>\n<\/ul>\n<p>This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;311355&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Mike Murphy<\/strong><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;134642&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jonty Pearce<\/strong><br \/>\nCall Centre Helper<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;134646&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Sandra Thompson<\/strong><br \/>\nExceed All Expectations<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=648&ref=2\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Register Here<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Callcentrehelper.com \u2013 Webinar Series 2019 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] How to Give the Wow factor on Email &amp; Live Chat [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text] Thursday 23rd May 2019 &#8211; 2pm BST \/ 3pm CET [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] With a delayed response and it being harder to convey the right tone, it is trickier to provide world-class customer service on live chat [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-134639","webinars","type-webinars","status-publish","hentry"],"acf":{"w_tycontent":"","w_sdate":"05\/23\/2019 6:00 am","w_edate":"05\/23\/2019 7:00 am","w_scope":"single","resource_next_steps":"","w_single_timezone":"","utm_pass":false,"item_nav_hide":"no","meta_title":"The Secrets of WFM | Genesys","meta_description":"In this webinar, we will provide you with innovative strategies that will help you to put a smile on the face of your customers using the email and live chat channels."},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/134639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/134639\/revisions"}],"predecessor-version":[{"id":159405,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/134639\/revisions\/159405"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=134639"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=134639"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=134639"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=134639"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=134639"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=134639"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=134639"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=134639"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=134639"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=134639"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=134639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}