{"id":129457,"date":"2019-02-04T05:35:39","date_gmt":"2019-02-04T13:35:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=129457"},"modified":"2020-04-22T23:15:47","modified_gmt":"2020-04-23T06:15:47","slug":"three-megatrends-that-will-reshape-customer-service-in-2019","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/three-megatrends-that-will-reshape-customer-service-in-2019","title":{"rendered":"Three Megatrends That Will Reshape Customer Service in 2019"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Market Education<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Three Megatrends That Will Reshape Customer Service in 2019<\/h1>\n<p>Thursday 7th March 2019 \u2013 2pm GMT \/ 3pm CET<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Featuring Kate Leggett from Forrester Research<\/h2>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p><img decoding=\"async\" class=\"wp-image-119377 alignright\" src=\"https:\/\/www.genesys.com\/media\/c771fe23-transforma\u00e7\u00e3o-digital-e-experi\u00eancia-do-cliente-qa-com-o-palestrante-convidado-art-schoeller-forrester-research-370x211.png\" alt=\"\" width=\"250\" height=\"142\" \/>As AI becomes omnipresent, understanding its benefits means you need to keep up with its constant evolution. You\u2019ll find discussions that question if the contact centre will even have agents tomorrow, recommend how many super agents you\u2019ll need, discuss the impact the Netflix approach to customer experience has on your business and wonder whether processing at the edge will become as important as the move to the cloud.<\/p>\n<p>It\u2019s not always easy to tell, as new technology unfolds, what\u2019s going to become hot or is just really cool and what practical applications will surface. At Genesys, we\u2019re passionate about looking beyond today to see what tomorrow has in store and helping you understand what it all means.<\/p>\n<p>In this webinar you\u2019ll hear from Kate Leggett from Forrester and Christopher Connolly from Genesys about:<\/p>\n<ul>\n<li>Mega trends that will reshape customer service in 2019<\/li>\n<li>Future of work and how technology is shaping our worlds<\/li>\n<li>The importance of \u201cprocessing at the edge\u201d in the move to cloud<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;14209&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Christopher Connolly<\/strong><br \/>\nVP &#8211; Product Marketing<br \/>\nGenesys<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;128636&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Kate Leggett<\/strong><br \/>\nVice President &amp; Principal Analyst<br \/>\nForrester Research<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" 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name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field 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Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Market Education &nbsp; [\/vc_column_text][vc_column_text] Three Megatrends That Will Reshape Customer Service in 2019 Thursday 7th March 2019 \u2013 2pm GMT \/ 3pm CET [\/vc_column_text][vc_column_text] Featuring Kate Leggett from Forrester Research &nbsp; [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] As AI becomes omnipresent, understanding its benefits means you need to keep up with its constant evolution. You\u2019ll find discussions that [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16209],"tax_products_programs":[16489],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-129457","webinars","type-webinars","status-publish","hentry","tax_capability_sitewide-ai-and-automation-en-gb","tax_products_programs-genesys-ai-en-gb"],"acf":{"w_tycontent":"<p>Thanks for your interest in<strong> Three Megatrends That Will Reshape Customer Service in 2019.<\/strong>\u00a0Please check your email for the\u00a0webinar details. Also, be sure to whitelist the alias <strong>@genesys.com<\/strong> and <strong>on24event.com<\/strong> to ensure successful email delivery.<\/p>\n","w_sdate":"03\/07\/2019 11:00 am","w_edate":"03\/07\/2019 12:00 pm","w_scope":"single","w_single_timezone":"","utm_pass":false,"resource_next_steps":"","item_nav_hide":"no","disable_chat":false,"meta_description":"As AI becomes omnipresent, understanding its benefits means you need to keep up with its constant evolution. 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