{"id":125098,"date":"2019-01-07T05:05:34","date_gmt":"2019-01-07T13:05:34","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=125098"},"modified":"2019-01-07T05:05:06","modified_gmt":"2019-01-07T13:05:06","slug":"how-to-create-and-maintain-a-positive-culture","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/how-to-create-and-maintain-a-positive-culture","title":{"rendered":"How to Create and Maintain a Positive Culture"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\"><strong>Callcentrehelper.com \u2013 Webinar Series 2019<\/strong><\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1>How to Create and Maintain a Positive Culture<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h2>Thursday 14th February 2019 &#8211; 2pm GMT \/ 3pm CET<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]In a contact centre creating and maintaining a positive culture is critical to success. But it is a lot easier said than done.<\/p>\n<p>In this webinar we look at how we can create a positive culture in the Contact Centre.<\/p>\n<p>And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.<\/p>\n<p><strong>Topics to be discussed<\/strong><\/p>\n<ul>\n<li>Creating a positive culture<\/li>\n<li>Getting the basics right<\/li>\n<li>Removing demotivators<\/li>\n<li>The role of coaching<\/li>\n<li>Ensuring that team leaders spend time coaching<\/li>\n<li>Positive feedback<\/li>\n<li>Fixing broken processes<\/li>\n<li>Improving morale<\/li>\n<li>Avoiding motivation by chocolate<\/li>\n<li>Creating a fun environment<\/li>\n<li>Top tips from the audience<\/li>\n<\/ul>\n<p>This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;311355&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Mike Murphy<\/strong><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;312857&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Charlie Mitchell<\/strong><br \/>\nCall Centre Helper<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;125104&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Caroline Cooper<\/strong><br \/>\nNaturally Loyal<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=604&ref=2\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Register Here<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Callcentrehelper.com \u2013 Webinar Series 2019 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text] Thursday 14th February 2019 &#8211; 2pm GMT \/ 3pm CET [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]In a contact centre creating and maintaining a positive culture is critical to success. But it is a lot easier said than done. In this webinar we look at how we can create a positive culture [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-125098","webinars","type-webinars","status-publish","hentry"],"acf":{"w_tycontent":"","w_sdate":"02\/14\/2019 6:00 am","w_edate":"02\/14\/2019 7:00 am","w_scope":"single","resource_next_steps":"","w_single_timezone":"","utm_pass":false,"meta_title":"How to Create and Maintain a Positive Culture | Genesys","meta_description":"In this webinar we look at how we can create a positive culture in the Contact Centre."},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/125098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/125098\/revisions"}],"predecessor-version":[{"id":125105,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/125098\/revisions\/125105"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=125098"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=125098"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=125098"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=125098"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=125098"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=125098"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=125098"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=125098"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=125098"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=125098"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=125098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}