{"id":116405,"date":"2018-12-03T07:34:32","date_gmt":"2018-12-03T15:34:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=116405"},"modified":"2020-05-13T10:56:03","modified_gmt":"2020-05-13T17:56:03","slug":"how-to-knock-20-seconds-off-your-average-handling-time","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/how-to-knock-20-seconds-off-your-average-handling-time","title":{"rendered":"How to Knock 20 Seconds Off Your Average Handling Time"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\"><strong>Callcentrehelper.com \u2013 Webinar Series 2019<\/strong><\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1>How to Knock 20 Seconds Off Your Average Handling Time<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h2>Thursday 17th January 2019 &#8211; 2pm GMT \/ 3pm CET<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]We look at what you can do to shave 20 seconds off your Average Handling Time.<\/p>\n<p>It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and technologies that can enable you to do just that.<\/p>\n<p>In this webinar we look at how you could save time on every call.<\/p>\n<p>And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.<\/p>\n<p><strong>Topics to be discussed<\/strong><\/p>\n<ul>\n<li>Active listening<\/li>\n<li>Signposting during a call<\/li>\n<li>Controlling runaway talkers<\/li>\n<li>Fast techniques to establish rapport with a caller<\/li>\n<li>The role of technology<\/li>\n<li>Screen Pops &#8211; putting details on the screen<\/li>\n<li>Reducing call transfers<\/li>\n<li>Cutting down on time to verify a caller<\/li>\n<li>Top tips from the audience<\/li>\n<\/ul>\n<p>This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;311355&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Mike Murphy<\/strong><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;313068&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Rachael Boynton<\/strong><br \/>\nCall Centre Helper<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;116416&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Paul Weald<\/strong><br \/>\nContact Centre Innovator<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=602\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Register Here<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Callcentrehelper.com \u2013 Webinar Series 2019 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text] Thursday 17th January 2019 &#8211; 2pm GMT \/ 3pm CET [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]We look at what you can do to shave 20 seconds off your Average Handling Time. It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116405","webinars","type-webinars","status-publish","hentry"],"acf":{"w_tycontent":"","w_sdate":"01\/17\/2019 6:00 am","w_edate":"01\/17\/2019 7:00 am","w_scope":"single","resource_next_steps":"","w_single_timezone":"","utm_pass":false,"meta_title":"How to Knock 20 Seconds Off Your Average Handling Time | Genesys","meta_description":"In this webinar we look at what you can do to shave 20 seconds off your Average Handling Time.","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/116405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/116405\/revisions"}],"predecessor-version":[{"id":313096,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/116405\/revisions\/313096"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=116405"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=116405"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=116405"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=116405"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=116405"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116405"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=116405"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=116405"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=116405"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=116405"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=116405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}