{"id":100038,"date":"2018-10-11T05:11:50","date_gmt":"2018-10-11T12:11:50","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=100038"},"modified":"2018-10-11T05:11:17","modified_gmt":"2018-10-11T12:11:17","slug":"how-to-give-excellent-customer-service-for-vulnerable-people","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/how-to-give-excellent-customer-service-for-vulnerable-people","title":{"rendered":"How to Give Excellent Customer Service for Vulnerable People"},"content":{"rendered":"

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Callcentrehelper.com \u2013 Webinar Series 2018<\/strong><\/p>\n

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How to Give Excellent Customer Service for Vulnerable People<\/h1>\n

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Thursday 8th November 2018 – 1pm GMT \/ 2pm CET<\/h2>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner][vc_column_text]Contact centres often struggle to deal with vulnerable customers.<\/p>\n

From people suffering from dementia, learning disabilities, as well as physical disabilities such deafness and blindness, contact centres need to be able to provide great customer service, with care and dignity. The same techniques can also apply to non-native speakers.<\/p>\n

In this webinar we look at the best ways to give consistent service to vulnerable people.<\/p>\n

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.<\/p>\n

Topics to be discussed<\/strong><\/p>\n