{"id":566334,"date":"2025-04-08T09:18:24","date_gmt":"2025-04-08T16:18:24","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/health-cx-integrated-with-epic-product-overview"},"modified":"2025-04-08T09:45:51","modified_gmt":"2025-04-08T16:45:51","slug":"health-cx-integrated-with-epic-product-overview","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/health-cx-integrated-with-epic-product-overview","title":{"rendered":"Health CX, integrated with Epic product overview"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Health CX, integrated with Epic<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/1ba85c0f2499f038\/original\/Health-CX-for-Epic-Product-Overview-EN.pdf\" target=\"_blank\" rel=\"\">Get the overview<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Health CX<\/h3>\n<p>Health CX integrates the Genesys Cloud\u2122 platform with Epic to deliver a seamless, connected communication experience for patients and providers. By automating patient outreach, scheduling and administrative tasks, the solution improves operational efficiency while reducing staff workload.<\/p>\n<p>This integration supports personalised communication, minimises manual processes and leverages AI-driven tools to streamline workflows and reduce inefficiencies. Health CX is designed to empower healthcare organisations to deliver a better patient experience while maintaining compliance and improving outcomes.<\/p>\n<h3>Solution overview<\/h3>\n<p>Health CX provides healthcare organisations with a robust integration between Genesys Cloud and the Epic EHR. The platform automates routine patient engagement tasks such as appointment scheduling, billing and outreach, while embedding call controls directly within Epic.<\/p>\n<p>Health CX leverages AI-powered tools like auto-summarisation to reduce after-call work and standardise data capture. This unified approach allows staff to focus on meaningful patient interactions and improves communication across channels like text, email and voice.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/1ba85c0f2499f038\/original\/Health-CX-for-Epic-Product-Overview-EN.pdf\" target=\"_blank\" rel=\"\">Get the overview<\/a><\/div>[vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><h3 class=\"mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> Benefits<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>Enhance patient engagement across all touchpoints<\/li>\n<li>Improve staff productivity with automated workflows<\/li>\n<li>Reduce administrative burden with AI-driven automation<\/li>\n<li>Deliver seamless, personalised communication through integrated systems<\/li>\n<li>Ensure HIPAA compliance with secure patient data management<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">Keep exploring<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/solutions\/healthcare\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Healthcare Solutions<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/driving-connected-patient-journeys-with-genesys-health-cx-via-epic-workshop\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1139541695-1260x664-1.jpeg\" height=\"664\" width=\"1260\" alt=\"Adobestock 1139541695 1260&#215;664\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">Driving connected patient journeys with Genesys Health CX via Epic Workshop<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/the-five-phases-of-digital-health-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_The-five-phases-of-digital-health-engagement_2x.png\" height=\"905\" width=\"1600\" alt=\"Resource thumbnail the five phases of digital health engagement 2x\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">The five phases of digital health engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Health CX, integrated with Epic [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Health CX Health CX integrates the Genesys Cloud\u2122 platform with Epic to deliver a seamless, connected communication experience for patients and providers. By automating patient outreach, scheduling and administrative tasks, the solution improves operational efficiency while reducing staff workload. This integration supports [&hellip;]<\/p>\n","protected":false},"author":738,"featured_media":565510,"template":"","tax_priority":[],"tax_contenttheme":[14913],"tax_bundle":[],"tax_contenttheme2":[16107],"tax_capability_sitewide":[16209,16315],"tax_products_programs":[],"tax_buying_job":[16720],"tax_buyer_persona":[],"tax_sector":[16954],"tax_segment":[17096,17121,17123],"class_list":["post-566334","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-en-gb","tax_contenttheme2-grow-your-business-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_capability_sitewide-integrations-en-gb","tax_buying_job-job-4-supplier-selection-en-gb","tax_sector-healthcare-en-gb","tax_segment-enterprise-en-gb","tax_segment-midsized-en-gb","tax_segment-smb-en-gb","tax_content_type-product-overview-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/566334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/738"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/566334\/revisions"}],"predecessor-version":[{"id":566339,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/566334\/revisions\/566339"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/565510"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=566334"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=566334"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=566334"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=566334"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=566334"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=566334"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=566334"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=566334"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=566334"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=566334"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=566334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}