{"id":565424,"date":"2025-04-03T07:39:22","date_gmt":"2025-04-03T14:39:22","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/genesys-cloud-cloud-media-options-product-overview"},"modified":"2025-04-03T07:46:24","modified_gmt":"2025-04-03T14:46:24","slug":"genesys-cloud-cloud-media-options-product-overview","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/genesys-cloud-cloud-media-options-product-overview","title":{"rendered":"Genesys Cloud cloud media options product overview"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Cloud<br \/>\nCloud media options product overview<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/1c6aff5decf05c7f\/original\/Cloud-Media-Options_EN.pdf\" target=\"_blank\" rel=\"\">Get the overview<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Realise the advantages of cloud media<\/h3>\n<p>Experience the agility, security and innovation only available with cloud media. With our Genesys Cloud Voice and Bring Your Own Carrier Cloud (BYOC-Cloud) options, you get reliable voice services you can trust.<\/p>\n<h3>Genesys Cloud Voice<\/h3>\n<p>Gain maximum flexibility and agility with our internet-based multinational telephony service, Genesys Cloud Voice. Get 100% cloud communications \u2014 with simple usage-based pricing.<\/p>\n<h3>Bring Your Own Carrier Cloud<\/h3>\n<p>Maintain a direct relationship over your telecom services. Easily connect your preferred cloud carrier with the Genesys Cloud\u2122 platform to create a customised solution that supports your telecom needs. With our Global Media Fabric, multinational organisations can use BYOC-Cloud media in different regions to service their global telephony needs and to aid with regulatory compliance.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/1c6aff5decf05c7f\/original\/Cloud-Media-Options_EN.pdf\" target=\"_blank\" rel=\"\">Get the overview<\/a><\/div>[vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><h3 class=\"mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> Benefits<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>Access cloud-only AI and media innovations<\/li>\n<li>Eliminate hardware and lower costs<\/li>\n<li>Ensure high reliability, resiliency and uptime<\/li>\n<li>Scale your business with ease<\/li>\n<li>Uphold security and compliance standards<\/li>\n<li>Simplify administration<\/li>\n<li>Expand your global reach<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">Keep exploring<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/state-of-cx\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_State-of-Customer-Experience-2025_1x.png\" height=\"464\" width=\"820\" alt=\"Access our flagship research report for global insights into the future of cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Report<\/p><h3 class=\"item-title h6\">The State of Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-2.png\" height=\"465\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">The Genesys Cloud Platform<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Report<\/p><h3 class=\"item-title h6\">The Forrester Wave Contact Centre As A Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Genesys Cloud Cloud media options product overview [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Realise the advantages of cloud media Experience the agility, security and innovation only available with cloud media. With our Genesys Cloud Voice and Bring Your Own Carrier Cloud (BYOC-Cloud) options, you get reliable voice services you can trust. Genesys Cloud [&hellip;]<\/p>\n","protected":false},"author":738,"featured_media":563418,"template":"","tax_priority":[],"tax_contenttheme":[14913],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16315],"tax_products_programs":[],"tax_buying_job":[16720],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-565424","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-en-gb","tax_capability_sitewide-integrations-en-gb","tax_buying_job-job-4-supplier-selection-en-gb","tax_content_type-product-overview-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/565424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/738"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/565424\/revisions"}],"predecessor-version":[{"id":565433,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/565424\/revisions\/565433"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/563418"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=565424"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=565424"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=565424"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=565424"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=565424"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=565424"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=565424"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=565424"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=565424"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=565424"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=565424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}