{"id":502545,"date":"2025-02-04T06:18:14","date_gmt":"2025-02-04T14:18:14","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/create-better-ai-driven-conversations-with-a-human-touch"},"modified":"2025-02-04T07:26:28","modified_gmt":"2025-02-04T15:26:28","slug":"create-better-ai-driven-conversations-with-a-human-touch","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/create-better-ai-driven-conversations-with-a-human-touch","title":{"rendered":"Create better AI-driven conversations with a human touch"},"content":{"rendered":"

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Create better AI-driven conversations with a human touch<\/h1>\n

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Genesys Bot Flows<\/h3>\n

Dialog Engine Bot Flows (for voicebots) and Digital Bot flows (for digital bots) enable customers to create bots directly in the Genesys Cloud\u2122 platform. Genesys Bot Flows combine conversational AI with accelerators, data access and experience design elements into a visual conversational builder within Architect. Accelerators include integrated knowledge that uses artificial intelligence (AI) to automate information and Intent Miner, which enables customers to automatically build intent models using omnichannel conversational data. Accelerators minimise reliance on expert conversational AI designers.<\/p>\n

With Genesys Bot Flows, you have immediate access to interaction data, including predictions and segments, as well as CRM data, to personalise conversations. Integrated testing and deployment make it easy for administrators to make real-time changes, while multilingual capabilities enable a more global reach.<\/p>\n

Actionable reports are available out of the box, enabling administrators to make data-driven optimisation decisions and correct issues in real time. Genesys bots are woven into the journey, providing a seamless transition to an agent with the full history of the interaction preserved. Genesys bots are flexible, with usage spanning automated information requests, transactional support or full-service automation.<\/p>\n

Solution overview<\/h3>\n

With Genesys, multilingual voicebots and digital bots are easy to build, measure and optimise. Genesys Bot Flows, a drag-and-drop, no-code conversational designer is integrated into Architect. Conversational AI provides the ability to understand and respond; Knowledge and Intent Miner accelerates bot design; access to predictive and CRM data enables personalisation; and out-of-the box analytics support data-driven, real-time optimisation decisions. Business users can add personalised, conversational bots to interaction flows, increasing self-service without creating service dead-ends.[\/vc_column_text]

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<\/i> Benefits<\/h3><\/div>