{"id":480890,"date":"2023-06-15T10:13:15","date_gmt":"2023-06-15T17:13:15","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/best-practices-increase-revenue-with-predictive-engagement"},"modified":"2025-06-27T07:24:31","modified_gmt":"2025-06-27T14:24:31","slug":"best-practices-increase-revenue-with-predictive-engagement","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/best-practices-increase-revenue-with-predictive-engagement","title":{"rendered":"Best practices: Increase revenue with predictive engagement"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":853,"featured_media":567661,"template":"","tax_priority":[],"tax_contenttheme":[14913],"tax_bundle":[15273],"tax_contenttheme2":[16140],"tax_capability_sitewide":[16209],"tax_products_programs":[16489,17531],"tax_buying_job":[16642],"tax_buyer_persona":[16881,16900],"tax_sector":[],"tax_segment":[],"class_list":["post-480890","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-en-gb","tax_bundle-genesys-ai-en-gb","tax_contenttheme2-improve-customer-experience-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_products_programs-genesys-ai-en-gb","tax_products_programs-genesys-cloud-cx-en-gb","tax_buying_job-job-1-problem-identification-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb","tax_content_type-ebook-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/480890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/853"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/480890\/revisions"}],"predecessor-version":[{"id":480891,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/480890\/revisions\/480891"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/567661"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=480890"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=480890"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=480890"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=480890"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=480890"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=480890"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=480890"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=480890"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=480890"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=480890"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=480890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}