{"id":430792,"date":"2022-05-06T09:49:09","date_gmt":"2022-05-06T16:49:09","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/top-cx-trend-6"},"modified":"2023-10-09T23:15:20","modified_gmt":"2023-10-10T06:15:20","slug":"top-cx-trend-6","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/top-cx-trend-6","title":{"rendered":"Top CX Trend 6"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_overflow=&#8221;visible&#8221; g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row_content&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1632952200753{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row_content&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1620814390837{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;sticky-top nav-container&#8221;][vc_row][vc_column]<style type='text\/css'>\r .promoNumber { color: #FFF; } .promoNumber:hover { color: #FF4F1F; } .sticky-top { position: -webkit-sticky !important; position: sticky !important; } .navbar { overflow: visible; z-index: 1020; } .navbar.tcxt22 { max-height: 110px; } .navbar.tcxt22 .navbar-brand img { max-height: 36px; width: auto; } .navbar.tcxt22 .nav-link { padding-top: 0; padding-bottom: 0rem; } .navbar.tcxt22 .nav-item.register-container { margin-left: 3.3336rem; display: flex; align-items:center; } .navbar.tcxt22 .navbar-nav .nav-item .nav-link:hover { color: #FF4F1F!important; } .navbar.tcxt22 .navbar-nav .nav-item .nav-link.register-btn { box-shadow: 0 12px 24px rgba(0,0,0,0.15); font-size: 1.111rem; height: 56px; padding: 0.6112rem 2.222rem; color: #FFF; font-weight: 700; border-radius: 100px; line-height: 1.667rem; background-color: #FF4F1F; min-width: 198px; border: 2px solid #FF4F1F; } .navbar.tcxt22 .navbar-nav .nav-item .nav-link.register-btn:hover { background: #FFF; color: #FF4F1F; } .navbar.tcxt22 .navbar-nav .dropdown-menu { padding: .25rem 2rem 1.25rem; min-width: 461px; } .navbar.tcxt22 .navbar-nav .dropdown-menu a { padding: 1rem 0; border-bottom: 1px solid #f3f3f3; } .navbar.tcxt22 .navbar-nav .dropdown-menu a:after { display:none; content:\"\"; } .navbar.tcxt22 .navbar-nav .dropdown-menu a:focus, .navbar.tcxt22 .navbar-nav .dropdown-menu a:active, .navbar.tcxt22 .navbar-nav .dropdown-menu a:hover{ color: #FF4F1F!important; background: none; font-weight:700; } @media only screen and (max-width: 991px) { .section_wrapper .vc_section.nav-container { padding: 0 !important; } .nav-container .wpb_row{ max-width: 100%; margin: 0; } .nav-container .wpb_row > .wpb_column { padding: 0; } .navbar.tcxt22 { padding: 0 15px; } .navbar.tcxt22 .nav-item:after, .navbar.tcxt22 .nav-item .nav-link:after, .navbar.tcxt22 .nav-item .nav-link:hover:after{ content:\"\" !important; } .navbar.tcxt22 .nav-item.dropdown > .nav-link { position:relative; } .navbar.tcxt22 .nav-item.dropdown > .nav-link:after { content:\"+\" !important; } .navbar.tcxt22 .nav-item.dropdown.show > .nav-link:after { content:\"\u2212\" !important; } .navbar.tcxt22 .nav-item.dropdown > .dropdown-menu { box-shadow: none; border-top: 1px solid #E3E3E3; } .navbar.tcxt22 .nav-item.dropdown > .dropdown-menu > .dropdown-item { padding-left: 0; padding-right: 0; font-size: 0.77778rem; text-indent: 1rem; border-bottom: 0.75px solid #E3E3E3; } .navbar.tcxt22 .nav-item.dropdown > .dropdown-menu > .dropdown-item:last-child { border-bottom: none; } .navbar.tcxt22 .navbar-nav .dropdown-menu a:focus, .navbar.tcxt22 .navbar-nav .dropdown-menu a:active, .navbar.tcxt22 .navbar-nav .dropdown-menu a:hover{ background: #FFFFFF; color: #4E5054; } .navbar.tcxt22 .nav-item.register-container { border-bottom: none !important; 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.section_wrapper .vc_section.nav-container{ overflow: visible; } .tcxt22.navbar.sticky-top.navbar-expand-lg.nav-full { background: #FFF; height: 110px; align-items: center; } li.home-link a{ color: #4E5054; } #navbarDropdown { color: #4E5054; margin: 0; padding: 0; } #navbarDropdown:hover::after { color: #FF4F1F; } li.show #navbarDropdown::after { color: #FF4F1F; } .genesys-button.align-center.full-width.genesys-orange-fill { margin: 0; } .nav-item.dropdown { align-self: center; margin-right: 4rem; } .dropdown-menu.show { top: 69px; left: -172px; background: #23395D; } .dropdown-item { color: #FFF !important; font-size: .887rem; font-weight: 300; } .dropdown-item:hover { color: ##23395D !important; background: none!important; } .navbar .navbar-nav .dropdown-menu { border: none!important; margin-top: 0px!important; } .dropdown-toggle::after { border-top: 2px; border-right: 2px; border-bottom: 0; border-left: 0; border-style: solid; content: ''; display: inline-block; height: 9px; left: 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type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1620814390837{padding-top: 0px !important;padding-bottom: 0px !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; m_background_color=&#8221;bgc-orange&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22415507%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; css=&#8221;.vc_custom_1642012762633{padding-top: 2.167rem !important;padding-bottom: 2.167rem !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<style type='text\/css'>\r .section_wrapper .vc_section.cta-foot { padding-bottom: 13rem !important; } .stack-two li::marker { color: #ff4f1f; font-weight: 500; } .stack-two{ padding-right: 0; } .stack-two .col-lg-4\\\/5 { margin-left: -2rem; } .stack-stats p span.font-swb{ font-size:2rem; line-height:1.889rem; padding-right: 1rem; } .stack-stats p{ font-size:1.444rem; line-height:1.889rem; } .trendy { text-transform: uppercase; } .kraken.navbar{ display: none; } .section_flair{ width: 100%; width: -moz-available; width: -webkit-fill-available; width: stretch; } .footer.main.footer-full { display: none; } body .section_wrapper > section:nth-last-child(2)::after { height: 0!important; } #socx21-panel-nav [class*=\"1\/5\"] { -webkit-box-pack: inherit; -webkit-justify-content: inherit; -ms-flex-pack: inherit; justify-content: inherit; -webkit-box-align: inherit; -webkit-align-items: inherit; -ms-flex-align: inherit; align-items: inherit; } #socx21-panel-nav h4 { font-weight: 400; margin-bottom: 0; font-size: 1.167rem; color: #4e5054 !important; } #socx21-panel-nav .card:hover h4 { color: #FFF !important; } #socx21-panel-nav .card-body { padding-bottom: 0 !important; } #socx21-panel-nav .bgc-orange .card-footer { color: #FFF; } #socx21-panel-nav .bgc-orange:hover { background-color: #23395D; } #socx21-panel-nav .bgc-orange:hover .card-footer { color: #FFF } #socx21-panel-nav .card-footer.arrow { margin-bottom: 0; font-weight: 100; color: #4e5054; font-size: 1rem; } #socx21-panel-nav .component:hover .card-footer.arrow { color: #FFF; } #socx21-panel-nav .card { border-radius: 10px; min-height: 126px; margin-bottom: 3rem; } #socx21-panel-nav .card:hover { background: #FF4F1F; } #socx21-panel-nav .col-md-6:first-child { max-width:15%; flex: 0 0 15%; align-self:center; } #socx21-panel-nav .col-md-6:nth-child(2) { max-width:85%; flex: 0 0 85%; align-self:center; } #socx21-panel-nav img.card-img{ max-width: 80px; max-height: 80px; margin-left: 1.25rem; } #socx21-panel-nav .arrow:hover::after, #socx21-panel-nav a:hover .arrow::after { opacity: 0; } @media only screen and (max-width: 960px) { #socx21-panel-nav .stack-one a.component.card:last-child { margin-bottom: 0rem!important; } #socx21-panel-nav .stack-two { margin-top: 3rem!important; } #socx21-panel-nav .stack-two { margin-bottom: 5rem!important; } .section_wrapper .row .stack-two .wpb_column + .wpb_column{ margin-top:0!important; } .section_wrapper .row .stack-two .wpb_column + .wpb_column .vc_column-inner{ margin-left:0!important; } .stack-two{ padding-right: 30px; } .stack-two .col-lg-4\\\/5 { margin-left: 0; } }\r <\/style>[vc_column_text]<\/p>\n<p class=\"trendy\">Trend 6<\/p>\n<h1>Businesses will engage CX employees based on empathy and values<\/h1>\n<p>To attract and retain CX talent, businesses will further prioritise the employee experience. In 2022 and beyond, they\u2019ll pivot towards building a culture of empathy and empowerment and use values as a compass for guiding decision-making in the employee lifecycle.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;415736&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;socx21-panel-nav&#8221;][vc_row css=&#8221;.vc_custom_1642716802019{margin-top: -2.167rem !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;stack-stats&#8221;]<a class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/state-of-cx-report\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><p><span class=\"font-swb text-navy\">The #1 challenge<\/span><br \/>\nfor CX leaders globally is maintaining staff engagement and service quality<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/resources\/values-agent-performance\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><p><span class=\"font-swb text-navy\">Two-thirds<\/span><br \/>\nof high-performing contact centre agents cite \u201cpersonal responsibility\u201d as one of their strongest values<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a><div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/Y_qnopCsMeE\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/David-Allison-Video-Thumbnail..jpg\" alt=\"David allison video thumbnail.\" width=\"760\" height=\"430\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;stack-two&#8221;][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;415737&#8243; si_max_width=&#8221;115px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;4\/5&#8243;][vc_column_text]<\/p>\n<p class=\"font-swb text-36 text-navy mb-0 pb-0\">David Allison<\/p>\n<p>Founder, The Valuegraphics Project[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1642017072001{padding-top: 1.167rem !important;}&#8221;][vc_column_inner][vc_column_text]We\u2019re driven to chase our values; that\u2019s what it means to be human. You can talk to experts in any field of behavioral science and they\u2019ll concur that what we value is who we are.<\/p>\n<p>CX leaders are waking up to the importance of values for attracting, retaining, engaging and motivating employees. If you understand what people care about most \u2014 what their values are \u2014 you have the secret recipe to form long-lasting, engaging bonds.<\/p>\n<p>COVID-19 taught us a lot about our values. We\u2019ve been sitting at home for the past two years, thinking about our lives, what\u2019s important to us and what we value most. Leaders who can connect with employees\u2019 personal values will have a significant competitive advantage over those who can\u2019t.<\/p>\n<p class=\"text-22 text-navy pt-2 font-weight-normal\">Blind spots in values could be killing your culture<\/p>\n<p>Top performers are attracted to organisations that are aligned to their values. In today\u2019s competitive market for talent, it surprises me that we don\u2019t take the time to understand what those powerful values are. For example, a global survey of high-performing contact centre employees found that <a href=\"https:\/\/www.genesys.com\/resources\/values-agent-performance\">personal responsibility is their leading value<\/a>. That means they\u2019re self-motivated to achieve on a daily basis and appreciate autonomy and empowerment. Yet, the efficiency-driven operating environments of many contact centres might stifle the sense of personal responsibility that employees want in their work.<\/p>\n<p>High performers also are uniquely connected by how highly they value balance (e.g., work-life balance), loyalty (earned or habitual) and tolerance of differences. Understanding these broader values, as well as those specific to your own agents, enables you to apply values-thinking as a design principle for creating a winning culture. Simply put: You need to know what your employees value so you can build a culture that attracts, motivates and retains the best staff.<\/p>\n<p class=\"font-swb text-navy text-36 pt-2\">In today\u2019s competitive market for talent, it surprises me that we don\u2019t take the time to understand what those powerful values are.<\/p>\n<p class=\"text-22 text-navy pt-2 font-weight-normal\">Forget demographics \u2014 values unite us<\/p>\n<p>When you look at a group of employees based on traditional demographics, the best you can hope for, on average, is about 10% agreement for any kind of message, initiative or strategy. But if you use values \u2014 the basis of all our behaviors, decisions and emotions \u2014 it\u2019s as much as eight times more effective.<\/p>\n<p>When you engage your staff based on what they care about, not what you care about, you\u2019ll see significant improvements in productivity, motivation and retention. And those happy, productive employees will improve your customers\u2019 experiences, too. They\u2019ll infuse every customer interaction with patience and positivity. If we just change the way we look at the people in our industry, we can change the industry.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22415511%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; css=&#8221;.vc_custom_1642016188476{padding-bottom: 9rem !important;}&#8221; el_class=&#8221;cta-foot&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Learn what high-performing agents value most<\/h2>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/resources\/values-agent-performance\" target=\"\" rel=\"nofollow\">Get the toolkit<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row_content&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1652802155754{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;sticky-top nav-container&#8221;][vc_row][vc_column][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_overflow=&#8221;visible&#8221; g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row_content&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1632952200753{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; m_background_color=&#8221;bgc-orange&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22415507%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; css=&#8221;.vc_custom_1642012762633{padding-top: 2.167rem !important;padding-bottom: 2.167rem !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Trend 6 Businesses will engage CX employees based on empathy and values To attract and retain CX talent, businesses will further prioritise the employee experience. In 2022 and beyond, they\u2019ll pivot towards building [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":432301,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[16140],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-430792","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme2-improve-customer-experience-en-gb","tax_content_type-report-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/430792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/9"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/430792\/revisions"}],"predecessor-version":[{"id":494848,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/430792\/revisions\/494848"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/432301"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=430792"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=430792"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=430792"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=430792"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=430792"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=430792"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=430792"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=430792"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=430792"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=430792"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=430792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}