{"id":406509,"date":"2021-10-29T04:32:59","date_gmt":"2021-10-29T11:32:59","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=406509"},"modified":"2021-10-29T08:13:12","modified_gmt":"2021-10-29T15:13:12","slug":"how-organisations-are-improving-empathy-in-customer-service","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/how-organisations-are-improving-empathy-in-customer-service","title":{"rendered":"How organisations are improving empathy in customer service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; el_id=&#8221;resources-header&#8221; css=&#8221;.vc_custom_1557260620493{background-color: #4e5054 !important;}&#8221; el_class=&#8221;visible-overflow&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"pgtagline\">MYCUSTOMER REPORT<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>How are organisations improving empathy in customer service?<\/h1>\n<p>[\/vc_column_text][vc_column_text]A survey of 200+ CX and customer service professionals[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]MyCustomer and Genesys have conducted a further study examining consumer attitudes to empathy in customer service interactions. The findings were clear nearly three-quarters of the respondents told us that they believed it was vital that compassion and empathy were displayed by customer service staff when dealing with their queries, no matter the channel.<\/p>\n<p>Download this report and discover:<\/p>\n<ul>\n<li>How to measure empathy<\/li>\n<li>How to improve customer service empathy<\/li>\n<li>How to better support your service agents<\/li>\n<li>How to build empathy into your digital channels<\/li>\n<\/ul>\n<p>And much more.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;negative-form&#8221; css=&#8221;.vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}&#8221;][vc_column_text]<\/p>\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Download the report<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;406514&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;60%&#8221;]<div class=\"eloq_form elq-container 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[\/vc_column_text][vc_column_text]A survey of 200+ CX and customer service professionals[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]MyCustomer and Genesys have conducted a further study examining consumer attitudes to empathy in [&hellip;]<\/p>\n","protected":false},"author":763,"featured_media":406513,"template":"","tax_priority":[],"tax_contenttheme":[14912],"tax_bundle":[17453,15302,17521],"tax_contenttheme2":[16140],"tax_capability_sitewide":[16209,16260,16438],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[16937,16997,17005,17030,17066],"tax_segment":[],"class_list":["post-406509","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-employee-experience-en-gb","tax_bundle-digital-fy22-en-gb","tax_bundle-employee-experience-en-gb","tax_bundle-wem-fy22-en-gb","tax_contenttheme2-improve-customer-experience-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_capability_sitewide-digital-en-gb","tax_capability_sitewide-wem-en-gb","tax_sector-financial-en-gb","tax_sector-industrial-en-gb","tax_sector-public-en-gb","tax_sector-retail-en-gb","tax_sector-technology-en-gb","tax_content_type-report-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/406509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/763"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/406509\/revisions"}],"predecessor-version":[{"id":406582,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/406509\/revisions\/406582"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/406513"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=406509"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=406509"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=406509"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=406509"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=406509"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=406509"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=406509"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=406509"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=406509"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=406509"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=406509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}