{"id":398270,"date":"2021-09-16T02:46:45","date_gmt":"2021-09-16T09:46:45","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=398270"},"modified":"2022-11-23T01:30:30","modified_gmt":"2022-11-23T09:30:30","slug":"why-employee-experience-is-the-key-to-delivering-customer-empathy","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/why-employee-experience-is-the-key-to-delivering-customer-empathy","title":{"rendered":"Why employee experience is the key to delivering customer empathy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; el_id=&#8221;resources-header&#8221; css=&#8221;.vc_custom_1557260620493{background-color: #4e5054 !important;}&#8221; el_class=&#8221;visible-overflow&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"pgtagline\">MYCUSTOMER REPORT<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Why employee experience is the key to delivering customer empathy<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]Empathy has never been a more important topic. And being an \u2018empathetic business\u2019 may well be the next competitive battleground as brands look to improve their customer experiences. However, it requires more than just clever technology or process optimisation, it also requires a transformation in the way that businesses motivate and enable their employees.<\/p>\n<p>In association with IP Integration and Genesys, this report explores the link between empathy and employee experience.<\/p>\n<p>Download report and learn:<\/p>\n<ul>\n<li>What it takes to be an empathetic business<\/li>\n<li>The effects &#8216;dash to digital&#8217; has had on EX and empathy<\/li>\n<li>Why employee experience is integral to ensuring customer empathy<\/li>\n<li>How to reboot the employee experience<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;negative-form&#8221; css=&#8221;.vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}&#8221;][vc_column_text]<\/p>\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Download the report<\/h2>\n<p>[\/vc_column_text]<div class=\"eloq_form 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And being an \u2018empathetic business\u2019 may well be the next competitive battleground [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":398293,"template":"","tax_priority":[],"tax_contenttheme":[14912],"tax_bundle":[17521],"tax_contenttheme2":[16140],"tax_capability_sitewide":[16438],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[16937,16997,17005,17030,17066],"tax_segment":[],"class_list":["post-398270","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-employee-experience-en-gb","tax_bundle-wem-fy22-en-gb","tax_contenttheme2-improve-customer-experience-en-gb","tax_capability_sitewide-wem-en-gb","tax_sector-financial-en-gb","tax_sector-industrial-en-gb","tax_sector-public-en-gb","tax_sector-retail-en-gb","tax_sector-technology-en-gb","tax_content_type-report-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/398270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/398270\/revisions"}],"predecessor-version":[{"id":459282,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/398270\/revisions\/459282"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/398293"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=398270"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=398270"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=398270"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=398270"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=398270"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=398270"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=398270"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=398270"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=398270"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=398270"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=398270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}