{"id":383692,"date":"2021-06-17T04:09:52","date_gmt":"2021-06-17T11:09:52","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=383692"},"modified":"2025-07-16T23:50:40","modified_gmt":"2025-07-17T06:50:40","slug":"utilities-eight-considerations-for-exceptional-customer-engagement","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/utilities-eight-considerations-for-exceptional-customer-engagement","title":{"rendered":"Eight Considerations for Exceptional Customer Engagement in Utilities"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; el_id=&#8221;resources-header&#8221; css=&#8221;.vc_custom_1557260620493{background-color: #4e5054 !important;}&#8221; el_class=&#8221;visible-overflow&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"pgtagline\">EBOOK<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1 class=\"p1\">8 Considerations for Exceptional Customer Engagement<\/h1>\n<p>[\/vc_column_text][vc_column_text]A utilities company\u2019s guide to providing truly customer-centric experiences[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]Against a backdrop of growing disruption, price caps and tight regulations, standout customer experience is a clear differentiator for utilities providers. In fact, it\u2019s the key to competitive advantage in almost every industry. With digital-savvy start-ups like Bulb and Octopus vacuuming unhappy customers from legacy\u00a0 providers, there\u2019s never been a better time for new technologies and digital-first engagements to show their worth.<\/p>\n<p>Customer expectations are higher than ever before, and you can\u2019t afford to be complacent. Your customers today expect you to deliver the seamless, multichannel experiences they receive in every other walk of life.<\/p>\n<p>Download the ebook to learn:<\/p>\n<ul>\n<li>Empathy in CX: The importance of the human touch<\/li>\n<li>Future-proofing your customer experience<\/li>\n<li>Your 7 steps to better CX<\/li>\n<li>The future of the contact centre<\/li>\n<\/ul>\n<p>And much more.<\/p>\n<p>Take a look now, and discover more insights to a successful customer experience journey.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;negative-form&#8221; css=&#8221;.vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}&#8221;][vc_column_text]<\/p>\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Download Now<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;383696&#8243; alignment=&#8221;center&#8221;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form 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full_width=&#8221;stretch_row&#8221; el_id=&#8221;resources-header&#8221; css=&#8221;.vc_custom_1557260620493{background-color: #4e5054 !important;}&#8221; el_class=&#8221;visible-overflow&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text] EBOOK [\/vc_column_text][vc_column_text] 8 Considerations for Exceptional Customer Engagement [\/vc_column_text][vc_column_text]A utilities company\u2019s guide to providing truly customer-centric experiences[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]Against a backdrop of growing disruption, price caps and tight regulations, standout customer experience is a clear [&hellip;]<\/p>\n","protected":false},"author":763,"featured_media":383693,"template":"","tax_priority":[56],"tax_contenttheme":[14850,14913],"tax_bundle":[15340],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17531,16592],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-383692","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_priority-56","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme-level-up-your-technology-en-gb","tax_bundle-digital-fy21-en-gb","tax_products_programs-genesys-cloud-cx-en-gb","tax_products_programs-purebridge-en-gb","tax_content_type-ebook-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/383692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/763"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/383692\/revisions"}],"predecessor-version":[{"id":583365,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/383692\/revisions\/583365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/383693"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=383692"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=383692"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=383692"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=383692"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=383692"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=383692"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=383692"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=383692"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=383692"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=383692"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=383692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}