{"id":373186,"date":"2024-04-17T04:16:45","date_gmt":"2024-04-17T11:16:45","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=373186"},"modified":"2024-04-17T04:07:20","modified_gmt":"2024-04-17T11:07:20","slug":"uk-contact-centre-verticals-utilities","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/uk-contact-centre-verticals-utilities","title":{"rendered":"UK Contact Centre Vertical Markets: Utilities (2024)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]CONTACTBABEL RESEARCH REPORT[\/vc_column_text][vc_column_text]<\/p>\n<h1>UK Contact Centre Vertical Markets: Utilities (2024)<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]The Utilities sector is comprised of businesses selling water, gas and electricity, as well as increasingly trying to market new services such as smart home technology, internet access and telephony to their customer base. While some incumbent utility companies have reported job losses and consolidation, the significant number of new players (both suppliers and aggregators, especially \u2018green\u2019 energy) have gone some way to balancing this. While service is a differentiator in utilities, most decisions are still driven by price.<\/p>\n<p>\u201cUK Contact Centre Verticals: Utilities\u201d looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK utilities (gas, electricity and water) sector.<\/p>\n<p>See how your efforts stack up in the latest UK Contact Centre Verticals: Utilities Report.\u00a0 Leveraging data from multiple large-scale surveys of utilities contact centers in the UK, this study takes an in-depth look at operations and trends.<\/p>\n<p>Download the ContactBabel report and learn:<\/p>\n<ul>\n<li>Trends in size, structure, and growth of utilities contact centres<\/li>\n<li>Contact centre within the utilities sector benchmarked against the larger contact centre industry<\/li>\n<li>Technology adoption trends within utilities call centres<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;373197&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input 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While some incumbent utility companies have reported job losses [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":373189,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[16997],"tax_segment":[],"class_list":["post-373186","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_sector-industrial-en-gb","tax_content_type-report-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/373186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":11,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/373186\/revisions"}],"predecessor-version":[{"id":514965,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/373186\/revisions\/514965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/373189"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=373186"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=373186"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=373186"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=373186"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=373186"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=373186"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=373186"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=373186"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=373186"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=373186"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=373186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}