{"id":343721,"date":"2021-05-14T10:09:31","date_gmt":"2021-05-14T17:09:31","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&p=343721"},"modified":"2021-05-14T04:31:41","modified_gmt":"2021-05-14T11:31:41","slug":"be-the-change-management-hero-your-business-needs","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/be-the-change-management-hero-your-business-needs","title":{"rendered":"Be the change management hero your business needs"},"content":{"rendered":"

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\"redo\" Clear & restart<\/div>
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\n \"intro\"\n <\/div> \n\n
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CHANGE MANAGEMENT QUIZ<\/p>\n

Be the change management hero your business needs<\/h1>\n

Moving to a new customer experience platform is a big change. To get the most out of new customer experience technology you have to get buy-in across the company. This means getting stakeholders at all levels to adopt new tools, processes and skills. Use this assessment to see how ready your business is to meet these changes. Once you know where you are, you can build a solid plan to get where you want to go.<\/p>\n

Let\u2019s get started<\/div>\n <\/div>\n \n <\/div>
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CHANGE MANAGEMENT QUIZ<\/p>\n

First, an introduction<\/h2>\n

This quiz has seven sections and can be completed in under seven minutes. Each one highlights a core planning component to consider when preparing for and managing your cloud migration. As you advance through the sections, look at the statements listed and rank how they fit within your organization.<\/p>\n

Continue<\/div>\n <\/div> \n
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Sections:<\/h4>\n
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  1. Migration vision<\/li>\n
  2. Sponsorship<\/li>\n
  3. Success measures<\/li>\n
  4. Change team<\/li>\n
  5. Communications<\/li>\n
  6. Stakeholders<\/li>\n
  7. Training<\/li>\n <\/ol>\n <\/div> \n <\/div>
    \n\n
    \n

    SECTION 1<\/p>\n

    Migration vision<\/h2>\n

    Know where you want to go<\/h4>\n

    Every successful migration begins with a strong vision statement. You need a clear definition and picture of what your contact center will look like after the change.<\/p>\n\n

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    1<\/span> \/ 7<\/div>\n
    <\/div>\n <\/div>\n\n <\/div>\n\n
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      \n
    1. \n
      We have a migration vision \u2013 a strategic narrative of the future.<\/div>\n
    2. \n
      Our vision is not a replica of our mission statement.<\/div>\n
    3. \n
      Our vision is clear to those who will be affected by the migration.<\/div>\n
    4. \n
      Our vision reinforces a common understanding of outcomes to achieve.<\/div>\n