{"id":340789,"date":"2020-09-23T08:35:53","date_gmt":"2020-09-23T15:35:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=340789"},"modified":"2025-06-09T13:45:42","modified_gmt":"2025-06-09T20:45:42","slug":"transformation-of-customer-experience-with-cloud-based-customer-engagement-applications","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/transformation-of-customer-experience-with-cloud-based-customer-engagement-applications","title":{"rendered":"Transformation of Customer Experience with Cloud-Based Customer Engagement Applications"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_raw_js]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[\/vc_raw_js][vc_column_text]<\/p>\n<p class=\"pre_h1\">IDC Study<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Rede\ufb01ning Customer Experiences with Cloud and Arti\ufb01cial Intelligence-Enabled Contact Centers<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>IDC Report focused on the Middle East market<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Organisations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, enhancing customer experience (CX) through digital transformation (DX) is the top business priority for organisations of all sizes across all industries.<\/p>\n<p>Read the full IDC report and find out:<\/p>\n<ul>\n<li>The use of AI in the CX domain, and why it&#8217;s the most notable trend in the Middle East.<\/li>\n<li>Why more than ever organisations are using AI to boost their CX and improve agent productivity<\/li>\n<li>Why organisations have highlighted that the use of AI has stremlined the CX process<\/li>\n<li>How AI has reduced costs and optimised the use of company resources.<\/li>\n<\/ul>\n<p>Download this white paper and discover the key findings from the latest IDC research examining the current market dynamics of cloud-based contact centres in the Middle East[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input 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img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1600774255291{padding-top: 50px !important;}&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_raw_js]JTNDc2NyaXB0JTNFJTBBd2luZG93LmFkZEV2ZW50TGlzdGVuZXIlMjglMjJsb2FkJTIyJTJDJTIwZnVuY3Rpb24lMjglMjklMjAlN0IlMEElMjAlMjBkb2N1bWVudC5nZXRFbGVtZW50QnlJZCUyOCUyMm1lbnUtaXRlbS0xNDQzMiUyMiUyOS5pbm5lckhUTUwlMjAlM0QlMjAlMjIlM0NhJTIwaHJlZiUzRCUyN3RlbCUzQSUyQjk2NjExMjUwMjkwNSUyNyUzRSUzQ3NwYW4lM0UlMkI5NjYlMjAxMSUyMDI1MCUyMDI5MDUlM0MlMkZzcGFuJTNFJTNDJTJGYSUzRSUyMiUzQiUwQSUyMCUyMGRvY3VtZW50LmdldEVsZW1lbnRCeUlkJTI4JTIybWVudS1pdGVtLTE0MjUzMyUyMiUyOS5pbm5lckhUTUwlMjAlM0QlMjAlMjIlM0NhJTIwaHJlZiUzRCUyN3RlbCUzQSUyQjk2NjExMjUwMjkwNSUyNyUzRSUzQ3NwYW4lM0UlMkI5NjYlMjAxMSUyMDI1MCUyMDI5MDUlM0MlMkZzcGFuJTNFJTNDJTJGYSUzRSUyMiUzQiUwQSU3RCUyOSUzQiUwQSUzQyUyRnNjcmlwdCUzRQ==[\/vc_raw_js][vc_column_text] IDC Study [\/vc_column_text][vc_column_text] Rede\ufb01ning Customer Experiences with Cloud and Arti\ufb01cial Intelligence-Enabled Contact Centers [\/vc_column_text][vc_column_text] IDC Report focused on the Middle East market [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Organisations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, enhancing customer experience (CX) through digital transformation (DX) is the top business [&hellip;]<\/p>\n","protected":false},"author":715,"featured_media":340798,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-340789","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_content_type-report-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/340789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/715"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/340789\/revisions"}],"predecessor-version":[{"id":576104,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/340789\/revisions\/576104"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/340798"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=340789"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=340789"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=340789"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=340789"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=340789"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=340789"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=340789"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=340789"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=340789"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=340789"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=340789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}