{"id":334525,"date":"2020-08-24T01:57:21","date_gmt":"2020-08-24T08:57:21","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=334525"},"modified":"2020-08-24T03:04:17","modified_gmt":"2020-08-24T10:04:17","slug":"re-energising-customer-conversation-utility-week-summit","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/re-energising-customer-conversation-utility-week-summit","title":{"rendered":"Re-energising the customer conversation: Reflections on Utility Week Customer Summit 2020"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; el_id=&#8221;resources-header&#8221; css=&#8221;.vc_custom_1557260620493{background-color: #4e5054 !important;}&#8221; el_class=&#8221;visible-overflow&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"pgtagline\">EBOOK<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1 class=\"p1\">Re-energising the customer conversation:<\/h1>\n<h1 class=\"p1\">Reflections on Utility Week Customer Summit 2020<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8221;][vc_column elemental_order=&#8221;order-2&#8243; width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8221;][vc_column_text]Utilities suppliers are in uncharted territory with new disruptive competitors, ever-increasing customer expectations, an ageing population, disruptive technology and the drive towards sustainability have have put pressure on the sector. For some, the pace of change has been too much; others have thrived.\u00a0 Those that have benefitted most are the businesses that recognise that in a price-capped world, advancing the customer conversation is a matter of necessity rather than choice. It was with this in mind that much of the industry attended the Utility Week Customer Summit 2020. The event was an informative experience, full of passionate speakers who were open about the challenges they face in modernising and digitising.<\/p>\n<p>Reflecting on the event, the Genesys team was struck by how proactive industry leaders are in not just meeting the challenges head on, but in seeing them as value opportunities for the years ahead. Get this ebook to learn:<\/p>\n<ul>\n<li>How perceptions can be problematic for business<\/li>\n<li>Which trends are shaping the conversation<\/li>\n<li>How personalisation is the key to business performance<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;negative-form&#8221; css=&#8221;.vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}&#8221;][vc_column_text]<\/p>\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Read the ebook<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;334526&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;80%&#8221;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kw1DQAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" 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