{"id":2694,"date":"2018-03-23T03:01:03","date_gmt":"2018-03-23T10:01:03","guid":{"rendered":"?post_type=resources&p=2694"},"modified":"2019-02-26T02:30:06","modified_gmt":"2019-02-26T10:30:06","slug":"the-value-of-experience-how-the-c-suite-values-customer-experience-in-the-digital-age","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/the-value-of-experience-how-the-c-suite-values-customer-experience-in-the-digital-age","title":{"rendered":"The Value of Experience: How the C-suite Values Customer Experience in the Digital Age"},"content":{"rendered":"

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ECONOMIST INTELLIGENCE UNIT REPORT<\/strong><\/p>\n

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The Value of Experience: How the C-suite Values Customer Experience in the Digital Age<\/h1>\n

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[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text]\u201cThere is only one boss \u2013 the customer,\u201d Sam Walton, Founder of Walmart, once said. \u201cAnd he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.\u201d<\/p>\n

The Economist Intelligence Unit (EIU) recently conducted a survey of how global companies manage their customer experience (CX) programmes. Hear what 516 C-suite executives from 21 countries had to say on:<\/p>\n