{"id":167736,"date":"2019-09-18T04:40:41","date_gmt":"2019-09-18T11:40:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=167736"},"modified":"2019-11-11T08:17:55","modified_gmt":"2019-11-11T16:17:55","slug":"ccaas-smart-guide-transform-your-customer-experience","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/ccaas-smart-guide-transform-your-customer-experience","title":{"rendered":"CCaaS Smart Guide: Transform Your Customer Experience"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Practical Guide<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Maximise your Customer Experience<\/h1>\n<h1>Investment\u00a0with a<\/h1>\n<h1>Contact Centre as a Service (CCaaS)<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]Leading companies are already realising the breakthrough results and new opportunities which can\u00a0be achieved through CCaaS, and with market growth set to soar, businesses ahead of the curve will\u00a0have what they need now to innovate and differentiate themselves at every customer touchpoint.<\/p>\n<p>If you\u2019re undecided on CCaaS, or at the beginning of your journey this is your \u2018go to\u2019 guide for all\u00a0things CCaaS related.<\/p>\n<p><strong>Smart Guide Contents:<\/strong><\/p>\n<ul>\n<li>What is CCaaS?<\/li>\n<li>The Rise Of CCaas: Flexible Contact Centres For a Dynamic Audience<\/li>\n<li>Embracing Cloud Contact Centres: Market Size and Growth<\/li>\n<li>Contact Centre Trends in 2019<\/li>\n<li>CCaaS Fundamentals: What To Expect From CCaaS<\/li>\n<li>Building a CCaaS Strategy: Moving Into the Cloud<\/li>\n<li>Embracing the Right Contact Centre Tools<\/li>\n<li>Collaboration in the Contact Centre: End-to-end Connections<\/li>\n<li>AI in the Contact Centre<\/li>\n<li>Bringing AI into the Contact Centre<\/li>\n<li>Contact Centres 2020: the Future of CX Technology<\/li>\n<\/ul>\n<p>Download the guide and start your journey on delivering experiences that both empower customers, and earn their loyalty[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;170501&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001GdpQAAS\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/167736?thankyou=167736&page_type=resources&page_attr=Ebook\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" 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market growth set to soar, businesses ahead of the curve will\u00a0have what they need now to innovate and differentiate 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