{"id":142794,"date":"2019-05-01T07:16:32","date_gmt":"2019-05-01T14:16:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=142794"},"modified":"2019-05-01T07:16:07","modified_gmt":"2019-05-01T14:16:07","slug":"top-10-ways-to-take-advantage-of-ai-and-deliver-great-customer-experiences","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/top-10-ways-to-take-advantage-of-ai-and-deliver-great-customer-experiences","title":{"rendered":"Top 10 ways to take advantage of AI and deliver great customer experiences"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Tip Sheet:<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Top 10 ways to take advantage of AI and deliver great customer experiences<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>Your customers want fast access to the channels of their choice and a personalised experience that\u2019s easy to navigate. And your employees want rewarding jobs with fewer mundane tasks.<\/p>\n<p>The use of bots, automation and machine learning make all this possible. The key is to focus on the best return on your investment for artificial intelligence (AI).<\/p>\n<p>This tip sheet shows how AI enables you to work smarter, including ways to:<\/p>\n<ul>\n<li>Connect all customer touchpoints and share context across channels with an omnichannel foundation<\/li>\n<li>Give customers a seamless experience by blending self-service with assisted-service<\/li>\n<li>Use virtual assistants to predict ways for employees to better serve customers, including product up-sell<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;143352&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" 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And your employees want rewarding jobs with fewer mundane tasks. The use of bots, automation and machine learning make all this possible. The key is to focus [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":143355,"template":"","tax_priority":[],"tax_contenttheme":[14913],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16209,16438],"tax_products_programs":[16489],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-142794","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_capability_sitewide-wem-en-gb","tax_products_programs-genesys-ai-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/142794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/142794\/revisions"}],"predecessor-version":[{"id":143356,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/resources\/142794\/revisions\/143356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/143355"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=142794"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=142794"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=142794"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=142794"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=142794"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=142794"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=142794"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=142794"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=142794"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=142794"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=142794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}