{"id":135174,"date":"2019-03-13T08:53:29","date_gmt":"2019-03-13T15:53:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=135174"},"modified":"2021-11-17T03:06:58","modified_gmt":"2021-11-17T11:06:58","slug":"millennials-in-your-workforce","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/millennials-in-your-workforce","title":{"rendered":"Millennials in your workforce"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Genesys ebook<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Millennials in your workforce<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Four ways to reduce contact centre agent turnover<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>Contact centres cite agent turnover as their top challenge. This turnover\u2014paired with high absenteeism and poor job satisfaction\u2014significantly impacts financial performance. Plus, many agents today are millennials who have unique wants and needs as employees.<\/p>\n<p>Learn what matters most to millennial agents so you can build a more satisfying workplace that\u2019s also cost-effective.<\/p>\n<p>Read this ebook and see how you can:<\/p>\n<ul>\n<li>Use simulation to allocate agent hours and reduce the costs of unplanned hours<\/li>\n<li>Follow the data to understand why top performers are successful<\/li>\n<li>Customise training to place people in new positions and get them up-to-speed quickly<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;85089&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" 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This turnover\u2014paired with high absenteeism and poor job satisfaction\u2014significantly impacts financial performance. Plus, many agents today are millennials who have unique wants and needs as employees. 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