{"id":114491,"date":"2018-11-16T03:46:19","date_gmt":"2018-11-16T11:46:19","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&p=114491"},"modified":"2019-06-04T01:13:04","modified_gmt":"2019-06-04T08:13:04","slug":"turn-your-retail-contact-centre-into-a-revenue-generator-five-trends-you-need-to-know","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/turn-your-retail-contact-centre-into-a-revenue-generator-five-trends-you-need-to-know","title":{"rendered":"Turn your retail contact centre into a revenue generator: Five trends you need to know"},"content":{"rendered":"

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Turn your retail contact centre into a revenue generator: Five trends you need to know<\/h1>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text]Retail contact centre: cost centre or profit centre? Increasingly, retailers are treating their contact centres as sources of growth. <\/span><\/p>\n

Today\u2019s customers\u2014and not just the millennial generation\u2014regard talking to a human as a last resort. They want to self-serve with a mobile app. Reply in natural language to a chatbot. Switch devices multiple times in the same interaction path, and expect you to keep up without forgetting who they are. They\u2019re relaxed about your custodianship of their personal data\u2014as long as you treat it with respect, and use it for the right purpose. Which is to <\/span>help them get things done easier<\/b>.<\/span><\/p>\n

In this ebook, you\u2019ll get five key trends \u00a0of the contact centre as it moves from necessary expense to driver of revenue.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”150368″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p><\/div>

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