{"id":114484,"date":"2018-11-16T03:52:51","date_gmt":"2018-11-16T11:52:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&p=114484"},"modified":"2018-11-16T03:51:57","modified_gmt":"2018-11-16T11:51:57","slug":"personalised-ivr-for-improved-customer-experience","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/en-gb\/resources\/personalised-ivr-for-improved-customer-experience","title":{"rendered":"Personalised IVR for Improved Customer Experience"},"content":{"rendered":"

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EXECUTIVE BRIEF<\/p>\n

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Personalised IVR for Improved Customer Experience<\/h1>\n

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How to Break Through Roadblocks to Great Self-Service IVR<\/h2>\n

[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text]For most businesses, a traditional interactive voice response (IVR) is a one-size-fits-all approach that usually falls short of customer expectations. It\u2019s cumbersome to manage, with long and expensive cycles for simple updates. It\u2019s also known for its negative impact on customer satisfaction scores and ultimately, loyalty. How much is it costing your business?<\/p>\n

With omnichannel self-service, the Genesys Customer Experience Platform can give your customers an experience that\u2019s tailored to their needs at any point in their journey, instantly change call flows and prompts, and use personalised personas to act on the insights into each customer\u2019s journey<\/p>\n

Download the executive brief and learn how to make self-service IVR the foundation of your omnichannel strategy.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”3402″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p><\/div>

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