{"id":94616,"date":"2018-09-27T11:41:01","date_gmt":"2018-09-27T18:41:01","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=94616"},"modified":"2019-10-27T23:18:08","modified_gmt":"2019-10-28T06:18:08","slug":"purecloud-pricing","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/purecloud\/purecloud-pricing","title":{"rendered":"PureCloud Pricing"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1532973475285{background-image: url(https:\/\/www.genesys.com\/media\/e2840feb-purecloud-v1.png?id=83898) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h1>PureCloud pricing<\/h1>\n<h2>Reap the benefits of an all-in-one platform<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">The best PureCloud\u2122 contact centre platform for your business<\/h3>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; gap=&#8221;20&#8243; css=&#8221;.vc_custom_1532379549834{border-radius: 2px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533155828580{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-bottom: 20px !important;border-left-color: #d3d3d4 !important;border-left-style: solid !important;border-right-color: #d3d3d4 !important;border-right-style: solid !important;border-top-color: #d3d3d4 !important;border-top-style: solid !important;border-bottom-color: #d3d3d4 !important;border-bottom-style: solid !important;}&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">PureCloud 1<\/h4>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Solve customer problems faster.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 30px;\">\u00a353.00<\/span><br \/>\nGBP per agent per month*<br \/>\n(billed annually)<\/p>\n<p style=\"text-align: center;\">Minutes sold separately.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-secondary\" href=\"#compareplans\" target=\"\" style=\"width:auto;\" rel=\"\" >Compare plans<\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533156038271{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-bottom: 20px !important;border-left-color: #d3d3d4 !important;border-left-style: solid !important;border-right-color: #d3d3d4 !important;border-right-style: solid !important;border-top-color: #d3d3d4 !important;border-top-style: solid !important;border-bottom-color: #d3d3d4 !important;border-bottom-style: solid !important;}&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">PureCloud 2<\/h4>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">More channels, more success.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 30px;\">\u00a377.00<\/span><br \/>\nGBP per agent per month*<br \/>\n(billed annually)<\/p>\n<p style=\"text-align: center;\">Minutes sold separately.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-secondary\" href=\"#compareplans\" target=\"\" style=\"width:auto;\" rel=\"\" >Compare plans<\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533156059095{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-bottom: 20px !important;border-left-color: #d3d3d4 !important;border-left-style: solid !important;border-right-color: #d3d3d4 !important;border-right-style: solid !important;border-top-color: #d3d3d4 !important;border-top-style: solid !important;border-bottom-color: #d3d3d4 !important;border-bottom-style: solid !important;}&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">PureCloud 3<\/h4>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Unlimited channel surfing.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 30px;\">\u00a398.00<\/span><br \/>\nGBP per agent per month*<br \/>\n(billed annually)<\/p>\n<p style=\"text-align: center;\">Minutes sold separately.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-secondary\" href=\"#compareplans\" target=\"\" style=\"width:auto;\" rel=\"\" >Compare plans<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1541021730345{background-color: #f7f7f7 !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">See PureCloud pricing for your region<\/h3>\n<p>[\/vc_column_text][vc_row_inner gap=&#8221;20&#8243; el_class=&#8221;button-width&#8221;][vc_column_inner]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/platform\/purecloud\/purecloud-pricing\/purecloud-pricing-euro\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Euro Pricing<\/a><\/div>[\/vc_column_inner][\/vc_row_inner]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-primary\" href=\"\/en-sg\/platform\/purecloud\/purecloud-pricing\" target=\"\" style=\"width:auto;\" rel=\"\" >Australia & New Zealand<\/a><\/div><div class=\"btn-container justify-content-center \"><a class=\"btn small btn-primary\" href=\"\/en-sg\/purecloud-pricing\" target=\"\" style=\"width:auto;\" rel=\"\" >Asia<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">With different platform packages, you can choose the best option for your company.<\/h3>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; gap=&#8221;20&#8243; css=&#8221;.vc_custom_1532379549834{border-radius: 2px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1533156153102{border: 1px solid #d3d3d4 !important;}&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">PureCloud Communicate pricing<\/h4>\n<p style=\"text-align: center;\">Your phone has big dreams.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 30px;\">\u00a37.00<\/span><br \/>\nGBP per agent per month*<br \/>\n(billed annually)<\/p>\n<p style=\"text-align: center;\">Minutes sold separately.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;section_white&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1533156314430{background-color: #5d3d5d !important;}&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">Flexible voice options<\/h4>\n<p style=\"text-align: center;\">Take business communications entirely to the cloud with<br \/>\npay per minute PureCloud Voice services.<\/p>\n<p style=\"text-align: center;\">Or, keep your existing carrier contract and<br \/>\nmanage your own voice cost.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Get up to speed quickly<\/h3>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"text-align:center;\"><\/div>[vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">You\u2019ve got the power<\/h4>\n<p style=\"text-align: center;\">Self-start helps you get up and running on your own. You get access to the PureCloud Resource Centre, online training modules and web-based enablement events.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"text-align:center;\"><\/div>[vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">A helping hand<\/h4>\n<p style=\"text-align: center;\">Work hand-in-hand with the Genesys success team to set up your communication platform at lightning speed. You\u2019ll get all the tools you need to reach your business goals.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"text-align:center;\"><\/div>[vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">Full service setup<\/h4>\n<p style=\"text-align: center;\">Premier Success Services gives you the white glove treatment you deserve. Choose from three levels of subscription service plans for Professional Services support, depending on your needs.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=&#8221;compareplans&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"text-center\" style=\"text-align: center;\">Compare plans<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;1&#8243; c_icon=&#8221;triangle&#8221; c_position=&#8221;right&#8221; active_section=&#8221;0&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1533165867902{padding-right: 50px !important;padding-left: 50px !important;}&#8221; el_class=&#8221;accord&#8221;][vc_tta_section title=&#8221;ACD&#8221; tab_id=&#8221;1532381367029-4eeb5651-d477&#8243;][vc_table allow_html=&#8221;1&#8243;][align-left]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666]ACD%20Voicemail%20Routing,[align-center;c#666]%20,[align-center;c#666]%E2%9C%93,[align-center;c#666]%E2%9C%93|[align-left;bg#ffffff;c#666]Bullseye%20Routing,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93|[align-left;c#666]Callback%20Objects%20(IVR%20%26%20Web),[align-center;c#666]%20,[align-center;c#666]%E2%9C%93,[align-center;c#666]%E2%9C%93|[align-left;bg#ffffff;c#666]Customer%20Journey,[align-center;bg#ffffff;c#666]%20,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93|[align-left;bg#ffffff;c#666]Email,[align-center;bg#ffffff;c#666]%20,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93|[align-left;bg#ffffff;c#666]External%20Contacts,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93|[align-left;bg#ffffff;c#666]In-Queue%20Audio%20Configuration,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93|[align-left;bg#ffffff;c#666]In-Queue%20Call%20Flows,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93|[align-left;bg#ffffff;c#666]Priority%20FIFO%20Routing,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93,[align-center;bg#ffffff;c#666]%E2%9C%93|[align-left]Response%20Management,[align-center]%20,[align-center]%E2%9C%93,[align-center]%E2%9C%93|[align-left]SMS%20Inbound,[align-center]%20,[align-center]%20,[align-center]%E2%9C%93|[align-left]Skills-based%20Routing,[align-center]%E2%9C%93,[align-center]%E2%9C%93,[align-center]%E2%9C%93|[align-left]Social%20Media%20(Twitter),[align-center]%20,[align-center]%20,[align-center]%E2%9C%93|[align-left]Voice,[align-center]%E2%9C%93,[align-center]%E2%9C%93,[align-center]%E2%9C%93|[align-left]Voice%20Co-browse,[align-center]%20,[align-center]%20,[align-center]%E2%9C%93|[align-left]Voice%20Screen%20Share,[align-center]%20,[align-center]%20,[align-center]%E2%9C%93|[align-left]Web%20Chat,[align-center]%20,[align-center]%E2%9C%93,[align-center]%E2%9C%93|[align-left]Web%20Chat%20Co-browse,[align-center]%20,[align-center]%20,[align-center]%E2%9C%93|[align-left]Web%20Chat%20Screen%20Share,[align-center]%20,[align-center]%20,[align-center]%E2%9C%93|[align-left]Wrap-up%20Codes,[align-center]%E2%9C%93,[align-center]%E2%9C%93,[align-center]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Speech-enabled IVR&#8221; tab_id=&#8221;1532381367081-f6b53192-af0e&#8221;][vc_table][align-left;c#666666]%20,[align-center;c#666666;b]PureCloud%201,[align-center;c#666666;b]PureCloud%202,[align-center;c#666666;b]PureCloud%203|[align-left;c#666666]ASR-Supported%20Languages,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Audio%20Debug%20a%20Call%20Flow,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Dependency%20Tracking,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Drag%20%26%20Drop%20Auto-Attendant,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Email%20Flows,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Graphical%20Task%20Editor,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Inbound%20Call%20Flows,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Integrated%20Prompt%20Management,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Integrated%20Speech%20Enablement,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Native%20Versioning,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Outbound%20Call%20Flows,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Printing%20a%20Call%20Flow,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Real-time%20Error%20Tracking,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Robust%20Expression%20Editing,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Secure%20IVR,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]TTS-Supported%20Languages,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Outbound dialing&#8221; tab_id=&#8221;1532382093366-9a6b2bb8-f8a3&#8243;][vc_table][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Adv.%20Record%20Processing%20Rules,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Agentless%2FAuto%20Messaging,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Answering%20Machine%20Detection,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Contact%20List%20Management,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Contact%20List%20Rest%20API,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Data%20Export,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Inbound%2FOutbound%20Blending,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Outbound%20Reports,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Power%20Dialing,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Predictive%20Dialing,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Preview%20Dialing,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Priority%20Preview%20Dialing,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Progressive%20Dialing,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Scheduled%20Callbacks,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Wrap-up%20Codes,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Outbound campaigns&#8221; tab_id=&#8221;1532382383177-bcb0c8cc-1bf6&#8243;][vc_table][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Abandon%20Rate%20Configuration,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Caller%20ID%20Control,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Campaign%20Sequences,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Filtering%20for%20Call%20Lists,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Multi-level%20Caller%20ID%20Settings,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Progress%20View,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Outlook-style%20Schedule%20View,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Callable%20Times,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Dynamic%20Do%20Not%20Call%20Lists,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Multiple%20DNC%20Lists%20Per%20Campaign,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Online%20DNC.com%20Integration,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Pacing%20Control%20and%20Overrides,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Time%20Zone%20Mapping,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Time%20Zone%20Support,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Graphical scripting&#8221; tab_id=&#8221;1532382389882-1698c1e0-9d83&#8243;][vc_table allow_html=&#8221;1&#8243;][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Ability%20to%20Customize%20Script,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Chat,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Complex%20Variable%20Types,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Default%20Script,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Email,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Import%2FExport%20Scripts,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Inbound%20Call%20Support,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Outbound%20Call%20Support,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Pre-packaged%20Validations,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Script%20Errors%20Panel,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]SMS,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Templates,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]URL%20Screen%20Pop,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Version%20Control,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Voice,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Workforce management&#8221; tab_id=&#8221;1532382495377-811d661b-5704&#8243;][vc_table allow_html=&#8221;1&#8243;][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Historic%20Schedule%20Adherence,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Intraday%20Monitoring,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Load-based%20Schedule%20Generation,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Manual%20Schedule%20Creation,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Real-time%20Schedule%20Adherence,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Short-term%20Forecasting,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Time%20Off%20Requests,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Verint%20Integration,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Recordings&#8221; tab_id=&#8221;1532382512128-c440d200-d136&#8243;][vc_table][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]100%25%20Email%20Recording,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]100%25%20Encryption,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]100%25%20Voice%20Recording,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]100%25%20Web%20Chat%20Recording,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Callback,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Dual-channel%20Call%20Recording,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Evaluation%20Audit%20Trail,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Flexible%20Search%20with%20Facets,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Long-term%20Cloud%20Storage,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Permission-based%20Playback,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Policy-based%20Retention,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Recording%20Audit%20Trail,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Screen%20Recordings,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Secure%20Pause,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Single-channel%20Call%20Recording,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]SMS,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Quality evaluations&#8221; tab_id=&#8221;1532382513818-44504fe2-11c5&#8243;][vc_table][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Recordings%20%26%20Evaluation%20Scores,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Calibration%20Process,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Evaluation%20Assignment,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Evaluation%20Form%20Designer,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Evaluation%20Workflows,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Faceted%20Evaluation%20Search,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Multiple%20Question%20Types,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Speech analytics&#8221; tab_id=&#8221;1532382519693-2a98966b-b209&#8243;][vc_table allow_html=&#8221;1&#8243;][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Speech-to-Text%20Transcription,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[i;10px;align-left;c#666666]*via%20third-party%20integration,[align-center;c#666666],[align-center;c#666666],[align-center;c#666666][\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Supervisory actions&#8221; tab_id=&#8221;1532382679125-a6a2c697-ddf5&#8243;][vc_table allow_html=&#8221;1&#8243;][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Agent%20Activation,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Assistance,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Listen%20(Monitoring),[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Reporting and analytics&#8221; tab_id=&#8221;1532382680617-005ffb86-42fa&#8221;][vc_table][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Flexible%20API%20Access,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Contact%20Center%20Dashboard,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Interactions%20Details%20Views,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Queues%20Activity%20Real-time%20Views,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Performance%20Views,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Agent%20Availability%20Report,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Interaction%20Details%20Report,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Queue%20Metrics%20Report,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Scheduled%20Reports,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Wrap-up%20Codes%20Report,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Performance%20iPad%20App,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;PureCloud for Altocloud&#8221; tab_id=&#8221;1532382682360-f0a975ed-212g&#8221;][vc_table allow_html=&#8221;1&#8243;][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Digital%20Customer%20Journey%20Analytics,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Visitor%20Segmentation,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Predictive%20Outcomes,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Predictive%20Engagement-%20Chat,[align-center;c#666666],[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[10px;i;align-left;c#666666]*%2480%20USD%20add%20on%20per%20agent%0A%20%20%2425%2F10%2C000%20visits,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%20[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Data integrations&#8221; tab_id=&#8221;1532382681481-6adf322d-3e1c&#8221;][vc_table][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Microsoft%20Dynamics,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Salesforce,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]REST%20API%20Access,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Zendesk,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;PureCloud for Salesforce client integration&#8221; tab_id=&#8221;1560551175050-b898c8eb-038a&#8221;][vc_table allow_html=&#8221;1&#8243;][align-left;c#666666]%20,[align-center;c#666666]PureCloud%201,[align-center;c#666666]PureCloud%202,[align-center;c#666666]PureCloud%203|[align-left;c#666666]Call%20Logging,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Click-to-Dial,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Embedded%20PureCloud%20UI,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[align-left;c#666666]Screen%20Pops,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[10px;i;align-left;c#666666]*%2415%20USD%20add-on%20per%20agent,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%20[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;PureCloud for Zendesk client integration&#8221; tab_id=&#8221;1532383361732-3ee38a99-568d&#8221;][vc_table allow_html=&#8221;1&#8243;][c#666666]%20,[c#666666;align-center]PureCloud%201,[c#666666;align-center]PureCloud%202,[c#666666;align-center]PureCloud%203|[c#666666]Embedded%20PureCloud%20UI,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]Screen%20Pops,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;PureCloud for Chrome client integration&#8221; tab_id=&#8221;1532383413962-3e3acb01-1182&#8243;][vc_table allow_html=&#8221;1&#8243;][c#666666]%20,[c#666666;align-center]PureCloud%201,[c#666666;align-center]PureCloud%202,[c#666666;align-center]PureCloud%203|[c#666666]Click-to-Dial,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]Make%20Call%20from%20Context%20Menu,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]Embedded%20PureCloud%20UI,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]Screen%20Pops,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;User profile integrations&#8221; tab_id=&#8221;1532383442140-1928852a-158d&#8221;][vc_table][c#666666]%20,[c#666666;align-center]PureCloud%201,[c#666666;align-center]PureCloud%202,[c#666666;align-center]PureCloud%203|[c#666666]Active%20Directory,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]Microsoft%20Exchange,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]REST%20API%20Access,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]SharePoint,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]SQL%20Database,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]Workday,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Skype for Business integration&#8221; tab_id=&#8221;1532383481048-bb632c0c-12f4&#8243;][vc_table allow_html=&#8221;1&#8243;][c#666666]%20,[c#666666;align-center]PureCloud%201,[c#666666;align-center]PureCloud%202,[c#666666;align-center]PureCloud%203|[c#666666]Chat%20Integration,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[10px;i;c#666666]*5%20USD%20add-on%20per%20user,[align-center;c#666666]%20,[align-center;c#666666]%20,[align-center;c#666666]%20[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Security and compliance&#8221; tab_id=&#8221;1532383512210-f4785519-6dc3&#8243;][vc_table allow_html=&#8221;1&#8243;][c#666666]%20,[c#666666]PureCloud%201,[c#666666]PureCloud%202,[c#666666]PureCloud%203|GDPR,[align-center]%E2%9C%93,[align-center]%E2%9C%93,[align-center]%E2%9C%93|[c#666666]HIPAA%20Compliance,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]PCI%20DSS%20-%20Secure%20IVR,[align-center;c#666666]%20,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93|[c#666666]PCI%20DSS%20-%20Secure%20Pause,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93,[align-center;c#666666]%E2%9C%93[\/vc_table][\/vc_tta_section][vc_tta_section title=&#8221;Collaboration and communication&#8221; tab_id=&#8221;1532383551472-b5786ca2-656b&#8221;][vc_table allow_html=&#8221;1&#8243;]%20,[c#ff4f1f;align-center]Collaborate,[c#ff4f1f;align-center]Communicate|Audio%20Conferencing,[align-center]%20,[align-center]%E2%9C%93|Call%20Recording,[align-center]%20,[align-center]%E2%9C%93|Chat,[align-center]%E2%9C%93,[align-center]%E2%9C%93|Cloud%20IP%20PBX,[align-center]%20,[align-center]%E2%9C%93|Desktop%20Sharing,[align-center]%E2%9C%93,[align-center]%E2%9C%93|Directory,[align-center]%E2%9C%93,[align-center]%E2%9C%93|File%20Sharing,[align-center]%E2%9C%93,[align-center]%E2%9C%93|Group%20Ring%2C%20Hunt%20Groups,[align-center]%20,[align-center]%E2%9C%93|Inbound%20%26%20Outbound%20Faxing,[align-center]%20,[align-center]%E2%9C%93|Native%20mobile%20application,[align-center]%E2%9C%93,[align-center]%E2%9C%93|Unified%20Inbox,[align-center]%20,[align-center]%E2%9C%93|Video%20Calling%20-%20peer-to-peer,[align-center]%E2%9C%93,[align-center]%E2%9C%93|Video%20Calling%20-%20multi-user,[align-center]%20,[align-center]%E2%9C%93|Voicemail,[align-center]%20,[align-center]%E2%9C%93|WebRTC%20Softphone,[align-center]%20,[align-center]%E2%9C%93[\/vc_table][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1533058627991{background-image: url(https:\/\/www.genesys.com\/media\/92ef47c9-socx-bg.jpg?id=83196) !important;}&#8221; el_class=&#8221;section_text_color_white&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Make an impact<\/h3>\n<p style=\"text-align: center;\">Call centres have achieved 571% ROI with the Genesys PureCloud CX solution<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-secondary\" href=\"https:\/\/www.genesys.com\/uk\/purecloud\/tei-of-purecloud\" target=\"\" style=\"width:auto;\" rel=\"\" >Show me how<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Explore the Genesys platform\u2026<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: right;\">*Requires annual contract. Monthly pricing available.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1532973475285{background-image: url(https:\/\/www.genesys.com\/media\/e2840feb-purecloud-v1.png?id=83898) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text] PureCloud pricing Reap the benefits of an all-in-one platform [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] The best PureCloud\u2122 contact centre platform for your business [\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; gap=&#8221;20&#8243; css=&#8221;.vc_custom_1532379549834{border-radius: 2px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1533155828580{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-bottom: 20px !important;border-left-color: #d3d3d4 !important;border-left-style: solid !important;border-right-color: #d3d3d4 !important;border-right-style: solid !important;border-top-color: #d3d3d4 [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":94601,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-94616","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/94616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=94616"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/94616\/revisions"}],"predecessor-version":[{"id":178667,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/94616\/revisions\/178667"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/94601"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=94616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}