{"id":598080,"date":"2025-08-11T15:01:03","date_gmt":"2025-08-11T22:01:03","guid":{"rendered":"https:\/\/www.genesys.com\/ai-contact-center"},"modified":"2025-10-10T05:53:03","modified_gmt":"2025-10-10T12:53:03","slug":"ai-contact-center","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/ai-contact-center","title":{"rendered":"AI Contact Centre"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>AI contact centre solutions: Benefits and how they work<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;588041&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;]<\/p>\n<ul class=\"nav-list nav-list-0\" data-group=\"0\">\n<li><a class=\"nav-item nav-main\" href=\"#main-0\">Introduction<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-1\" data-group=\"1\">\n<li><a class=\"nav-item nav-main\" href=\"#main-1\">Basics<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-2\" data-group=\"2\">\n<li><a class=\"nav-item nav-main\" href=\"#main-2\">Exploring<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-3\" data-group=\"3\">\n<li><a class=\"nav-item nav-main\" href=\"#main-3\">Implementing<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-4\" data-group=\"4\">\n<li><a class=\"nav-item nav-main\" href=\"#main-4\">Optimising<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-5\" data-group=\"5\">\n<li><a class=\"nav-item nav-main\" href=\"#main-5\">Conclusion<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-6\" data-group=\"6\">\n<li><a class=\"nav-item nav-main\" href=\"#main-6\">Frequently asked questions<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Introduction<\/p>\n<h2>Introduction<\/h2>\n<p>Artificial intelligence (AI) is a powerful tool for many industries, and the contact centre is no exception. As AI becomes more ubiquitous and more critical, it\u2019s a requirement that contact centre managers and employees know what it is and how to use it. Let\u2019s explore how AI can enhance the contact centre through automation, automated personalisation and predictive support to improve efficiency and the customer experience alike.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-1&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Basics<\/p>\n<h2>Understanding AI in contact centres<\/h2>\n<p>Before examining the details, it\u2019s important to understand what artificial intelligence in customer service looks like. Let\u2019s examine what an AI contact centre is, and how it differs from a traditional contact centre \u2014 as well as some of the key technologies that power the AI contact centre.<\/p>\n<h3>What is an AI contact centre?<\/h3>\n<p>An AI contact centre uses artificial intelligence to improve how businesses handle customer service. It uses AI tools like chatbots, voice assistants and machine learning to help answer questions, route calls and solve problems faster. These tools can work 24\/7, and they reduce wait times and provide consistent service.<\/p>\n<p>AI can also analyse customer conversations to spot trends and suggest better ways to help. For customer service leaders, this means more efficient teams, happier customers and lower costs. By blending human support with smart AI-powered support, businesses can grow while still offering personal, high-quality service.<\/p>\n<h3>Key technologies powering AI contact centres<\/h3>\n<p>Artificial intelligence is not a monolith \u2014 it comprises a number of different AI technologies that provide different abilities and serve different purposes.<\/p>\n<h4>Natural language processing (NLP)<\/h4>\n<p>Natural language processing (NLP) is a type of artificial intelligence that helps computers understand and respond to human language. In a contact centre, NLP powers tools like chatbots, voice assistants and sentiment analysis. It allows these tools to read, listen to and make sense of what customers are saying or typing \u2014 just like a human would.<\/p>\n<p>For example, NLP can help a Chatbot understand a customer\u2019s question and give the right answer. It can help route a call to the right Agent based on what the customer says. It can also detect emotions, like if someone is upset, so agents can step in quickly.<\/p>\n<p>NLP means faster support, smarter automation and better insights into what customers need. All of this helps your team deliver more efficient, personalised service. NLP is a component of <a href=\"https:\/\/www.genesys.com\/blog\/post\/conversational-intelligence-and-the-next-gen-contact-center\">Conversational AI<\/a>.<\/p>\n<h4>Machine learning and deep learning<\/h4>\n<p>Machine learning uses data to help systems learn patterns, like which questions come up most often or which answers solve problems fastest. Deep learning is a more advanced form that mimics how the human brain works. It\u2019s especially good at understanding complex things like speech, text and emotions.<\/p>\n<p>In a Contact centre, these tools power smart Chatbots, voice recognition, predictive tools and more. They can help predict why a customer is calling, suggest the best response to an Agent or even flag issues before they become big problems. Over time, they learn from past interactions to grow and improve.<\/p>\n<p>This means faster resolutions, better Agent support and happier customers, all while reducing costs and improving efficiency. Machine learning is also a component of Conversational AI.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fen-gb%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">64%<\/p>\n<p>of consumers believe that AI will improve the quality and speed of customer service over the next two to three years<\/p>\n<p>&#8211; \u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Speech and sentiment analysis<\/h4>\n<p>Speech and sentiment analysis are AI tools that help contact centres better understand customer conversations. Speech analysis turns spoken words into text so systems can process them. Sentiment analysis examines the tone, words and emotion in a customer\u2019s voice or message to determine how they feel.<\/p>\n<p>Together, these tools help agents respond more quickly and with empathy. They also give leaders insights into customer moods, call quality and Agent performance. This leads to better service, faster problem-solving and more satisfied customers. These are all key for growing a strong, customer-focused business.<\/p>\n<h4>Intelligent routing systems<\/h4>\n<p>Intelligent routing systems use AI to match customers with the best available agent or resource in a contact centre. These systems look at things like customer needs, past interactions, agent skills and even customer mood. They then route the interaction to the agent most likely to solve the issue quickly and effectively.<\/p>\n<p>This helps reduce wait times, improve first-contact resolution and boost customer satisfaction. Intelligent routing leads to better use of staff, faster support and a smoother experience for customers and agents.<\/p>\n<h4>Agentic AI<\/h4>\n<p>Agentic AI can make autonomous decisions and take frequent actions with minimal to no human intervention. It learns from every interaction, continuously optimising outcomes and self-adjusting its strategies by interpreting data and context as it works.<\/p>\n<p>Real agentic AI operates with freedom, solving dynamic, non-deterministic problems and executing without relying on rigid, predefined paths. The ability to operate independently in this way can enhance responsiveness, reduce human error and improve customer experiences by delivering the right actions at the right time.<\/p>\n<h3>Differences between traditional and AI-powered contact centres<\/h3>\n<p>Traditional contact centres rely primarily on human agents to handle calls, emails and chats. They often use basic tools and follow fixed scripts. <a href=\"https:\/\/www.genesys.com\/en-gb?post_type=blog&#038;p=488127\">AI-powered contact centres<\/a> use smart technologies like chatbots, voice recognition and machine learning to automate and improve service. These systems can handle common questions, understand customer emotions and route issues to the right agent.<\/p>\n<p>AI also gives leaders real-time insights into performance and customer trends. Traditional centres can be slower and more costly. AI-powered ones offer faster responses, better personalisation and improved efficiency. All of this helps businesses grow while keeping customers happy.<\/p>\n<h3>Common misconceptions about AI in customer service<\/h3>\n<p>Some think AI in customer service means replacing human agents. In fact, this can be a concern among agents when AI is implemented \u2014 but it\u2019s not true. AI is meant to support customer service teams, not take over their jobs.<\/p>\n<p>Some also believe AI can&#8217;t provide a personal touch. Yet modern tools can understand tone, language and emotion to offer more tailored help. Others worry AI is too complex or expensive, but many solutions are easy to use and cost-effective. A common myth is that customers dislike AI, but many enjoy faster answers and 24\/7 support.<\/p>\n<p>The truth is, when used correctly, AI helps agents work more intelligently and creates better experiences for everyone.<\/p>\n<h2>Core benefits of AI contact centre solutions<\/h2>\n<p>There are a number of reasons to use AI in a contact centre environment, a number of benefits that AI provides that you can\u2019t get from other solutions. These benefits make AI a critical part of any modern contact centre going forward.<\/p>\n<h3>Increased efficiency and cost reduction<\/h3>\n<p>AI automates routine tasks like answering common questions, routing calls and updating records. Chatbots and virtual agents can handle many customer needs 24\/7, freeing up human agents to focus on more complex issues. AI also helps agents work faster by suggesting answers, analysing customer tone and predicting next steps.<\/p>\n<p>This leads to shorter call times, fewer repeat contacts and better use of staff. By reducing the need for large teams and reducing handle time, AI helps cut costs while improving service quality. This makes the contact centre more productive and cost-effective.<\/p>\n<h3>Enhanced accuracy and consistency in customer interactions<\/h3>\n<p>AI uses data and rules to deliver reliable responses every time. Chatbots and virtual assistants follow set guidelines, so they don\u2019t make errors or forget details like a human might. AI tools can also suggest accurate answers to agents in real time, helping them stay on track and avoid mistakes.<\/p>\n<p>Sentiment analysis helps agents respond in the right tone. Plus, AI learns from past interactions, so it keeps improving. This consistency builds trust, ensures customers get the right help quickly and supports a smoother, more professional service experience across every channel.<\/p>\n<h3>Reduced agent burnout through intelligent assistance<\/h3>\n<p>AI reduces agent burnout by taking care of repetitive and stressful tasks, allowing agents to focus on more meaningful work. Intelligent assistance tools, like real-time suggestions, call summaries and knowledge prompts, help agents respond faster and with more confidence. AI can also detect when a customer is frustrated and alert a supervisor or offer support tips.<\/p>\n<p>By handling simple questions through chatbots, AI lowers the number of routine calls agents must handle. This leads to shorter shifts, fewer mistakes and less stress. With AI support, agents feel more in control, stay motivated and deliver better customer service.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fen-gb%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">47%<\/p>\n<p>of CX leaders say improving employee experience with new technology or by connecting existing technology is their employer\u2019s biggest strategic CX priority for the next one to two years<\/p>\n<p>&#8211; \u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Improved first-contact resolution (FCR)<\/h3>\n<p>Smart chatbots and virtual assistants can quickly solve common issues without needing to transfer to a human. If an agent is needed, AI tools like intelligent routing send the customer to the best person for the job.<\/p>\n<p>AI can also suggest helpful responses or next steps to agents during a conversation. It uses past data to understand the issue and guide the interaction. This reduces repeat calls, saves time and keeps customers happy, making your contact centre more efficient and effective.<\/p>\n<h3>24\/7 availability and scalability<\/h3>\n<p>Chatbots and virtual agents can handle customer questions anytime, even outside business hours. These tools don\u2019t need breaks or sleep, so customers can get help instantly, day or night.<\/p>\n<p>AI also makes it easier to scale during busy times. Instead of hiring temporary staff, you can use AI to manage more conversants at once. This is especially helpful during holidays, product launches or service issues.<\/p>\n<p>With AI, you can support more customers at any time without sacrificing quality. This makes your service more reliable, flexible and cost-effective.<\/p>\n<h3>Revenue impact<\/h3>\n<p>One way in particular that AI can help a business drive revenue from new and existing customers alike is by presenting opportunities to purchase that otherwise may be hard to find or that the customer might not know about. This can include both assisting in finding a specific product or service that a customer is looking for, or up-selling based on a purchase or purchase history.<\/p>\n<p>For instance, if a customer of an airline is searching for information about baggage allowance, a chatbot or virtual agent can automatically provide that information, along with a prompt to purchase checked luggage if the customer\u2019s bags exceed the maximum allowed carry-on size.[\/vc_column_text][vc_row_inner el_id=&#8221;main-2&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Exploring<\/p>\n<h2>AI-driven personalisation for superior customer service<\/h2>\n<p>Today\u2019s customer expects a personalised customer service experience. AI is one of the tools that can help contact centres to deliver it.<\/p>\n<h3>Hyper-personalised interactions through data analysis<\/h3>\n<p>AI uses data to understand each customer\u2019s needs, preferences and history. It can quickly analyse past purchases, support tickets and even tone of voice to tailor responses in real time. AI can suggest solutions based on what\u2019s worked before or recommend products they likely need.<\/p>\n<p>It can also adjust how it communicates, offering a friendly tone or fast answers based on the customer\u2019s style. This personal touch makes customers feel seen and understood, improving satisfaction and loyalty while helping agents deliver more relevant and helpful service.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fen-gb%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">33%<\/p>\n<p>of CX budgets are expected to go to AI-powered technologies<\/p>\n<p>&#8211; \u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Real-time customer journey mapping<\/h3>\n<p>AI tracks and analyses each step a customer takes across channels, like calls, chats, emails and website visits. It pieces together these actions to create a full picture of the <a href=\"https:\/\/www.genesys.com\/blog\/post\/the-customers-journey-through-an-ai-powered-contact-center\">customer journey<\/a> as it happens. This helps agents understand where the customer is in their journey and what they need next.<\/p>\n<p>AI can also spot pain points or patterns, like repeated issues, and suggest solutions on the spot. This means faster support, fewer handoffs and more personalised service. These benefits lead to smoother journeys, higher satisfaction and better business results.<\/p>\n<h3>Dynamic script recommendations and sentiment-adaptive conversations<\/h3>\n<p>AI analyses the conversation in real time and suggests responses based on what the customer says. It looks at keywords, intent and past data to guide the agent with helpful prompts.<\/p>\n<p>At the same time, AI uses sentiment analysis to detect the customer\u2019s mood and adjusts the script tone to match. For example, it may suggest a calmer, more empathetic reply if the customer is upset. This helps agents respond naturally and effectively, improving service and boosting customer satisfaction in every interaction.<\/p>\n<h3>Feedback loop learning for ongoing experience optimisation<\/h3>\n<p>The system keeps learning from every customer interaction to get better over time. AI looks at things like customer feedback, call results and agent actions to find what works and what doesn\u2019t. It then updates its models to improve future responses, routing and recommendations.<\/p>\n<p>If a certain response solves problems faster, AI will suggest it more often. This ongoing learning helps the system adapt to new trends and customer needs. It means smarter tools, better performance and a contact centre that keeps improving automatically and continuously.<\/p>\n<h2>Automating customer service with AI tools<\/h2>\n<p>One of the key capabilities of <a href=\"https:\/\/www.genesys.com\/en-gb\/definitions\/contact-centre-artificial-intelligence\">AI in the contact centre<\/a> is automating tasks that would typically require human attention. These AI tools simplify the day-to-day work of human agents, and build in new efficiencies to customer service teams as a whole.<\/p>\n<h3>Virtual agents and intelligent chatbots<\/h3>\n<p>Virtual agents and intelligent chatbots handle common questions and tasks quickly, without needing a human agent. They can answer FAQs, reset passwords, check order status and more, 24\/7.<\/p>\n<p>These tools use AI to understand what customers are asking and give helpful, accurate replies. If the issue is complex, they smoothly hand it off to a live Agent with all the needed details. This saves time, reduces wait times and lets human agents focus on tougher problems. <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/chatbots\">Chatbots and virtual agents<\/a> boost efficiency, cut costs and improve the overall customer experience.<\/p>\n<h3>Automated ticketing and workflow management<\/h3>\n<p>Automated ticketing and workflow management use AI to organise and speed up customer support tasks. When a customer reaches out, AI can create a support ticket automatically, tag it based on the issue and route it to the right team or Agent. It can also set priorities, track progress and send updates to customers.<\/p>\n<p>Workflow tools help manage steps like follow-ups, approvals or case closures without manual work. This reduces delays, avoids errors and keeps everything moving smoothly. <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/ai-and-automation\">Automation<\/a> means faster resolution times, better team productivity and a more organised, efficient contact centre operation.<\/p>\n<h3>Intelligent knowledge base and self-service portals<\/h3>\n<p>An intelligent knowledge base is a smart library of helpful articles, FAQs and guides that both customers and customer service agents can use to find answers quickly. A self-service portal gives customers direct access to this knowledge so they can solve problems on their own anytime.<\/p>\n<p>AI makes these tools smarter by organising content, suggesting the best answers and updating information based on new issues. It can also track what users search for and improve results over time. For contact centres, AI-powered knowledge and self-service tools reduce call volume, speed up support and empower both customers and Agents with fast, accurate information.<\/p>\n<h3>Task automation for repetitive Agent functions<\/h3>\n<p>AI handles repetitive Agent functions like data entry, call summaries, ticket creation and follow-up messages. Instead of doing these tasks manually, Agents can rely on AI to complete them quickly and accurately in the background.<\/p>\n<p>AI can also auto-fill forms, log interaction details and update customer records in real time. This saves Agents time, reduces errors and helps them focus more on solving customer problems. Task automation means faster service, lower costs and happier Agents, leading to a more productive and efficient contact centre overall.[\/vc_column_text][vc_row_inner el_id=&#8221;main-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Implementing<\/p>\n<h2>Proactive and predictive support via AI<\/h2>\n<p>AI does not have to be Prompted to act \u2014 it can help Customer service teams get ahead of potential issues as well as predicting future needs. This makes agents&#8217; jobs easier and improves customers&#8217; experiences at the same time.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Predictive analytics for customer needs<\/h3>\n<p>AI provides predictive analytics by analysing past customer data to forecast future needs or actions. In a contact centre, this means AI can spot patterns, like when a customer might call again, cancel a service or need help with a product. It can also alert agents to up-sell opportunities or possible complaints before they happen.<\/p>\n<p>By using data from past interactions, purchases and behaviour, AI helps teams act early and offer the right support at the right time. Predictive analytics leads to faster resolutions, stronger customer relationships and a more proactive, personalised support strategy.<\/p>\n<h3>Proactive outreach and issue resolution<\/h3>\n<p>AI helps with proactive outreach and issue resolution by identifying problems before customers even report them. It analyses data like system errors, customer behaviour or past support trends to spot early warning signs. AI can then send alerts, updates or solutions to customers automatically \u2014 like a message about a delayed order or a fix for a known issue.<\/p>\n<p>It can also remind customers of renewals, payments or support options. This reduces surprise complaints and shows customers you care. Proactive AI means fewer incoming issues, faster resolutions and a more trusted, customer-first customer service experience.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fen-gb%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">67%<\/p>\n<p>of CX leaders believe that all proactive service outreach will use AI within three years<\/p>\n<p>&#8211; \u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Real-time escalation management and intervention<\/h3>\n<p>AI helps with real-time escalation management by monitoring customer conversants as they happen. It uses sentiment analysis and keywords to detect when a customer is angry, frustrated or needs urgent help. When it spots these signs, AI can alert a supervisor, suggest next steps to the Agent or quickly route the issue to a higher-level support team. This allows teams to intervene before a situation deteriorates.<\/p>\n<p>AI can also track patterns to prevent future escalations. This means faster responses to critical issues, better customer recovery and stronger overall service quality.<\/p>\n<h3>AI-driven service level monitoring and optimisation<\/h3>\n<p>AI-driven service level monitoring and optimisation means using artificial intelligence to track and improve how well a contact centre meets its goals, like response time, wait time and resolution rates. AI observes performance in real time and compares it to service targets. If a goal is at risk \u2014 such as rising hold times \u2014 AI can alert managers or adjust staffing, routing or chatbot support to rectify it swiftly.<\/p>\n<p>Over time, AI also identifies patterns and suggests ways to improve. This means staying on top of performance, avoiding service drops and keeping customers happy with faster, more consistent support.<\/p>\n<h2>AI for agent enablement and workforce optimisation<\/h2>\n<p>Artificial intelligence can also help make back-office work easier for agents and supervisors alike \u2014 from AI-powered <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/agent-copilot\">agent assist<\/a> to <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/quality-assurance-and-monitoring\">quality assurance<\/a> to <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/workforce-scheduling-forecasting\">scheduling<\/a> and more.<\/p>\n<h3>Real-time agent assist and coaching<\/h3>\n<p>AI listens to calls or reads chats and gives instant tips \u2014 like suggesting answers, reminding agents of policies or spotting up-sell chances. It can also flag when a customer seems upset and recommend a calm, helpful response.<\/p>\n<p>After the interaction, AI offers coaching feedback to help agents improve. This support boosts Agent confidence, reduces mistakes and shortens training time. This means better agent performance, faster resolutions and higher customer satisfaction, all while building a stronger, more skilled support team.<\/p>\n<h3>AI-powered quality assurance and performance analytics<\/h3>\n<p>Artificial intelligence listens to calls, reads chats and checks emails to spot errors, tone and rule compliance. It looks for things like clear communication, empathy and proper issue handling. AI can analyse 100% of interactions \u2014 not just random samples \u2014 giving leaders a full view of agent performance.<\/p>\n<p>It also tracks trends, like common problems or top-performing agents, and shares insights to improve training and service. This means more accurate quality checks, faster feedback and smarter decisions that boost both Agent and customer satisfaction.<\/p>\n<h3>Smart scheduling and forecasting with AI<\/h3>\n<p>Smart Scheduling and Forecasting with AI helps contact centres plan to have the right number of Agents at the right times. AI studies past data like call volume, busy hours, holidays and campaign impacts to predict future demand. It then creates schedules that match staffing to customer needs, reducing long wait times and overstaffing.<\/p>\n<p>AI can also adjust in real time if something changes, like a sudden spike in calls. This helps ensure service levels stay high without wasting resources. This means better team planning, lower labour costs and improved customer satisfaction through faster, more reliable support.<\/p>\n<h3>Automated post-call summaries and knowledge capture<\/h3>\n<p>AI provides automated post-call summaries by listening to customer interactions and quickly creating a short, accurate summary of what happened. It captures key details like the issue, steps taken and the outcome, saving agents time and reducing errors.<\/p>\n<p>It can also update customer records and suggest helpful knowledge articles based on the call. Over time, it collects this information to improve training and update the knowledge base. This helps agents and teams learn from past cases, meaning faster wrap-up times, better documentation and smarter insights that boost both agent efficiency and customer service quality.[\/vc_column_text][vc_row_inner el_id=&#8221;main-4&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Optimising<\/p>\n<h2>Implementation considerations and best practices<\/h2>\n<p>There are a number of factors that impact the success of a traditional contact centre as it transitions to AI, including integration with existing <a href=\"https:\/\/www.genesys.com\/en-gb\/contact-center-software\">contact centre software<\/a>, compliance and safety, and choosing the right partner.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Key factors for successful AI adoption<\/h3>\n<p>Successful AI adoption in a contact centre <a href=\"https:\/\/www.genesys.com\/blog\/post\/setting-realistic-expectations-with-contact-center-ai\">starts with clear goals<\/a>, like reducing wait times or improving agent performance. It\u2019s important to choose the right AI tools that match your needs and work well with your existing systems. <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/preparing-your-contact-center-workforce-for-the-ai-revolution\">Training agents to work with AI<\/a> and showing how it helps \u2014 not replaces \u2014 them builds trust. Start small, test results and improve over time.<\/p>\n<p>Strong data management ensures the AI learns correctly. Also, regular monitoring helps catch issues early and keeps performance on track. Combining the right technology, teamwork and strategy to deliver better, faster and more personalised customer support leads to the results you desire.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fen-gb%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">42%<\/p>\n<p>of CX leaders surveyed say using AI to improve the customer experience is a strategic priority<\/p>\n<p>&#8211; \u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Integrating AI with existing contact centre platforms<\/h3>\n<p>AI can be integrated with existing contact centre platforms through APIs and built-in connectors that allow systems to work together. Many modern platforms already support AI tools like chatbots, voice assistants and analytics.<\/p>\n<p>Integration allows AI to access customer data, call history and tickets, so it can give smart suggestions, automate tasks and improve service. Cloud-based AI solutions make setup faster and more flexible. IT teams or vendors can help ensure smooth connections and training for staff.<\/p>\n<h3>Compliance, security and ethical AI usage<\/h3>\n<p>Compliance, security and ethical AI usage in a contact centre start with using trusted AI tools that follow data protection laws like GDPR or HIPAA. All customer data should be encrypted and stored safely. It&#8217;s also important to set rules for what AI can access and how it\u2019s used. Regular audits help make sure systems stay secure and fair.<\/p>\n<p>Ethical use means being transparent \u2014 letting customers know when they\u2019re talking to AI \u2014 and avoiding bias in responses. This means choosing responsible AI vendors, training teams on privacy and building customer trust through safe, honest and fair AI-driven support.<\/p>\n<h3>Choosing the right AI solutions and partners<\/h3>\n<p>Contact centres should start by identifying their main goals, like faster service, lower costs or better customer experience. Look for AI tools that fit those needs and work well with your current systems.<\/p>\n<p>A good partner should offer proven results, strong security and easy-to-use technology. They should also provide support, training and regular updates. Ask for demos, case studies and customer references. Make sure the partner shares your values around data privacy and Ethical AI.<\/p>\n<p>The right choice helps your team grow, improves service and builds long-term success with smarter, more efficient tools.<\/p>\n<h3>Case studies and success stories<\/h3>\n<p>Genesys has worked with a number of businesses that have implemented AI in their contact centres, including HSBC, IONOS and Genesys itself.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>HSBC<\/h4>\n<p>Like many global organisations, financial services firm HSBC was challenged by a lack of end-to-end visibility into its customer experience. Implementing the Genesys Cloud\u2122 platform not only provided HSBC that visibility, but it\u2019s also delivered a richness of data that has enabled the company to reduce abandonment rates by 48%, handle time by five minutes per interaction and transfers by 32%, as well as increase first-contact resolution. Access to real-time insights has saved supervisors about two hours per day.<\/p>\n<p>\u201cOne of the wonders of Genesys Cloud is its AI capabilities,\u201d said Paulette Toynton, Global Head of Channel Service and Customer Care at HSBC. \u201cAI is totally intertwined throughout the totality of the Genesys solution.\u201d<\/p>\n<p>Overall, HSBC expects that over a three-year period, Genesys Cloud AI orchestration will deliver $60 million in value.[\/vc_column_text]<div class=\"btn-container   vc_custom_1753814078292\"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/en-gb\/customer-stories\/hsbc\" target=\"\" rel=\"\">Read more<\/a><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>IONOS<\/h4>\n<p>The trusted digital transformation partner for over six million valued customers, IONOS supports small and medium-sized businesses with reliable, innovative cloud solutions that are hosted from its global data centres. IONOS contact centres ran on on-premises technology, which was time-consuming and costly to maintain. Productivity and service suffered due to difficulty onboarding new client requirements, standardising work practices and integrating systems.<\/p>\n<p>\u201cWe wanted to deliver seamless, personalised journeys leveraging AI and other new tech to better understand customer preferences and behaviours,\u201d said Carolin Raezer, Head of Strategy and Innovation at IONOS. \u201cOther important goals were building empathy and rapport, while reducing customer and agent effort.\u201d<\/p>\n<p>To realise its bold CX strategy and technology refresh, IONOS decided to standardise its contact centre operations globally on the Genesys Cloud platform. Currently underpinning six IONOS brands \u2014 soon rising to all 10 \u2014 the new solution enables 2,000 agents and personal consultants in 12 countries to efficiently manage 100,000 weekly inbound, outbound, email and chat conversations.<\/p>\n<p>\u201cGenesys Cloud AI is very good at determining the best time to engage with the customer,\u201d said Raezer. \u201cAs a result, we\u2019ve seen a 10% increase in our chat acceptance rate with predictive engagement. And our conversion rate rose from 20% to 34% \u2014 a 68% improvement contributing towards a 29% increase in revenue per visit.[\/vc_column_text]<div class=\"btn-container   vc_custom_1753814087526\"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/customer-stories\/ionos\" target=\"\" rel=\"\">Read more<\/a><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Genesys<\/h4>\n<p>At Genesys, customer experience isn\u2019t just a technology \u2014 it\u2019s a core philosophy. Genesys is leveraging its own cloud customer experience (CX) platform to transform its support operations, streamline journeys and improve customer and employee engagement.<\/p>\n<p>\u201cCustomer experience is our DNA. It\u2019s more than the solution we offer; it\u2019s making sure we orchestrate a world-class experience for our customers,\u201d said Dominic LoBosco, SVP of Customer Support at Genesys.<\/p>\n<p>So far, the company\u2019s focus on levelling up its experience orchestration capabilities for its product support team has led to myriad benefits. These include a 20-point increase in its customer experience score, 9.8X cumulative ROI equivalency from Genesys Cloud AI and 157,000 cumulative working hours saved in three years. Customers and engineers alike are benefiting from a 43% reduction in case escalations, a five-minute reduction in handle time with Genesys Cloud Agent Copilot and a 34% reduction in routing time. All this, plus a 90% increase in scheduled employee development time, is helping to foster a more engaged, productive workforce within product support \u2014 while helping to keep employee attrition at less than 3%.<\/p>\n<p>By integrating AI-driven automation, orchestration and workforce engagement tools, product support has moved beyond reactive problem-solving to providing a seamless, intelligent and proactive customer experience. The Genesys Cloud platform is also helping the 450 engineers globally who provide customer support move towards flawless execution of interactions within and across all customer interaction channels.<\/p>\n<p>\u201cAfter implementing Genesys Cloud, it\u2019s almost instantaneous how we can connect customers with the right support engineer at their time of need,\u201d said LoBosco.[\/vc_column_text]<div class=\"btn-container   vc_custom_1753814106929\"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/en-gb\/customer-stories\/genesys\" target=\"\" rel=\"\">Read more<\/a><\/div>[vc_row_inner el_id=&#8221;main-5&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Conclusion<\/p>\n<h2>Conclusion<\/h2>\n<p>Today\u2019s contact centre needs artificial intelligence to meet the needs and expectations of customers. If you\u2019re still trying to make it as a traditional <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/call-center-software\">call centre<\/a>, it\u2019s worth making an effort to incorporate AI into your system. Wield this powerful tool, and see how your contact centre becomes more efficient, more cost-effective and better able to serve its customers.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-6&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Frequently asked questions<\/p>\n<h2>Frequently asked questions about AI contact centres<\/h2>\n<p>[\/vc_column_text]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How secure is customer data with AI contact centre solutions?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Customer data is very secure with trusted AI contact centre solutions. These systems use strong encryption, access controls and regular security checks to protect information. Many follow strict laws like GDPR or HIPAA to keep data private.<\/p>\n<p>AI tools are designed to only access the data they need, and activity is often monitored to prevent misuse. With the right provider and best practices, AI can safely handle customer data while improving service.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Can AI completely replace human agents in contact centres?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI cannot completely replace human agents in contact centres. While it can handle simple, repetitive tasks and offer fast answers, complex issues still need human understanding and empathy. Customers often want to talk to a real person for serious or emotional concerns.<\/p>\n<p>Instead of replacing agents, AI works alongside them, saving time, reducing stress and improving service. Together, AI and humans create a stronger, more efficient and more personal customer support experience.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is the ROI of implementing AI in contact centres?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>The <a href=\"https:\/\/www.genesys.com\/blog\/post\/unlocking-roi-how-conversational-ai-transforms-contact-centers\">ROI of implementing AI<\/a> in contact centres is often high. AI reduces costs by handling routine tasks, cutting call times and lowering the need for extra staff. It also boosts efficiency, speeds up service and improves customer satisfaction, all of which help increase customer loyalty and sales.<\/p>\n<p>With faster responses, smarter tools and fewer errors, AI helps teams do more with less. Over time, these gains lead to strong business growth and long-term savings.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How do AI solutions integrate with existing contact centre platforms?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI solutions integrate with existing contact centre platforms using APIs, plug-ins or built-in features. These connections let AI access customer data, tickets and conversations in real time. Many modern platforms already support AI tools like chatbots and analytics, making setup easier.<\/p>\n<p>Cloud-based AI is especially flexible and fast to deploy. With the right setup, AI works alongside your current systems to boost performance, automate tasks and improve the overall customer experience without needing a full system change.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What industries benefit most from AI contact centre solutions?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Industries that benefit most from AI contact centre solutions include retail, banking, healthcare, telecom, insurance and travel. These sectors often handle high volumes of customer questions and need fast, accurate responses. AI helps by automating routine tasks, offering 24\/7 support and improving service quality.<\/p>\n<p>It also helps manage sensitive data securely and provide personalised experiences. For these industries, AI boosts efficiency, lowers costs and builds stronger customer relationships \u2014 making it a smart investment for long-term growth.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What are some common challenges when adopting AI in contact centres?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Common challenges include choosing the right tools, integrating with current systems and training staff. Some teams worry about costs, job changes or data privacy.<\/p>\n<p>AI may also need time to learn and improve. Without clear goals or strong support, it\u2019s easy to see slow results. To succeed, leaders should plan carefully, start small and work with trusted partners to ensure a smooth, secure and effective AI rollout.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How can contact centres balance automation with the human touch?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Use AI for simple, repetitive tasks while keeping people available for complex or emotional issues. Chatbots can handle FAQs and routing, but human agents should step in when empathy or problem-solving is needed.<\/p>\n<p>AI can also support agents with suggestions and data, helping them serve customers better. The goal is to make service faster and easier without losing the personal care that builds trust and loyalty.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What KPIs should be used to measure the success of AI implementations?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Track key KPIs like first-contact resolution (FCR), average handling time (AHT), customer satisfaction (CSAT) and cost per interaction. Also look at AI usage rates, deflection rates (how many issues AI solves without agents) and agent productivity. Monitor chatbot accuracy and response quality, too.<\/p>\n<p>These KPIs show how well AI improves service, reduces workload and boosts customer experience. This knowledge helps leaders decide where to improve or expand AI use.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How long does it take to see results from AI transformation?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Results from AI transformation in contact centres can often be seen within a few weeks to a few months. Simple tools like chatbots or call summaries may show quick wins, such as faster response times and lower costs. Bigger changes \u2014 like full automation or predictive analytics \u2014 take longer to fine-tune and scale.<\/p>\n<p>Success depends on clear goals, strong planning and training. But with the right setup, contact centres can start seeing improvements in efficiency and customer satisfaction quickly.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Is AI only suitable for large enterprises, or can smaller contact centres benefit, too?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI is not just for large enterprises \u2014 smaller contact centres can benefit, too. Many AI tools are now affordable, easy to use and designed to scale with your business. Even small teams can use AI to automate tasks, reduce costs and improve customer service. Tools like chatbots, call summaries and smart routing help save time and boost efficiency.<\/p>\n<p>With the right solution, small contact centres can compete with larger ones while offering fast, personalised support.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"mt-0\">Learn more about AI-powered contact centres<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .pillar-content > div:first-child .eyebrow { margin-top: 0; } p.eyebrow { margin-top: 2rem; } p.eyebrow + h2 { margin-top: 0; } .wpb_text_column h2 { margin-top: 1.75em; } .wpb_text_column h3 { margin-top: 1.5em; } .wpb_text_column h4 { margin-top: 1.25em; } .wpb_text_column.stat { margin: 3rem 0 0; } .eyebrow { border-top: 4px solid #ff451a; display: inline-block; 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ebook deliver the next level of experience with an ai powered cx ecosystem\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title\">Deliver the next level of experience with an AI-powered CX ecosystem<\/h3><p class=\"brief-desc text-20 mb-0\">Discover how to unify systems, people and data with Genesys and leading technology partners.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/enriching-human-connections-with-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" 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alt=\"Supercharge cx teams with ai thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">Supercharge customer experience teams with AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"\/en-gb\/collateral\/forrester-study-reveals-benefits-of-artificial-intelligence-with-the-human-touch\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-benefits_of_ai_with_the_human_touch.png\" height=\"464\" width=\"820\" alt=\"Resource thumb benefits of ai with the human touch\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Infographic<\/p><h3 class=\"item-title h6\">The benefits of artificial intelligence with the human touch<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1743025302711{margin-bottom: 5rem !important;background-image: url(https:\/\/www.genesys.com\/media\/genesys-wave-big-right.png?id=560222) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">Learn more about how AI can help your contact centre<\/h2>\n<p>See how AI can enhance your contact centre 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name=\"post_id\" id=\"fe984\" value=\"598080\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Contact Genesys\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Contact Genesys\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">Thank you for your interest.<\/p>\n<p>We\u2019ll contact you directly to set up a date and time that works with your Scheduling.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;] AI contact centre solutions: Benefits and how they work [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;588041&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;] Introduction Basics Exploring Implementing Optimising Conclusion Frequently asked questions [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;] Introduction Introduction Artificial intelligence (AI) is a powerful [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-598080","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/598080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=598080"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/598080\/revisions"}],"predecessor-version":[{"id":598301,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/598080\/revisions\/598301"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=598080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}