{"id":584507,"date":"2025-07-22T09:04:43","date_gmt":"2025-07-22T16:04:43","guid":{"rendered":"https:\/\/www.genesys.com\/workforce-management-software"},"modified":"2025-07-31T08:45:46","modified_gmt":"2025-07-31T15:45:46","slug":"workforce-management-software","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/workforce-management-software","title":{"rendered":"Workforce Management Software"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Workforce management software 101<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;581199&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;]<\/p>\n<ul class=\"nav-list nav-list-0\" data-group=\"0\">\n<li><a class=\"nav-item nav-main\" href=\"#main-0\">Introduction<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"nav-list nav-list-1\" data-group=\"1\">\n<li><a class=\"nav-item nav-main\" href=\"#main-1\">Basics<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"nav-list nav-list-2\" data-group=\"2\">\n<li><a class=\"nav-item nav-main\" href=\"#main-2\">Exploring<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"nav-list nav-list-3\" data-group=\"3\">\n<li><a class=\"nav-item nav-main\" href=\"#main-3\">Implementing<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"nav-list nav-list-4\" data-group=\"4\">\n<li><a class=\"nav-item nav-main\" href=\"#main-4\">Optimising<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"nav-list nav-list-5\" data-group=\"5\">\n<li><a class=\"nav-item nav-main\" href=\"#main-5\">Conclusion<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"nav-list nav-list-6\" data-group=\"6\">\n<li><a class=\"nav-item nav-main\" href=\"#main-6\">Frequently asked questions<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Introduction<\/p>\n<p>&nbsp;<\/p>\n<h2>How to streamline operations and boost efficiency<\/h2>\n<p>Managing employees properly \u2014 getting the right people in the right seats at the right times \u2014 is key to meeting your business goals. For planners, forecasters, managers and supervisors, this is one of their main concerns, and a primary way they can impact your company\u2019s bottom line.<\/p>\n<p>On top of that, a great employee experience has never been more important. Top potential employees are looking for a positive environment when they compare future employers. And without strong employee engagement, your best employees might not stick around. On top of that, happier employees are more productive employees and tend to provide better customer service \u2014 meaning employee experience impacts your bottom line in more ways than one.<\/p>\n<p>So how does a contact centre better manage its human resources while improving its employee experience? How do you make your teams happier, more productive and efficient, and improve your business overall? One powerful tool in your arsenal is workforce management software.<\/p>\n<p>Let\u2019s learn about the basics, key features of workforce management (WFM) software, the benefits of implementing WFM software and how to choose the right software option for your contact centre.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-1&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Basics<\/p>\n<p>&nbsp;<\/p>\n<h2>Understanding the basics of workforce management software<\/h2>\n<p>First, let\u2019s define what WFM software is, what it does and how it\u2019s changed over time.<\/p>\n<h3 class=\"mt-3\">Definition and core functions<\/h3>\n<p>Workforce management software helps manage and improve <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/modernising-workforce-engagement-in-the-age-of-ai\">workforce engagement<\/a> and productivity. It does this by helping decision makers to plan and manage employees in a number of different ways \u2014 forecasting, scheduling, intraday management, real-time schedule adherence, capacity planning and more. WFM software helps organisations align business goals with employee flexibility to provide work-life balance and enhance the employee experience.<\/p>\n<p>There are a few reasons why workforce management software\u2019s ability to put the right people in the right seats is important:<\/p>\n<ul>\n<li>Ensuring service level goals are met<\/li>\n<li>Guaranteeing the right people with the right skills and expertise are available to work at the right times<\/li>\n<li>The ability to plan ahead to ensure proper coverage<\/li>\n<li>Preventing overwork of your agents and supervisors<\/li>\n<li>Flexibility in your business to handle change<\/li>\n<li>Flexibility for employees to manage needs to build a strong work-life balance<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-50\">37%<\/p>\n<p>of CX leaders say improving employee experience with new or existing technologies is a top priority over the next one to two years<\/p>\n<p>\u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"mt-3\">Evolution of workforce management tools over time<\/h3>\n<p>Initial workforce management tools were manual in nature, requiring lots of human input to be useful. Digital tools were more efficient than pen and paper, as well as more accessible, but true leaps in productivity have come through automation. Artificial intelligence (AI) in particular has caused major changes, drastically increasing the amount of data that can be processed and analysed while improving accuracy by minimising or removing human error from the equation. Today\u2019s WFM software can do more, and can do it faster and better than ever before.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-2&#8243; css=&#8221;.vc_custom_1752711146706{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Exploring<\/p>\n<p>&nbsp;<\/p>\n<h2>Key features of advanced workforce management software<\/h2>\n<p>What are the pieces that make advanced workforce management solutions what they are? Here are the must-have features to look for in today\u2019s WFM software and why they make workforce management so much easier than in the past.<\/p>\n<h3 class=\"mt-3\">Real-time analytics for strategic decision making<\/h3>\n<p>Your WFM capabilities are only as good as your data. The faster you can obtain data and the more complete and comprehensive that data is, the more reliable your strategic decision-making can be. AI-driven WFM software can gather and sort data in real time, meaning managers and employees alike can quickly react to issues. The vast volume of available data provides a solid foundation for strategic decisions within the contact centre.<\/p>\n<h3 class=\"mt-3\">AI-powered forecasting<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/workforce-scheduling-forecasting\">Workforce forecasting<\/a> can be managed in part by AI, based first on the volume of interactions and average handle time, then employee skills, business needs and employee needs. Like your strategic decision-making, forecasting can only be as good as the data that is used as input \u2014 as well as the technology and the models used. AI drives a more accurate forecast, making it easier to get the right numbers in the right places at the right times.<\/p>\n<h3 class=\"mt-3\">Automated scheduling for optimal staff allocation<\/h3>\n<p>Those forecasts then can be used to create optimised schedules without needing much, if any, human intervention. Automation helps make creating schedules simpler and faster. Automation doesn\u2019t just free up supervisors\u2019 time for more hands-on management, it can even create better schedules by ensuring all the relevant variables are taken into account every time.<\/p>\n<h3 class=\"mt-3\">Day-to-day personnel management<\/h3>\n<p>This is one of the more critical tools that workforce management software provides managers. It helps agents track what they\u2019re doing and when, allowing managers to manage schedule adherence in real time. It also allows for time-off management by helping with capacity planning, so you know how many employees will be unavailable at a given time and whether workloads are sustainable with the numbers you have available.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-3&#8243; css=&#8221;.vc_custom_1752711151968{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Implementing<\/p>\n<p>&nbsp;<\/p>\n<h2>Benefits of workforce management software implementation<\/h2>\n<p>Let\u2019s look at some of the benefits of implementing workforce management software, how WFM software allows planners to see across the business while limiting manual work, and how that can impact the bottom line to see why WFM software is so important to your business.<\/p>\n<h3 class=\"mt-3\">Enhanced operational efficiency across departments<\/h3>\n<p>Often the cause of siloed operations is a lack of information or information sharing. A single workforce management solution eliminates this, ensuring data integrity across the organisation by consolidating to a single data source \u2014 meaning no more data loss or duplication.<\/p>\n<p>Planners can plan more accurately without having to manually enter data into spreadsheets to get the visibility they need. Operations can see the latest data for real-time intraday monitoring to make decisions to optimise against KPIs like service levels. Schedulers benefit from having the latest and greatest forecast data to provide the right flexibility for agents and the business while ensuring the appropriate staffing to cover service levels.<\/p>\n<p>All of this is amplified by using a native WFM software that\u2019s built into the overall contact centre software suite, rather than a bolt-on solution that comes separately. Cleaner data means a better output, and eliminating data syncs means you\u2019re operating with the best available data at all times.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-50\">33%<\/p>\n<p>of CX leaders cited siloed departments as an organisational barrier to delivering a seamless customer journey<\/p>\n<p>\u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"mt-3\">Improved employee satisfaction and retention rates<\/h3>\n<p>A good workforce management solution doesn\u2019t just make life easier for the strategic minds in an organisation. It also improves quality of life for the individual employee. WFM software puts more control in CX agents\u2019 hands, allowing them to be masters of their own improvement and scheduling, to an extent. That increased agency boosts morale, increasing overall employee satisfaction and helping you to keep your best employees and lower turnover.<\/p>\n<p>There\u2019s a cascade effect of benefits throughout your contact centre when workforce management software is doing its job. When planners have better tools and experiences, they\u2019re more efficient and effective \u2014 producing better forecasts, which lead to better schedules that adapt to the needs of the business, agent and customer all at the same time. This empowers supervisors and agents alike with the clarity and flexibility they need, in turn allowing agents to enjoy a better work-life balance while still getting more work done than before. Finally, this all results in a better customer experience, and therefore better outcomes for the business.<\/p>\n<p>The employee satisfaction angle matters for two reasons. First, hiring a new employee is generally going to be more expensive than retaining an existing one. In both money and resources like time, it\u2019s better to keep the team you have \u2014 and improve through training and growth \u2014 than to continually be forced to hire by high turnover. Second, a happy employee is a more productive employee. Making sure your employees feel invested in their work and their job leads to boosts in the quality of their work, meaning employee satisfaction directly impacts your bottom line.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1749835857030{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Case studies: Success stories in various industries<\/h2>\n<p>Genesys has worked with a number of businesses to improve their WFM solutions. Here\u2019s what that looks like, and how it\u2019s helped each business see greater success.<\/p>\n<h3 class=\"mt-3\">Retail sector embracing digital transformation<\/h3>\n<p>Fanatics, a sports apparel and collectibles company, employs over 1,000 \u201cathletes,\u201d or contact centre agents, worldwide. A switch to a cloud-based workforce management solution helped to reduce onboarding times by two days per athlete, while built-in learning maximises IT training time and budget.<\/p>\n<p>Fanatics is also taking full advantage of the automation and AI-powered capabilities with weekly updates and the ability for athletes to make work\/life decisions from home rather than having to request time off or a shift change via email. Also, usage spikes are easier to catch \u2014 and can be automatically resourced to ensure sports fans have the support they need, when they need it.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/customer-stories\/fanatics\" target=\"\" rel=\"\">Read the full case study<\/a><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"mt-3\">Healthcare facilities achieving staffing excellence<\/h3>\n<p>AdaptHealth, a full-service medical equipment company, employs 4,500 agents across the 47 states they serve, but consistency in service quality became harder to manage as the business grew. Key tasks, like ensuring correct staffing levels, relied heavily on manual processes and people pulling data buried in spreadsheets. They lacked the information availability to be able to make smart strategic decisions, in staffing and elsewhere.<\/p>\n<p>After implementing Genesys workforce management, AdaptHealth was quickly able to improve on these issues. Forecasting and scheduling times quickly decreased and both are now largely automated, saving significant time. Greater resource planning accuracy helped lower call abandon rates by 84% over the first year. Managers make decisions based on insights using data they didn\u2019t have access to before, such as real-time occupancy rates, sentiment analysis, call transcriptions and topic spotting. This means not only better scheduling decisions, but also easier and more directed <a href=\"https:\/\/www.genesys.com\/en-gb\/definitions\/what-is-agent-coaching\">agent coaching<\/a> and training that helps take agents to the next level in their careers.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/customer-stories\/adapthealth\" target=\"\" rel=\"\">Read the full case study<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-4&#8243; css=&#8221;.vc_custom_1752711162623{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Optimizing<\/p>\n<p>&nbsp;<\/p>\n<h2>Choosing and optimising your workforce management software solution<\/h2>\n<p>As you\u2019ve seen, a WFM solution can do a lot of good for your customer service and experience teams as well as your business as a whole. If you\u2019re not getting all the benefits of workforce management, it\u2019s time to evolve your current solution. Here\u2019s what you should be looking for as you compare your software and vendor options.<\/p>\n<h3 class=\"mt-3\">Features WFM software needs to integrate with<\/h3>\n<p>As workforce management software needs to play nicely with workforce engagement management (WEM) software, here are some other features that any good WFM software should be able to integrate with. As we mentioned when talking about siloed data, any issues here can be solved by using WFM and WEM software that\u2019s native to your contact centre software solution.<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/speech-and-text-analytics\">AI conversational intelligence<\/a><\/p>\n<p>Automatically analyse every interaction with sentiment analysis, agent empathy analysis, topic trends and full call summarisation and insights. Use this data to improve conversion rates; enhance bots and virtual agents; and reduce handle time and interaction volume.<\/p>\n<p>Conversational intelligence helps agents improve skills, which helps to refine staffing because supervisors and the WFM system have better views into who\u2019s most knowledgeable to handle certain inquiries.<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/agent-copilot\">Copilots<\/a><\/p>\n<p>Provide agents and supervisors alike with AI assistance that improves both efficiency and quality of customer interactions. Automate manual tasks; surface context and intent to guide interactions; and leverage translation to support multilingual teams.<\/p>\n<p>Copilots ease staffing burdens by making each task easier for the individual agent, allowing them to get more work done in less time with less effort. A copilot doesn\u2019t replace an agent, but it does make understaffing less of an issue by increasing efficiency.<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/quality-assurance-and-monitoring\">Quality assurance and compliance<\/a><\/p>\n<p>Use interaction data to improve performance metrics like first-call resolution. Record interactions across channels. AI delivers Voice of the Customer (VoC) insights, identifies performance patterns and automates accurate evaluations to reduce bias.<\/p>\n<p>Better QA procedures allow supervisors to help their agents to improve in their most important growth areas, meaning they become more efficient as well as more able to fill more roles, making appropriate staffing easier and more flexible. They also allow supervisors to schedule training for times that don\u2019t affect agents\u2019 work availability, meaning that training doesn\u2019t have to be a nuisance.<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/employee-performance-management\">Employee performance and management<\/a><\/p>\n<p>Improve performance and reduce employee turnover with personalised recognition. Use AI to pinpoint each agent\u2019s specific knowledge and skill gaps, and use gamification to motivate agents with scorecards, leaderboards and contests.<\/p>\n<p>Employee performance can help ensure schedule adherence and punctuality with agents by gamifying those metrics, providing them greater incentives to succeed \u2014 and therefore greater likelihood that they will.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-50\">31%<\/p>\n<p>of CX leaders count staffing-related costs like turnover as one of the greatest challenges facing customer experience<\/p>\n<p>\u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/reporting-analytics\">Analytics and reporting<\/a><\/p>\n<p>From a central hub, aggregate real-time data to monitor the health and efficiency of your contact center. Easily customise your view with data from interactions, agent performance and journey insights for continuous optimisation. Having your WFM software solution as a part of a holistic contact centre software platform makes it far easier to connect the dots and gain knowledge across the business.<\/p>\n<p class=\"h5 mt-2\">Mobile app<\/p>\n<p>An integration with a mobile app that allows agents to manage their schedules when, where and how they need to is increasingly important. It provides them with another avenue to improve work-life balance, not only by giving them greater control over scheduling, but by allowing them to do so while away from their computer, at their own convenience.<\/p>\n<h3 class=\"mt-3\">Tips on evaluating vendors and software trials<\/h3>\n<p>First, and most simply, make sure that the vendor provides the capabilities your business needs to succeed. If they offer an outdated product without AI capabilities or cloud hosting, you can safely eliminate that vendor from the running.<\/p>\n<p>Think about how your business is evolving with AI, not only within the WFM space but throughout the business. Virtual agents are taking on more and more interactions, agent and supervisor copilots are reducing manual work, and none of this is going anywhere. How can each vendor you look at help you to rethink and evolve your WFM capabilities and practices along with these changes so you can not only keep up, but lead?<\/p>\n<p>Evaluate the vendor\u2019s support options before, during and after the sale. WFM software can be complicated to fully implement and integrate into your business, at least at first. A strong customer success organisation can help to make sure this happens, and deal with any issues that might come up. It\u2019s practically a necessity if you want to be sure you get the most out of your software.<\/p>\n<p>Part of this is the software demo and trial. A demo should at least provide the option of being vendor-led, and support through the trial is important as you\u2019ll likely want some guidance as you go. Make sure the trial doesn\u2019t drastically curtail access to the software \u2014 you need to see what it\u2019s really going to be like in action in order to make an educated decision.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-5&#8243; css=&#8221;.vc_custom_1752711169893{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Conclusion<\/p>\n<p>&nbsp;<\/p>\n<h2>Put the right people in positions to succeed with workforce management software<\/h2>\n<p>Workforce management software drives business impact. It improves operational efficiency, forecast accuracy, staffing alignment and cost control \u2014 supporting better decisions, streamlining planning and enabling easier scalability.<\/p>\n<p>Implementing workforce management software puts the right people in the right seats at the right times, and allows your business to cover any staffing contingency with ease. It improves the employee and customer experience, but most importantly it impacts your bottom line.<\/p>\n<p>If you\u2019re not using cutting-edge WFM software today, consider implementing it to get all these benefits and more \u2014 and if your current vendor isn\u2019t getting you all you need, perhaps it\u2019s time for a change.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-6&#8243; css=&#8221;.vc_custom_1752711718534{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Frequently asked questions<\/p>\n<p>&nbsp;<\/p>\n<h2>Frequently asked questions about workforce management software<\/h2>\n<p>[\/vc_column_text]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is the difference between workforce management and workforce engagement management?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>WFM and WEM are closely related. Workforce management is personnel management and administration \u2014 basically, making sure the right person is in the right seat at the right time. It focuses on things like scheduling and attendance.<\/p>\n<p>WEM is the full comprehensive strategy across resource management, performance and career development, and quality and compliance. Workforce engagement management builds a more positive work environment, making people feel happier and more invested in their work. It\u2019s all about employee welfare, as well as resource management. WFM is a part of a comprehensive WEM strategy and solution.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is the ROI of implementing workforce management software?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>It\u2019s hard to pin a specific number or percentage on the ROI of WFM software, because every business situation is a little different \u2014 as are the specific software options. That said, there are KPIs that you can target. Accuracy, adherence, service levels, occupancy and agent utilisation are all important to track \u2014 all should improve, and all have deep impact on your bottom line.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What features should I look for in workforce management software?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>See \u201c<a href=\"#main-1\">Key features of advanced workforce management software<\/a>\u201d above!<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How can workforce management software help reduce operational costs?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Most importantly, time and resources devoted to administration are reduced because less is being done manually and more is automated. Also, the fewer systems and tools required for WFM streamline processes and save time and effort. More accurate forecasts also reduce overtime costs, as the right people at the right times mean you\u2019ll need less overtime.<\/p>\n<p>Another way WFM software reduces your operational costs is by reducing turnover. The process of hiring and onboarding a new employee is demanding and costly, both in terms of real dollars and time, effort and resources. It\u2019s better and cheaper to keep \u2014 and improve \u2014 the employees you already have. Creating a more <a href=\"https:\/\/www.genesys.com\/blog\/post\/creating-a-flexible-employee-experience-for-the-new-normal\">flexible employee experience<\/a> with WFM software helps to keep employees happy and <a href=\"https:\/\/www.genesys.com\/blog\/post\/6-ways-to-minimize-agent-attrition-in-the-contact-center\">minimise agent attrition<\/a>, and the analytics available provide the ability to coach in better, more targeted ways that help the employees you have today to grow.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Can workforce management software integrate with other business tools and systems?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Yes, workforce management software can integrate with other systems. The best option, though, is to choose a <a href=\"https:\/\/www.genesys.com\/en-gb\/contact-center-software\">contact centre software<\/a> option that natively includes WFM and <a href=\"https:\/\/www.genesys.com\/en-gb\/definitions\/what-is-workforce-engagement-management-wem\">workforce engagement management<\/a> (WEM) capabilities, so those integrations are unnecessary.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What are the benefits of using workforce management software for remote teams?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>The benefits of WFM software for remote teams are similar to those for in-office teams, only amplified because of the difficulties of managing a remote team. Ensuring proper staffing, managing time off and time tracking, and more are only more difficult when you can\u2019t see the people you\u2019re working with. Workforce management software makes it easy.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Keep exploring with these WFM software resources<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .wpb_text_column:has(+ .wpb_text_column) { margin-bottom: 3rem; } .eyebrow { border-top: 4px solid #ff451a; display: inline-block; padding-top: .5rem; } .pillar-nav { position: relative; } .pillar-nav-list { overflow-y: auto; } .pillar-nav-list.sticky-nav { position: fixed; } .pillar-nav-list.hit-bottom { position: absolute; bottom: 0; top: initial !important; } .pillar-nav-list .nav-main { color: #0B1228; } .pillar-nav-list .nav-sub { color: #455073; font-size: 0.875rem; } .pillar-nav-list .nav-item { display: block; text-decoration: none; padding-top: 0.25rem; padding-bottom: 0.25rem; } .pillar-nav-list .nav-item:hover { text-decoration: underline; color: #2243A2; } .pillar-nav-list .nav-item:active { color: #172d6c; } .pillar-nav-list .nav-list { padding: 0.5rem 1rem; position: relative; } .pillar-nav-list .nav-list.active .nav-item.nav-main { font-weight: 700; } .pillar-nav-list .nav-list.active .nav-item.nav-sub { font-weight: 500; } .pillar-nav-list .nav-list-sub { padding-left: 1rem; } .pillar-nav-list .nav-list-container { padding-left: 1.5rem; } .pillar-nav-list .nav-list-container ul { list-style: none; margin-bottom: 0; } .pillar-nav-list.sticky-nav .nav-list-container { position: relative; } .pillar-nav-list .nav-list-container .nav-list::before { content: \" \"; display: block; z-index: 999; height: 100%; left: -1rem; top: 0; position: absolute; width: 4px; background: #f1efea; } .pillar-nav-list .nav-list-container .nav-list.active .progress { display: none; z-index: 999; height: 0; bottom: 0; left: -1.125rem; position: absolute; width: 8px; border-radius: 100px; background: #FF451A; } .pillar-nav-list:not(.sticky-nav):not(.hit-bottom) .nav-list-container .nav-list-0.active .progress, .pillar-nav-list.sticky-nav .nav-list-container .nav-list.active .progress { display: block; } .pillar-content .checklist ul, .pillar-content .checklist li { margin-bottom: 0; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { background-color: #FFFFFF; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col > img { height: 100% !important; } @media (min-width: 993px) { .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { padding-top: 100%; } }\r 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class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title\">A practical guide to modern workforce engagement<\/h3><p class=\"brief-desc text-20 mb-0\">Tap into data to engage and motivate employees.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/a-practical-guide-to-modern-workforce-planning\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-wf-planning-resource-thumbnail-2025.png\" height=\"464\" width=\"820\" alt=\"Modern wf planning resource thumbnail 2025\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">A practical guide to modern workforce planning<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/workforce-management-software\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Workforce Management Software<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/wem-workforce-engagement-management\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Capability<\/p><h3 class=\"item-title h6\">Workforce engagement management<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; 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Learn how Genesys Cloud WFM software can boost productivity and increase efficiency while helping you retain and train the talent you have.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" 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name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Contact Genesys\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Contact Genesys\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">Thank you for your interest.<\/p>\n<p>We\u2019ll contact you directly to set up a date and time that works with your schedule.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Workforce management software 101 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;581199&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;] Introduction &nbsp; Basics &nbsp; Exploring &nbsp; Implementing &nbsp; Optimising &nbsp; Conclusion &nbsp; Frequently asked questions [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;] Introduction &nbsp; How to streamline operations and boost [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-584507","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/584507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=584507"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/584507\/revisions"}],"predecessor-version":[{"id":586521,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/584507\/revisions\/586521"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=584507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}