{"id":574880,"date":"2025-04-22T08:23:39","date_gmt":"2025-04-22T15:23:39","guid":{"rendered":"https:\/\/www.genesys.com\/copilots"},"modified":"2026-02-22T20:40:14","modified_gmt":"2026-02-23T04:40:14","slug":"guide-to-copilots","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/guide-to-copilots","title":{"rendered":"Copilots"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Your ultimate guide to CX copilots<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;567362&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;]<\/p>\n<ul class=\"nav-list nav-list-0\" data-group=\"0\">\n<li><a class=\"nav-item nav-main\" href=\"#main-0\">Introduction<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-1\" data-group=\"1\">\n<li><a class=\"nav-item nav-main\" href=\"#main-1\">Basics<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-2\" data-group=\"2\">\n<li><a class=\"nav-item nav-main\" href=\"#main-2\">Exploring<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-3\" data-group=\"3\">\n<li><a class=\"nav-item nav-main\" href=\"#main-3\">Implementing<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-4\" data-group=\"4\">\n<li><a class=\"nav-item nav-main\" href=\"#main-4\">Optimising<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-5\" data-group=\"5\">\n<li><a class=\"nav-item nav-main\" href=\"#main-5\">Conclusion<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-6\" data-group=\"6\">\n<li><a class=\"nav-item nav-main\" href=\"#main-6\">Frequently asked questions<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Introduction<\/p>\n<h2>Introduction<\/h2>\n<p>As artificial intelligence (AI) has developed rapidly over recent years, so have the applications of AI in business. One application that has caught on quickly is the customer experience (CX) copilot. These AI-powered assistants are powerful tools for the customer service professional. Let\u2019s explore the possibilities that an AI copilot can provide to your contact centre, customers, and business.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-1&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Basics<\/p>\n<h2>Discovering the power of CX copilots<\/h2>\n<p>So what exactly is a CX copilot? Where did they come from and what is it that an AI copilot does differently that allows for increased and improved engagement?[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>The evolution of customer experience technology<\/h3>\n<p>AI has revolutionised the way we think about the customer experience. It allows us to easily take simple, rote tasks that agents, supervisors, and other CX staff previously had to handle and automate those tasks. And as AI has advanced, so have the things that we can ask it to do.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>How CX copilots redefine engagement<\/h3>\n<p>A CX copilot is an AI-infused assistant for customer experience, including agents, supervisors, and administrators. It can act proactively in real time to surface critical information without being asked for it, provide context and guidance for agents and supervisors, and more. How is this done? Put simply, AI. Let\u2019s dig more into how this all works.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>The use of AI in CX copilots<\/h2>\n<p>AI has allowed for great strides in what\u2019s possible in providing customer support. Let\u2019s explore how that\u2019s happened.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Understanding machine learning and natural language processing<\/h3>\n<p>The underlying components that go into AI are important to understand in order to know what AI copilots are capable of doing. Two of the most important subsets of AI are machine learning and natural language processing (NLP), as they allow an AI bot to grow and adapt over time and to understand what people are asking it.<\/p>\n<p>First, machine learning involves developing algorithms that allow computers to learn from and make predictions based on data. It enables a system to improve performance over time without being explicitly programmed or re-programmed by a person.<\/p>\n<p>NLP, on the other hand, enables computers to understand, interpret, and generate human language. It does this by breaking language into smaller pieces, analysing grammar and semantics, and understanding context.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Key features and benefits of copilots in the contact centre<\/h2>\n<p>What makes CX copilots worthwhile for your business? What are the benefits that they can provide your customers, agents, and business?[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Enhancing real-time customer insights<\/h3>\n<p>In the case of a copilot for agents, for example, it provides real-time customer insights by connecting all the parts of that customer\u2019s journey and telling an agent what they\u2019re most likely to need next. It can also surface information to help solve issues that the customer may not even fully understand.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Streamlining operations with AI automation<\/h3>\n<p>Automation through AI means less time spent by human agents and supervisors on simple or repetitive tasks and queries. For example, the copilot takes care of things like surfacing necessary information for agents and pulling key insights from transcriptions; and scoring and summarising interactions for supervisors to make assessment easier.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-2&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Exploring<\/p>\n<h2>Practical applications of CX copilots in various industries<\/h2>\n<p>Let\u2019s take a deeper look into how CX copilots function in different industry applications.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Transforming retail with personalised shopping experiences<\/h3>\n<p>A customer visits a retail website looking for a specific item, but they\u2019re having trouble finding it. Luckily for them, this business employs an AI copilot for its agents. After a certain amount of time spent looking through various types of product, they contact a customer service agent.<\/p>\n<p>The copilot is able to support the agent in providing a personalised experience. It allows the agent to more quickly help the customer find the specific item they\u2019ve been searching for, but it can do it without offering options that include things the customer\u2019s already purchased in the past. It can also identify options for up-selling or cross-selling based on what they\u2019re looking for today, meaning the suggestions will be tailored for the individual customer rather than being random.<\/p>\n<p>The copilot then provides the agent\u2019s supervisor with an automatically generated summary, including insights like the reason for the interaction, the resolution, and customer sentiment and the reasons behind it. This makes the quality assurance process faster and easier and helps the supervisor provide the proper coaching to the agent.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Revolutionising healthcare through improved patient interaction<\/h3>\n<p>A patient is looking for information on a healthcare system\u2019s website, but is unable to find what they need. A patient representative steps in after the patient engages them via chat. The agent\u2019s copilot automatically identifies the patient and surfaces relevant information for the agent.<\/p>\n<p>Most importantly, the copilot makes the transition to the agent simple by informing them what the patient\u2019s issue is and where they\u2019ve been looking for information so far so the patient doesn\u2019t have to repeat themselves to the agent. It also surfaces general information on the patient like their name and other relevant personal information \u2013 without pulling in anything that would violate privacy rules. This provides the agent with enough information to help efficiently and quickly, without doing any harm. Afterwards, it quickly and automatically summarises the chat and suggests a wrap-up code, saving the agent time and effort and allowing them to move on to the next customer who needs help.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Ensuring data privacy and compliance<\/h2>\n<p>One of the most important responsibilities a business has is the privacy of its customers, both on a moral basis and in terms of meeting the standards and requirements of law. Here\u2019s how that applies to CX copilots, with the wealth of information that flows through them.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Meeting global regulatory standards (GDPR, CCPA, etc.)<\/h3>\n<p>First and foremost, it\u2019s critical to make sure that any CX copilot your business uses meets the requirements of all applicable regulatory standards in the jurisdictions in which you do business (GDPR, CCPA, etc.). Each has slightly different requirements and you\u2019re responsible for not just the location where you\u2019re based, but anywhere that your customers are located. If you\u2019re operating a multinational business, you\u2019ll have more responsibility here than if you\u2019re running a corner shop.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Leveraging secure cloud solutions<\/h3>\n<p>In order to ensure data privacy and compliance alike, security is critical. When searching for a technology solution, its security should always be top of mind, and an AI copilot is no exception, particularly considering the volume of data it needs to have available to it in order to properly function. Ensure that the most stringent data protections possible are being utilised to make sure your copilot doesn\u2019t become a security hazard.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Implementing<\/p>\n<h2>Implementing CX copilots for maximum impact<\/h2>\n<p>Once you\u2019ve decided a CX copilot is right for your business, it\u2019s time to integrate it into your overall customer service ecosystem.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Steps to integrate a CX copilot into your business<\/h3>\n<p>First, determine your use case. Who is going to be using your copilot \u2013 agents, supervisors, administrators or more \u2013 and what will it need to be able to do? Once you know what it is you\u2019re looking for, investigate potential vendors that can help implement a CX copilot, or that offer a native copilot as part of their overall tech stack. You\u2019re not going to be doing this alone, after all; the copilot is a sophisticated piece of software and the less you have to ask of your internal IT team, the better.<\/p>\n<p>There\u2019s also benefits to a native copilot rather than a standalone copilot. If your current contact centre software doesn\u2019t provide a copilot natively you\u2019ll need to make a switch, but a native solution is superior as the data the copilot needs to function is all being created and managed within the solution \u2013 meaning there\u2019s no need for integrations and context is maintained.<\/p>\n<p>Finally, educate your team on what it can do and how it will help them (not replace them!) in delivering great experiences for your customers and your business. Operational efficiencies and time and costs saved help everyone. It can also help in journey management by helping you to locate points of friction as they appear. And once your copilot is in place and working, don\u2019t just leave it to its own devices \u2013 measure how well it\u2019s doing, assess where it could do better, and iterate to improve performance.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Measuring success and ROI with CX copilot analytics<\/h3>\n<p>Depending on who\u2019s using it, there\u2019s a wide range of KPIs you could use to measure the efficacy of your CX copilot. For customer support, there are several primary metrics you could be looking at. Average resolution time (ART) measures how long it took the customer to solve the issue, and first-contact resolution (FCR) shows how often a customer\u2019s issue is solved at the first time of asking. Together these help you see whether the copilot is making it easier for customers to solve problems.<\/p>\n<p>On the agent side, next issue avoidance measures agents\u2019 steps to prevent further issues proactively, average handling time (AHT) measures how long it takes agents to solve an issue from a customer reaching out to the end of the interaction, and after-call work (ACW) measures the amount of time an agent has to spend finishing up an interaction after the call or chat is over. These show how the copilot is helping agents to do a better job solving issues more quickly.<\/p>\n<p>On the supervisor side, you\u2019ll want to look at quality management administration costs, evaluation time \u2013 including time spent on training and onboarding \u2013 and, for global businesses, multilingual review time. Time spent reviewing interactions, efficacy of coaching, and long-term improvements in the customer experience from knowledge gained from the copilot are also KPIs that can be tracked.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Choosing the right CX AI copilot for your business<\/h2>\n<p>Now that you know what you\u2019re looking for, let\u2019s find it. Here are a few of the things you should be focused on as you search.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Scalability and integration<\/h3>\n<p>The simplest option is to choose <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/copilots\">a fully native copilot<\/a>, making integration a non-issue and scalability easy. But no matter what solution you choose, there are a few important things to keep in mind. The copilot needs to be able to draw data from all parts of your business, so it needs seamless access to that information. Also some providers offer flexible pricing models, meaning that you pay as you use the copilot, and can scale based on your needs without commitments and fees.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Functionality and connectivity<\/h3>\n<p>The copilot needs to be able to meet all of your needs, so make sure these are top of mind whilst you\u2019re vetting potential partners. For instance, which languages do you need support for? An enterprise business may need a copilot to function in many languages, depending on who they serve worldwide. A smaller business may only need English and Spanish.<\/p>\n<p>The copilot also needs to be able to function alongside the software you\u2019re already using. This is less of an issue when the copilot is native to your contact centre software, but it still needs to be able to connect to the knowledge base you use, so that data can flow from the base to the copilot and vice versa.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Best practices for training your CX copilot<\/h2>\n<p>In a lot of cases, your copilot will be ready to go on day one \u2013 at least for most of the needs it will meet. For the rest, your vendor should be able to help in this process, but your own inputs will be invaluable.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Setting up performance benchmarks<\/h3>\n<p>The KPIs mentioned earlier only really do you any good if you have a starting place to measure from. Before implementing your CX copilot, measure the metrics you\u2019ll use to judge its success. This is your baseline that you\u2019ll compare all future measurements to in order to see whether the copilot is helping.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Continuous improvement: Updating your CX copilot\u2019s knowledge base<\/h3>\n<p>A copilot runs on a knowledge base that needs to be continuously updated \u2013 so if your knowledge isn\u2019t up to date, your copilot isn\u2019t up to date. This doesn\u2019t only apply to the knowledge that it triggers, but also to the accuracy of summarisations, suggested wrap-up codes, insights and translations of calls. You have to ensure that you\u2019re consistently monitoring and optimising to improve accuracy.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Dictionary management: Teaching terms the CX copilot needs to know<\/h3>\n<p>No matter your business or industry, there are going to be unique terms that your copilot needs to understand that it won\u2019t know on day one. Things like brand or product names, service tiers and acronyms may mean something very different in the context of your business than elsewhere, so you will need to teach these meanings to your copilot. This will improve both transcription and summarisation, making your copilot\u2019s outputs more helpful and easier to understand.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-4&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Optimising<\/p>\n<h2>Common challenges and how to overcome them<\/h2>\n<p>Obviously, as with anything else you\u2019re likely to face some challenges as you work to implement your CX copilot. Let\u2019s take a look at some common issues you might run into and how they can be avoided.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Budget constraints and resource allocation<\/h3>\n<p>Not every business has an unlimited budget for their customer support department, but that doesn\u2019t mean an AI copilot is out of reach. Flexible pricing models are available that allow you to use what you need and pay only for that. And a copilot will save your business money by helping to make your human agents more effective and efficient, thereby helping you keep the customers you have by reducing service wait times and more. The ROI of a copilot is huge and you\u2019ll see it quickly.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Integration complexity with legacy systems<\/h3>\n<p>A copilot is a complex piece of software, and the complexity of effort required to integrate it into your legacy systems might be greater if those systems are older or more complicated. A good vendor will help you to make sure everything fits together properly, but if your tech stack incorporates particularly dated software, particularly if it\u2019s housed on-premises rather than on the cloud, the best answer might be an update there as well. The best move is to use a native copilot that\u2019s built into your contact centre software stack, so integrations aren\u2019t an issue at all.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Driving team adoption and culture change<\/h3>\n<p>As we mentioned earlier, education is key here. There\u2019s a lot of talk about AI but not a lot of real knowledge about how it works and how it can help, rather than replace, your existing human agents and staff. Make sure your team knows why you\u2019re implementing a copilot, how it can make their day-to-day lives easier, and what the future might look like.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Future trends: Where CX (AI) copilots are heading<\/h2>\n<p>Copilots already feel cutting edge, but considering how new the technology is, there\u2019s plenty of room for growth. Let\u2019s look at what\u2019s next for copilots.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Copilot for more roles<\/h3>\n<p>In addition to copilots for agents and supervisors, administrator copilots are coming, as well as potentially copilots allowing the ability to support even more roles within your business. These would provide the ability to construct workflows, and to suggest improvements generated by AI.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Back- and front-office connectivity<\/h3>\n<p>When your back- and front-office teams are siloed, it can create customer service issues. A copilot that spans that bridge helps to ensure seamless service. It streamlines workflows and ensures that the customer experience is fully supported and complete.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Integration with customer journey management<\/h3>\n<p>Customer journey management helps to manage the impact of your copilot \u2013 the copilot feeds data into journey management and the copilot can be optimised by insights from journey management software. This fusion creates a cycle of continuous improvement. Integrating your AI copilot with your customer journey management software helps to understand each step of the customer journey and optimise and improve the customer experience.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-5&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Conclusion<\/p>\n<h2>The next evolution of customer service<\/h2>\n<p>Copilots are a tremendously valuable tool for agents and supervisors and for businesses as a whole. As businesses look for ways to leverage AI as it grows more and more useful, CX AI copilots are one extremely potent way to do so. And as they evolve, copilots will likely soon become a necessity for customer service professionals, not a luxury.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-6&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Frequently asked questions<\/p>\n<h2>Frequently asked questions<\/h2>\n<p>[\/vc_column_text]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What makes a CX copilot different from other CX technologies?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CX copilots differ from other CX technologies designed to assist employees in part because they are baked into the user interface for both agents and supervisors. They don\u2019t have to toggle between screens to search for knowledge or surface intelligence about an interaction \u2013 it\u2019s all there natively.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How does a CX copilot integrate with existing systems?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>The main way a copilot works with other existing systems is by using them as a source of data. A CX copilot draws data from all the existing systems that your business uses in order to build as complete a picture of your customer as possible. That allows it to determine what information is relevant to a given situation, surface it, and deliver it to an agent or supervisor. Copilots also create data of their own \u2013 for instance, summaries of interactions \u2013 that need to be available to your overall system.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Can a CX copilot improve customer satisfaction scores?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Yes, it can. A copilot helps human agents do their jobs more easily, making those interactions faster, more efficient, and more accurate to the needs of the customer, thereby improving the customer experience. It does the same for supervisors, taking rote tasks out of their hands and making the evaluation process easier and training and coaching more potent.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Is a CX copilot suitable for small businesses?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A CX copilot can help practically any business that wants to upgrade its customer service capabilities. A flexible consumption model can be implemented to use only what your business needs, helping small businesses adopt tools like copilots without massive expenses and usage commitments so they can scale as necessary. In most cases, the cost saving of AI copilots literally pays for itself.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What support is available for CX copilot users?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Your copilot vendor should be able to assist with any issues you come across, from installing and getting the copilot up and running, to training the copilot, to troubleshooting and even potentially helping with team adoption and teaching agents and staff how \u2013 and why \u2013 to use the copilot. This is all easier if your copilot is native to your contact centre software \u2013 support will be included.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Explore more about CX copilots<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .wpb_text_column:has(+ .wpb_text_column) { margin-bottom: 3rem; } .eyebrow { border-top: 4px solid #ff451a; display: inline-block; padding-top: .5rem; } .pillar-nav { position: relative; } .pillar-nav-list { overflow-y: auto; } .pillar-nav-list.sticky-nav { position: fixed; } .pillar-nav-list.hit-bottom { position: absolute; bottom: 0; top: initial !important; } .pillar-nav-list .nav-main { color: #0B1228; } .pillar-nav-list .nav-sub { color: #455073; font-size: 0.875rem; } .pillar-nav-list .nav-item { display: block; text-decoration: none; padding-top: 0.25rem; padding-bottom: 0.25rem; } .pillar-nav-list .nav-item:hover { text-decoration: underline; color: #2243A2; } .pillar-nav-list .nav-item:active { color: #172d6c; } .pillar-nav-list .nav-list { padding: 0.5rem 1rem; position: relative; } .pillar-nav-list .nav-list.active .nav-item.nav-main { font-weight: 700; } .pillar-nav-list .nav-list.active .nav-item.nav-sub { font-weight: 500; } .pillar-nav-list .nav-list-sub { padding-left: 1rem; } .pillar-nav-list .nav-list-container { padding-left: 1.5rem; } .pillar-nav-list .nav-list-container ul { list-style: none; margin-bottom: 0; } .pillar-nav-list.sticky-nav .nav-list-container { position: relative; } .pillar-nav-list .nav-list-container .nav-list::before { content: \" \"; display: block; z-index: 999; height: 100%; left: -1rem; top: 0; position: absolute; width: 4px; background: #f1efea; } .pillar-nav-list .nav-list-container .nav-list.active .progress { display: none; z-index: 999; height: 0; bottom: 0; left: -1.125rem; position: absolute; width: 8px; border-radius: 100px; background: #FF451A; } .pillar-nav-list:not(.sticky-nav):not(.hit-bottom) .nav-list-container .nav-list-0.active .progress, .pillar-nav-list.sticky-nav .nav-list-container .nav-list.active .progress { display: block; } .pillar-content .checklist ul, .pillar-content .checklist li { margin-bottom: 0; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { background-color: #FFFFFF; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col > img { height: 100% !important; } @media (min-width: 993px) { .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { padding-top: 100%; } }\r 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for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Contact Genesys\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Contact Genesys\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">Thank you for your interest.<\/p>\n<p>We\u2019ll contact you directly to set up a date and time that works with your schedule.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Your ultimate guide to CX copilots [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;567362&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;] Introduction Basics Exploring Implementing Optimising Conclusion Frequently asked questions [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;] Introduction Introduction As artificial intelligence (AI) has developed rapidly over recent years, [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-574880","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/574880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=574880"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/574880\/revisions"}],"predecessor-version":[{"id":615477,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/574880\/revisions\/615477"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=574880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}