{"id":494882,"date":"2023-10-10T01:57:00","date_gmt":"2023-10-10T08:57:00","guid":{"rendered":"https:\/\/www.genesys.com\/aws-healthcare"},"modified":"2024-05-14T14:36:25","modified_gmt":"2024-05-14T21:36:25","slug":"healthcare","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/partners\/global-strategic-alliances\/aws\/healthcare","title":{"rendered":"AWS Healthcare"},"content":{"rendered":"

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Improve healthcare with a connected patient experience<\/h1>\n

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Transform patient journeys with empathetic interactions<\/h2>\n

Quality patient journeys drive outcomes, satisfaction, care plan adherence and efficiencies. And while today\u2019s patients expect secure, empathetic interactions across channels, their healthcare experiences are fragmented.<\/p>\n

Support patients, care teams, employees and providers with Genesys \u2014 no matter the hour or channel. Our ePHI secure cloud environment means you can be confident you\u2019re compliant with HIPAA, HITECH, GDPR, PCI and more.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

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Put patients at the center of every touchpoint<\/h3>\n

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Revolutionise patient experiences<\/h3>\n

Patients and members want holistic support. Give them the digital tools and multichannel experiences they expect. Let them manage their wellness at the most convenient time and channel with the best resource.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Focus on what matters<\/h3>\n

Your care team and staff need quality information to provide exceptional care. Artificial intelligence (AI)-driven automation and electronic health record (EHR) integrations improve patient and member experiences.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

Drive efficient, sustainable care<\/h3>\n

Measure and improve your patient and member experiences with quality management solutions. Leverage task-based workflows to manage referrals, billing, claims, health inquiries and care transfers.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Empower patients, members and care teams with convenience<\/h2>\n

Patients and care teams must navigate more channels than ever before. Genesys delivers the solutions you need to provide modern patient experiences \u2014 all from a unified platform. Streamline patient engagement with a leading healthcare call centre solution.<\/p>\n

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Make patient access a priority<\/h3>\n

Go forward with a focus on patient access, even as post-pandemic demands on health systems increase. Give patients the answers and empathetic support they deserve. Genesys helps eliminate patient journey disruptions, such as long wait times or difficulty connecting with the right resource.<\/p>\n

Integrate your EHR to put data into action. Drive efficiencies and reduce patient leakage with automation, digital deflection and quality management. Increase patient loyalty and care plan adherence. And enhance your patient experience across every interaction with AI.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Provide virtual care at scale<\/h3>\n

Demand for healthcare services is on the rise. From aging populations to chronic disease management, there\u2019s an increasing need for creative care models. Genesys has solutions to support virtual care plan management and nursing.<\/p>\n

Get the resources to support contact centres focused on telehealth as well as behavioral and chronic disease wellness. Connect patients virtually with nurse triage, remote patient monitoring and home care workflows. Reduce strain on urgent and emergency care centres while improving patient access.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Create better member, employee and provider experiences<\/h3>\n

Fee-for-outcome models are becoming the norm for Medicare, Medicaid and governments. Care plans, wellness programs and adherence are critical to reaching patient outcomes. Members and patients must understand their care plans and be empowered to stick to the regimen.<\/p>\n

Understand the quality of the experiences you\u2019re providing. Genesys makes it easy to find interactions that need extra support, such as coverage determination. With our contact centre software, you can improve CAHPS and Star ratings \u2014 and drive better member and patient engagement.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Automate and improve routine pharmacy interactions<\/h3>\n

Patients will always have questions about their medications. Automating calls about refills, renewals and other pharmacy inquiries gets patients answers faster. And it reduces strain on pharmacy management when deeper patient and care team engagement is needed.<\/p>\n

You can even automate routine interactions. Care teams can remind patients to follow care plans or provide medication guidance \u2014 without making a live call. And quality tools make it possible to identify issues with medication adherence.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Harness HIT and medical device insights<\/h3>\n

Health information technology (HIT), including EHRs and IoT medical devices, powers every patient journey. Providers have more patient insights than ever before, including medical device data and digitised health information. Interactions connected with this information drive evidence-based medicine.<\/p>\n

Connect the dots across your patient journey to improve patient and employee experiences. Communicate what matters to patients, such as device maintenance reminders or diagnostic results.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Deliver empathetic support during crises<\/h3>\n

Give patients access to services when it matters most. During emergency management or disaster response, your health system should always be ready to meet increased demand. The right technology will scale and adapt at a moment\u2019s notice.<\/p>\n

Patients, care teams and families need responsive services in the event of a pandemic, natural or human-made disasters, or public health crises. Give them access to information without long queues. AI-powered capabilities keep time-to-resolution short, ensuring assisted service is always available for those who need it.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_image%22%3A%22379626%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1681247043063{margin-bottom: -3rem !important;padding-bottom: 7rem !important;}”][vc_row][vc_column]