{"id":490753,"date":"2019-03-18T12:01:18","date_gmt":"2019-03-18T19:01:18","guid":{"rendered":"https:\/\/www.genesys.com\/customer-awards"},"modified":"2026-03-31T15:12:05","modified_gmt":"2026-03-31T22:12:05","slug":"customer-awards","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/customer-awards","title":{"rendered":"Customer Awards"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1744340929243{background-image: url(https:\/\/www.genesys.com\/media\/3D-threads_middle-hidef.jpg?id=565279) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;cia-banner&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Orchestrators Innovation Awards<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#categories\" target=\"\" rel=\"\">View the categories<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;605080&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;section-light&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column v_align=&#8221;middle&#8221; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Celebrating the best in experience innovation<\/h2>\n<p>The Genesys Orchestrators Innovation Awards recognise industry\u2011leading organisations and individuals redefining customer and employee experience excellence. With just eight winners across five categories, the awards honour the most compelling experience transformations amongst Genesys customers.<\/p>\n<p>If you\u2019re pushing boundaries to deliver standout experiences with measurable business impact, don\u2019t let this moment pass you by. Seize the spotlight and showcase your customer experience (CX) leadership on a global stage.<\/p>\n<p>Nominations will open on Wednesday 4th March. Deadline for entries is 12:59 PM US Pacific Time on Friday 24th April.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-gb\/customer-awards#entry\" target=\"\" rel=\"\">Enter today<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"#faq\" target=\"\" rel=\"\">View the FAQ<\/a><\/div>[\/vc_column][vc_column v_align=&#8221;middle&#8221; width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;605082&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;605085&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;605084&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;605083&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;criteria&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Eligibility and success criteria for the Orchestrators Innovation Awards<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Eligibility<\/h3>\n<p>Nominees must:<\/p>\n<ul>\n<li>Be a current Genesys Cloud\u2122 customer with a live solution<\/li>\n<li>Be a member of the Genesys Orchestrators Programme; <a href=\"http:\/\/advocacy.genesys.com\/join\">registration<\/a> is free<\/li>\n<li>Agree to a written case study and\/or a customer video success story<\/li>\n<li>Agree to the use of their organisation\u2019s name and logo on the Genesys website, in the media, and on social and digital channels<\/li>\n<li>Agree to be highlighted in a blog post and a press release announcing the winners, as well as a dedicated press release and social posts about why they won. (View the <a href=\"\/company\/newsroom\/announcements\/genesys-cloud-enables-aterian-to-deepen-customer-loyalty-across-global-marketplaces-and-reduce-costs-by-65\">press release<\/a> for Aterian.)<\/li>\n<li>Not have won a 2025 Genesys Orchestrators Innovation Award in any category they enter in 2026. A customer can nominate their organisation for categories they did not win in 2025.<\/li>\n<li>Submit a completed entry form using the online entry system (available beginning 4th March) by the entry deadline: 11:59 PM US Pacific Time on Friday 24th April.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-gb\/customer-awards\/termsandconditions\" target=\"_blank\" rel=\"\">Terms and conditions<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Success criteria<\/h3>\n<p>Each category of the 2026 Genesys Orchestrators Innovation Awards has its own set of judging criteria and category-specific questions. The full requirements are detailed in the nomination forms, where entrants will respond to questions tailored to the category they select.<\/p>\n<p>Entrants can download the <a href=\"https:\/\/orchestrators.genesys.com\/advocacy?product=genesys-cloud-cx#innovation-awards\" target=\"_blank\" rel=\"noopener\">Awards Excellence Guide<\/a>. It includes previews of the nomination forms for each category, complete with judging criteria and all required questions, as well as sample entries that illustrate a high-scoring submission for each category.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/en-gb\/customer-awards\/judges\" target=\"_blank\" rel=\"\">Meet the judges<\/a><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/customer-awards\/winners\" target=\"_blank\" rel=\"\">See the 2025 winners<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;categories&#8221;][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Award categories<\/h2>\n<p>The 2026 Genesys Orchestrators Innovation Awards categories are:[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"0\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Experience Orchestration Excellence Award \u2013 Best example of an organisation delivering outstanding customer and employee experiences across end-to-end journeys<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>This award will highlight one organisation using AI-Powered Experience Orchestration methodologies to deliver outstanding, seamlessly connected customer and employee experiences across end-to-end journeys. \u200b<\/p>\n<p>The winning organisation excels at using Genesys technology to reimagine and continually optimise complete customer journeys, making them more empathetic, effective, and efficient \u2013 whilst giving employees the ability to deliver smarter outcomes with less effort.<\/p>\n<p>Entries should include information such as how your organisation:<\/p>\n<ul>\n<li>Reimagined and optimised customer and employee experiences by orchestrating more personalised, seamless journeys<\/li>\n<li>Connected data and technologies to enable customer context to move across channels (e.g., moving from a virtual assistant to a voice call with an agent)<\/li>\n<li>Streamlined the agent experience by providing them with needed insight at the outset of each interaction<\/li>\n<li>Improved metrics related to empathy, efficiency, and effectiveness, such as:\n<ul>\n<li>Business outcomes, including increased revenue, decreased technology costs, reduced cost to serve<\/li>\n<li>Improved CSAT, NPS, eNPS<\/li>\n<li>Increased customer and employee retention<\/li>\n<li>Increased employee productivity (e.g., interactions per agent per day)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Level Up Award \u2013 Best example of an organisation using AI extensively to uplevel its experiences and see demonstrable performance improvements<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys has mapped a journey for any organisation looking to continually optimise the customer and employee experience. These \u201cLevels of Experience Orchestration\u201d (see chart below) comprise six stages of maturity in an organisation\u2019s ability to deliver personalised, end-to-end customer journeys and streamlined, empathetic employee experiences.<\/p>\n<p>The winning organisation is successfully using AI extensively to uplevel its customer and employee experiences (e.g., moving from Level 2 to Level 3), and has demonstrable performance improvements and significant business impact to share as a result.<\/p>\n<p>Entries should include information such as how your organisation:<\/p>\n<ul>\n<li>Moved up at least one level<\/li>\n<li>Is using AI capabilities extensively within and across the customer and employee experience<\/li>\n<li>Improved experience-related metrics such as:\n<ul>\n<li>Lower TCO and greater ROI; speed to value<\/li>\n<li>Number of AI solutions implemented and being piloted across CX and EX with compelling, effective use cases<\/li>\n<li>CX and EX performance outcomes pre- vs. post-AI<\/li>\n<li>Annualised savings (e.g., can serve more customers with the same staffing, so hiring\/turnover are reduced)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>The Levels of Experience Orchestration<\/h4>\n<h5>Level 0 \u2013 Zero orchestration<\/h5>\n<p>Human agents handle all interactions, relying on their training and expertise to deliver consistent service<\/p>\n<h5>Level 1 \u2013 Menu-based navigation<\/h5>\n<p>There is menu-based automation of navigation and simple interactions (e.g., IVR) with routing of all remaining interactions to human agents.<\/p>\n<h5>Level 2 \u2013 Predefined dialogue automation<\/h5>\n<p>There is natural language-enabled automation of routine, predefined dialogs via bots. Human agents stand ready to take over at any time and receive assistance or prompts based on pre-defined workflows<\/p>\n<h5>Level 3 \u2013 System-generated conversations<\/h5>\n<p>There are system-generated conversations for many use cases with next-best actions based on customer or employee contexts. And there is seamless transition from virtual agents to humans for nuanced or complex use cases, with copilots increasing human agent effectiveness and efficiency.<\/p>\n<h5>Level 4 \u2013 Empathetic experience generation<\/h5>\n<p>AI evolves to intelligent problem-solving with the introduction of agentic AI. Systems are configured for specific objectives and operate within clearly defined boundaries, using reasoning, planning, and memory to best accomplish goals. Human input, approval, and oversight are still integral, enabling alignment with intent and preventing overreach.<\/p>\n<h5>Level 5 \u2013 Universal agentic orchestration<\/h5>\n<p>AI reaches goal-driven autonomy, dynamically planning and coordinating actions across ecosystems to achieve outcomes without relying on fixed workflows or rigid instructions. This represents the apex of orchestration maturity, where self-directed AI systems collaborate with each other whilst humans provide strategic oversight, governance, and judgement.<\/p>\n<p>Read more about the Levels of Experience Orchestration <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/the-levels-of-experience-orchestration\">in this article<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Humanitarian Impact Award \u2013 Best example of a non-profit\/charitable organisation serving humanity using the Genesys Cloud\u2122 platform<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>This award spotlights one non-profit or charitable organisation that has been able to provide better service to more people and better employee experiences as a result of using Genesys Cloud. The winning organisation not only uses CX technology to support its humanitarian efforts to change and improve lives, it also harnesses that technology to enable its advisers, counsellors, and agents to deliver more empathetic interactions to more people in need.<\/p>\n<p>Entries should include information such as how your organisation:<\/p>\n<ul>\n<li>Makes a difference in the world or in your community<\/li>\n<li>Uses Genesys technology to make a positive impact on your constituents<\/li>\n<li>Has empowered advisers, counsellors, and agents through CX and EX technologies<\/li>\n<li>Is able to provide more or better service than before using Genesys<\/li>\n<li>Improved metrics such as:\n<ul>\n<li>Increased number\/percentage of lives improved \u200b<\/li>\n<li>Increased number\/percentage of constituents served\u200b<\/li>\n<li>Faster handle time\/resolution time<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Sustainability Impact Award \u2013 Best example of an organisation using Genesys Cloud to help achieve its sustainability goals<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>The winning organisation has been able to improve its sustainability metrics and outcomes by implementing and using Genesys Cloud. This organisation prioritises sustainability and its leadership considered not only the sustainability benefits of a cloud-based CX platform, but also the long-term sustainability mission and goals that Genesys has committed to.<\/p>\n<p>Entries should include information such as how your organisation:<\/p>\n<ul>\n<li>Makes a difference in the world or in your community<\/li>\n<li>Improved sustainability and\/or lowered your carbon footprint by moving to the cloud<\/li>\n<li>Lowered emissions<\/li>\n<li>Built a more sustainable supply chain<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Orchestrator of the Year Award \u2013 Team leaders and individual contributors who stand out for their innovative approaches to delivering empathetic, effective experiences<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>These winners are frontline and behind-the-scenes CX stars who strive for excellence every day. There are four types of winners in this category:<\/p>\n<ul>\n<li>A C-level executive who is driving CX innovation, CX strategy, and employee experience strategy<\/li>\n<li>A CX leader who drives change and team engagement (e.g., CX operations director, contact centre supervisor, head of engineering, customer experience manager)<\/li>\n<li>A frontline CX employee who consistently delivers outstanding, empathetic experiences\u200b<\/li>\n<li>An innovative power-user CX developer whose work enables their organisation to deliver outstanding experiences\u200b<\/li>\n<\/ul>\n<p>Nominations will be for one person in one of those roles. Entries should include information about why the nominee stands out, such as:<\/p>\n<ul>\n<li>A story detailing how the person made a difference to the team, a colleague, or customer \u2013 or the experiences the organisation provides overall<\/li>\n<li>Explaining how that person\u2019s attitude and skills stand out<\/li>\n<li>Any metrics that spotlight that person\u2019s performance<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;faq&#8221;][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Frequently asked questions<\/h2>\n<p>Here are the answers to the most commonly asked questions about the Genesys Orchestrators Innovation Awards. [\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What do winning customers receive?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Winning organisations will be globally recognised for excellence in experience innovation. This includes:<\/p>\n<p class=\"font-weight-bold\"><strong>Xperience 2026 VIP treatment<\/strong><\/p>\n<p>Winners will receive recognition at Xperience 2026 in front of industry peers and influencers.<\/p>\n<p>In addition, the winners will be awarded:<\/p>\n<ul>\n<li>A trip to Xperience 2026 that includes round-trip economy class air fare to Las Vegas, full event access, and a three-night hotel stay (Already registered? If you win an award and are the person who will represent your organisation at Xperience, you will be reimbursed for your flight, event access, and hotel stay.)<\/li>\n<li>On-stage award presentation of personalised trophy<\/li>\n<li>Exclusive networking events with other customer experience leaders<\/li>\n<li>VIP experiences, including photographs with key Genesys executives and reserved seating at main-stage presentations<\/li>\n<li>Primary consideration as an Xperience 2026 speaker<\/li>\n<\/ul>\n<p><strong>Case study<\/strong><\/p>\n<p>Genesys will publish a case study or profile of each winner, showcasing their success story.<\/p>\n<p><strong>Press opportunities<\/strong><\/p>\n<p>Genesys will share press releases with key media outlets in several geographies, as well as globally announcing the winners. (View 2025 <a href=\"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-honours-global-innovators-in-customer-experience-at-xperience-2025\">global news release<\/a> and the <a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-cloud-enables-aterian-to-deepen-customer-loyalty-across-global-marketplaces-and-reduce-costs-by-65\">press release<\/a> for Aterian.)<\/p>\n<p>Select winners will have the opportunity to be interviewed by business and industry media.<\/p>\n<p><strong>Social media coverage<\/strong><\/p>\n<p>Genesys will share social media posts across several platforms announcing the winners and highlighting their successes.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What are the nomination and judging processes?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><ul>\n<li>Genesys customers can nominate their organisation or themselves for any of the awards. Additionally, a peer, colleague, partner or Genesys employee can nominate a Genesys customer (organisation or individual) \u2013 with their permission.<\/li>\n<li>Nominees can apply to as many categories as they\u2019d like, as long as their entries are tailored to each award category. But an organisation will only be named a winner in one category. Additionally, 2025 Orchestrators Innovation Awards winners can nominate their organisation for categories they did not win in 2025.<\/li>\n<li>If you\u2019re not sure whether you\u2019re allowed to submit a nomination on behalf of your organisation, review the <a href=\"#criteria\">Eligibility criteria<\/a> and <a href=\"https:\/\/www.genesys.com\/en-gb\/termsandconditions\">Terms and Conditions<\/a> and share them with the appropriate decision maker.<\/li>\n<li>All nominees must be a members of the complementary Genesys Orchestrators Program. Nominees can join or update their profile <a href=\"http:\/\/advocacy.genesys.com\/join\">here<\/a>. Registration is free.<\/li>\n<li>Nominees can access the Awards Excellence Guide (available beginning 4th March). The guide includes information needed to submit a high-scoring nomination, including judging criteria, entry questions, and sample entries.<\/li>\n<li>Entry forms will be available in six languages: English, French, German, Japanese, Portuguese and Spanish. Nominees can submit their entries in any of those languages.<\/li>\n<li>A panel of judges that includes Genesys executives, industry analysts, and past customer winners will select the winners of the 2026 Genesys Orchestrators Innovation Awards.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What\u2019s the deadline for submitting a nomination?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>The nomination period will close at 12:59 PM US Pacific Time on Friday 24th April.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How will I know the results of the 2026 Orchestrators Innovation Awards?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Finalists will be contacted directly and announced\u202fon\u202fthe Genesys blog by\u202f30th June\u202f2026.<\/p>\n<p>Winners will be\u202fpublicly announced\u202fon 1st\u202fSeptember 2026\u202fat\u202fXperience\u202f2026 and via a press release\u202fand social media.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How many winners will be recognised?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>There will be eight winners total from five categories:<\/p>\n<ul>\n<li>Experience Orchestration Excellence Award<\/li>\n<li>Level Up Award<\/li>\n<li>Humanitarian Impact Award<\/li>\n<li>Sustainability Impact Award<\/li>\n<li>Orchestrator of the Year Award (four winners: a C-level executive, a team leader\/supervisor, an agent and a developer\u200b)<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">I have a question that isn\u2019t in the FAQ. Whom can I contact?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>If your question is not included here, please email <a href=\"mailto:awards@genesys.com\">awards@genesys.com<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;entry&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Your awards entry starts here<\/h2>\n<p style=\"text-align: center;\">Showcase your innovation and leadership in experience excellence. Enter the 2026 Genesys Orchestrators Innovation Awards today.<\/p>\n<p style=\"text-align: center;\"><strong>Please select your preferred language to begin the entry process.<\/strong><br \/>\nDownload the <a href=\"https:\/\/orchestrators.genesys.com\/advocacy?product=genesys-cloud-cx#innovation-awards\" target=\"_blank\" rel=\"noopener\">Awards Excellence Guide<\/a> to preview the questions and view sample entries.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-center justify-content-center\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=nOZceM-Qx02ogurzEtHRXRtFu8cMiuNJuFstuGbW-AZUNjRXVUVKTFJHRVRJVEROVkQzM1ZJOUo4Qi4u&route=shorturl\" target=\"_blank\" rel=\"noopener\">English<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-center justify-content-center\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=nOZceM-Qx02ogurzEtHRXRtFu8cMiuNJuFstuGbW-AZUQjM3MlhFWU41S0c5TjJORTQyWFg1TFFZOC4u&route=shorturl\" target=\"_blank\" rel=\"noopener\">German<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-center justify-content-center\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=nOZceM-Qx02ogurzEtHRXRtFu8cMiuNJuFstuGbW-AZUQzhGSEVWUDU0UjUxNVdXRktWSFRCWjNJUi4u&route=shorturl\" target=\"_blank\" rel=\"noopener\">Portuguese<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-center justify-content-center\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=nOZceM-Qx02ogurzEtHRXRtFu8cMiuNJuFstuGbW-AZUMzRXSFhVRzFIR1gxQkpON1A5NDcxMThDTy4u&route=shorturl\" target=\"_blank\" rel=\"noopener\">French<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-center justify-content-center\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=nOZceM-Qx02ogurzEtHRXRtFu8cMiuNJuFstuGbW-AZUMUtDTFcxSVlHRkdITVBXMkw3NlczOUVUUy4u&route=shorturl\" target=\"_blank\" rel=\"noopener\">Japanese<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-center justify-content-center\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=nOZceM-Qx02ogurzEtHRXRtFu8cMiuNJuFstuGbW-AZUODFPOVhOTUdDR1MyVFdJMk9aWVFETk1HOS4u&route=shorturl\" target=\"_blank\" rel=\"noopener\">Spanish<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>The Fine Print:<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"3\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">TRAVEL<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys is not responsible for your travel documentation\u202for any associated fees. By accepting the prize, you\u202fwarrant\u202fthat you have the required\u202ftravel documentation to the United States. If you do not\u202fand are unable to travel, no cash equivalent of the\u202fXperience2026 VIP Treatment Prize will be provided. Genesys reserves the right\u202fto substitute equivalent prizes\u202fshould the event be cancelled or rescheduled. No cash refunds will be provided. In the event you are unable to attend and need to substitute a corporate representative, please\u202fnotify Genesys\u202fimmediately. Genesys will try to make reasonable accommodations, but\u202freserves the right to refuse substitutions after travel and registration has been\u202fbooked.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">NO LIABILITY & INDEMNIFICATION<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>By entering this Contest, you agree to release, discharge and hold harmless Genesys, its affiliates, and its directors, officers, employees, agents and assigns (the \u201cReleased Parties\u201d) from any claims, losses, and damages arising out of, or relating to, your participation in this Contest or any Contest-related activities (including, without limitation, the concert) and the acceptance and use, misuse, or possession of any prize awarded hereunder (including, without limitation, any misrepresentation made by you in connection with the Contest; any non-compliance by you with these Official Rules; claims brought by persons or entities other than the parties to these Official Rules arising from or related to your involvement with the Contest; acceptance, possession, misuse or use of any prize or participation in any Contest-related activity or participation in this Contest; any malfunction, error or other problem arising in connection with the collection, processing, or retention of entry information; or any typographical or other error in the printing, offering or announcement of any winner). The foregoing includes, without limitation, any claim for personal injury, property loss or damage, or death arising in any way in connection with the Contest.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">OTHER TERMS<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Decisions of Genesys on all matters related to the Contest are final and binding. Genesys reserves the right to cancel or modify the Contest for any reason, including but not limited to, if fraud, misconduct or technical failures destroy the integrity of the Contest, or if a computer virus, bug, or other technical problem corrupts the administration, security, or proper administration of the Contest as determined by Genesys, in its sole discretion. Genesys reserves the right to disqualify or prohibit the participation of an individual if fraud or tampering is suspected, or if the individual\u202ffails to\u202fcomply with\u202fany requirement of participation or with any provision in these Official Rules. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE OPERATION OF THIS CONTEST MAY BE A VIOLATION OF CRIMINAL &amp; CIVIL LAWS. GENESYS RESERVES THE RIGHT TO DISQUALIFY AND\/OR SEEK DAMAGES FROM ANY INDIVIDUAL MAKING ANY SUCH ATTEMPTS TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW.\u202f <\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">GOVERNING LAW & MANDATORY ARBITRATION<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Any disputes arising under this Contest and\/or these Official Rules will be governed by relevant U.S. federal statutes and regulations and the internal laws of the State of California. Genesys and each entrant agree that any such claim or dispute between the parties, or between a party and any agent, employee, successor, or assign of the other, related to this Contest and\/or these Official Rules (including the applicability of this arbitration clause) shall be resolved by binding arbitration administered by the JAMS under its rules and procedures in effect when the claim is filed. The rules and procedures and other information, including information on fees, may be obtained from JAMS\u2019 website (<a href=\"https:\/\/www.jamsadr.com\/\">www.jamsadr.com<\/a>) or by calling JAMS at +1 949 224 1810. Any award by the arbitrator(s) may be entered as a judgement in any court having jurisdiction.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">RIGHT TO DISQUALIFY<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys reserves the right to disqualify or prohibit the participation of an individual if fraud or tampering is suspected; if the individual fails to comply with any requirement of participation or with any provision in these Official Rules; if the individual\u2019s behaviour or communication at any point is disruptive, may or does cause damage or to any person, property, or reputation of Genesys, or is otherwise not in accordance with all applicable laws and generally accepted social practices as determined in Genesys\u2019 sole discretion.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">SEVERABILITY<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect.<\/p>\n<p><strong>View the complete<\/strong> <a href=\"https:\/\/www.genesys.com\/en-gb\/termsandconditions\">Terms and Conditions<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1744340929243{background-image: url(https:\/\/www.genesys.com\/media\/3D-threads_middle-hidef.jpg?id=565279) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;cia-banner&#8221;][vc_column_text css=&#8221;&#8221;] Orchestrators Innovation Awards [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;605080&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;section-light&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column v_align=&#8221;middle&#8221; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Celebrating the best in experience innovation The Genesys Orchestrators Innovation Awards recognise industry\u2011leading organisations and individuals redefining customer and employee experience excellence. [&hellip;]<\/p>\n","protected":false},"author":1197,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-490753","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/490753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1197"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=490753"}],"version-history":[{"count":14,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/490753\/revisions"}],"predecessor-version":[{"id":620942,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/490753\/revisions\/620942"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=490753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}