{"id":487417,"date":"2023-08-15T09:29:18","date_gmt":"2023-08-15T16:29:18","guid":{"rendered":"https:\/\/www.genesys.com\/information-technology"},"modified":"2024-04-01T15:19:00","modified_gmt":"2024-04-01T22:19:00","slug":"it","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/it","title":{"rendered":"Information Technology"},"content":{"rendered":"

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Drive smarter CX strategy with a modernised tech stack<\/h1>\n

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Get started<\/a><\/div>[\/vc_column][vc_column width=”5\/12″][vc_single_image image=”485976″ alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0″][vc_column_text]<\/p>\n

A single platform with endless possibilities<\/h2>\n

Customers always want more. So do the customer experience (CX) teams that engage with them.<\/p>\n

But if that leads to a patchwork of point solutions, data silos and complex integrations, then more becomes too much. You end up scrambling just to keep the lights on \u2014 and that leaves no time for innovation.<\/p>\n

It\u2019s time to modernise your tech stack, enable faster innovation and build stronger strategic partnerships within your organisation.<\/p>\n

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A platform built for innovation<\/h3>\n

Innovate without limits for unique experiences that elevate your brand and increase customer loyalty.<\/p>\n<\/div>

Explore the platform<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/4″]

Unified, modern cloud architecture<\/h3>\n

Discover how a modern cloud architecture enables agility and innovation with a simplified tech stack.<\/p>\n<\/div>

View the architecture<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/4″]

Unsurpassed global reach<\/h3>\n

Improve customer experience and expand your global footprint with centralized control.<\/p>\n<\/div>

See the global regions<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/4″]

Flexible pricing to meet your needs<\/h3>\n

Explore Genesys Cloud plan options to find the best fit for your business needs.<\/p>\n<\/div>

Learn about pricing<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0″][vc_column_text]<\/p>\n

Gain agility with a simplified CX tech stack<\/h2>\n

Reduce IT burdens, increase efficiency and agility, and lower costs with a unified open cloud platform. Replace your technical debt with a modern cloud infrastructure.<\/p>\n

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Cut the cost of exceptional CX<\/h3>\n

Consolidate multiple systems into a single open platform with comprehensive pre-integrated microservices for CX and workforce engagement management (WEM) on a single codebase. Extensive integrations and native AI enable personalised experiences for every customer on any channel. A single system eases administration, minimises your tech footprint, simplifies solution management and cuts your costs.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Streamline data aggregation<\/h3>\n

Drive smarter automation with AI-ready data from across your CX ecosystem \u2014 there\u2019s no need for a team of data analysts. Automate data extraction to add context and mine customer intent. Simplified aggregation and identity resolution create a unified view of the customer and enable continuous monitoring across channels. Trigger automation in the Genesys Cloud\u2122 platform and beyond with real-time event data.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Simplify AI deployment<\/h3>\n

Speed AI deployment and adoption with\u00a0turnkey AI<\/a>. Intuitive interfaces enable CX teams to configure native AI capabilities quickly, and they can optimise for selected KPIs with just a click. These capabilities learn and evolve, so your business will always be equipped for deeper insights and smarter automation in real time \u2014 without requiring a dedicated AI development team.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Maximize resilience and reduce risk<\/h3>\n

Say goodbye to capacity constraints with an autoscaling microservices architecture that adapts instantly. Maximum resilience and uptime are backed by an aggressive SLA with a 100% guarantee.\u00a0View the system status in real time<\/a>. A single SLA covers all CX and WEM capabilities, so there\u2019s no confusion or shifting the blame when you need support.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10 vc_col-sm-offset-0″][vc_column_text]<\/p>\n

Put CX innovation within reach throughout your business<\/h2>\n

As customer expectations shift, brands that adapt quickly will thrive. Build your capacity to innovate without burdening development and IT resources.<\/p>\n

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Share the power to innovate<\/h3>\n

User-friendly tools empower CX teams to self-serve innovation. No-code orchestration tools enable technical and non-technical users to collaborate and co-create in real time to build differentiated experiences. Add value in a few clicks with over 500 pre-built apps and integrations in the AppFoundry\u00ae Marketplace<\/a>.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Create unique CX solutions faster<\/h3>\n

Accelerate innovation with an open platform and rich developer tools. Extend and connect to the platform with more than 3,000 APIs you can test in the developer centre<\/a>. Build unique customer experience solutions with sustainable development frameworks; templates; and tools in familiar, modern programming languages. Easily deploy changes into production with A\/B testing for smarter innovation and less risk.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Get zero-downtime upgrades<\/h3>\n

Weekly releases<\/a> keep you up to date without weekend upgrades and system downtime. Continuous product innovation ensures you\u2019re prepared to adapt and innovate. Add new functionality as it\u2019s released at no additional cost with just a click. Stay ahead of customer expectations and the competition with the latest CX tech delivered automatically.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Scale globally as needs change<\/h3>\n

Expand operations with unsurpassed global coverage and a world-class security stance<\/a>. A single codebase and shared security model reduce burdens and free up budget. The Global Media Fabric ensures service quality worldwide. Plus, you maintain centralised control for consistent operations across deployments of any size, location or operating model.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0″][vc_column_text]<\/p>\n

Elevate IT beyond service to strategic partnerships<\/h2>\n

Stronger internal partnerships lead to better business outcomes. Deepen your strategic relationships with a composable platform that drives collaborative innovation.<\/p>\n

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Empower business partners<\/h3>\n

User-friendly tools shared across teams accelerate the conversion of knowledge into action. That empowers business partners to innovate collaboratively.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Increase your impact<\/h3>\n

A modern tech stack eases IT burdens. Rich productised capabilities and easier innovation reduce developers\u2019 workloads. Redirect resources to higher-impact initiatives.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Develop your staff<\/h3>\n

Innovation with modern tools creates a dynamic environment for top technical talent. With lighter IT burdens, you can devote more time to skills development.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Achieve internal alignment<\/h3>\n

Through co-creation with business partners, you\u2019ll gain insights into their goals. And you\u2019ll be empowered to better align technology resources throughout the organisation.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Deliver enduring value<\/h3>\n

A modern architecture boosts efficiency. Increased agility enables innovation. With the power to say yes to more, you\u2019re equipped to deliver enduring value.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Drive sustainable change<\/h3>\n

With infrastructure flowing toward the future, you can do more than respond to requests. You can anticipate future needs and engage in more holistic planning.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=”black” background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0″][vc_column_text]<\/p>\n

See what our customers have to say<\/h2>\n

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\n \"\"<\/div>

We always felt Genesys had our back. It was a pleasure to work with this team. I can\u2019t speak more highly of the quality of the solution and how excited our agents, managers and executives were when we could finally track and see what was going on in our business.<\/p>\n<\/blockquote>

\u2014 Jason Ferguson, VP Digital Experience, Xerox<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=”1\/2″]
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We knew it was time to migrate to a Genesys Cloud solution that would transform the contact centre by delivering the innovation and automating business processes that our company needed. Now, we have a robust platform with all the features to empower our agents with a superior user experience. And it\u2019s taken our customer service to another level.<\/p>\n<\/blockquote>

\u2014 Adri\u00e1n Lozano Cant\u00fa, Customer Service Manager, Heineken Mexico<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0″][vc_column_text]<\/p>\n

Explore the possibilities of an industry-leading experience platform<\/h2>\n

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Gain endless possibilities with a single open platform<\/h2>\n

Reduce technical debt, lower costs and deliver more for customers and business partners. Assemble your optimal mix of capabilities, integrations and apps. When requirements change, adapt and innovate with ease. Get ready to elevate your company\u2019s CX strategy.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p><\/div>

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