{"id":407928,"date":"2021-11-09T10:19:28","date_gmt":"2021-11-09T18:19:28","guid":{"rendered":"https:\/\/www.genesys.com\/latitude-collections"},"modified":"2024-05-16T10:56:07","modified_gmt":"2024-05-16T17:56:07","slug":"latitude-collections","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/latitude-collections","title":{"rendered":"Latitude – Collections"},"content":{"rendered":"

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Simplify debt collection management with Latitude by Genesys<\/h1>\n

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Get started<\/a><\/div>[\/vc_column][vc_column width=”7\/12″ offset=”vc_hidden-xs”][vc_single_image image=”399813″][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Make collections easy for your business<\/h2>\n

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Automate your business logic<\/h3>\n

Create and deploy business logic and account flow strategies with business process automation. Get more precise control, higher productivity and increased collections.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Give agents the tools they need<\/h3>\n

An agent’s job is complex, especially when it includes collections. Make it easier with a browser-based application that’s intuitive to use and reduces the number of screens and complexity.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Avoid more compliance errors<\/h3>\n

Comply with local, international and federal laws through clearly defined, consistent account treatment with automated monitoring, updates, account processing and follow-up.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Powerful collections software with the features you need<\/h2>\n

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Customise and configure<\/h3>\n

Get the flexibility needed to give your agents the information they need \u2014 customised just for them. Choose display data, configure work forms and add any number of custom panels.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Data exchange<\/h3>\n

Extract or ingest information from other systems or platforms with the Latitude Exchange, Extract, Transform and Load (ETL) tool. This includes data warehouses, business intelligence platforms and more.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Configurable dashboards<\/h3>\n

Latitude by Genesys dashboards are easily configured to display the real-time statistics you need. Add input from scoring and modeling tools for a complete view of your operations and costs.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

KPI portal<\/h3>\n

Give all your stakeholders visibility into operational metrics. The secure web portal offers anytime, anywhere access, while your administrator controls the parameters of what they can see. <\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Latitude Workflow<\/h3>\n

As accounts are processed, they automatically move to the next activity based on defined rules, policies and procedures \u2014 while enforcing business rules through robust workflow policies and permissions.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Pre-built integrations<\/h3>\n

Pre-built integrations let you work across multiple service providers. Easily manage mail generation, skip-trace functionality, payment processing and data enrichment.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_column_text]<\/p>\n

Manage every collections process with confidence<\/h2>\n

From original collectors to debt buyers and third-party agencies, Latitude by Genesys makes collections easy. Systematically manage account assignment, segmentation and exception handling for any process \u2014 whether it\u2019s collections, litigation or recovery.<\/p>\n

With Latitude by Genesys, you can seamlessly optimise your agent resources, increase data quality and mitigate loss. Assess how your collections processes are performing across email, SMS, IVR and live agents. Then make strategic decisions based on insights, including managing account assignment, optimising ROI and streamlining processes.[\/vc_column_text][\/vc_column][vc_column width=”7\/12″]

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2.5X<\/h3>\n

increase in financial hardship-related calls in one week during the pandemic<\/p>\n

Harvard Business Review, 2020<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column]

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\"Gartner<\/p>\n

2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service<\/p>\n

Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div>

Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>