{"id":389677,"date":"2021-07-28T13:03:14","date_gmt":"2021-07-28T20:03:14","guid":{"rendered":"https:\/\/www.genesys.com\/insurance"},"modified":"2025-07-08T08:17:23","modified_gmt":"2025-07-08T15:17:23","slug":"insurance","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/solutions\/insurance","title":{"rendered":"Insurance"},"content":{"rendered":"

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Solutions<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Insurance customer service solutions<\/h1>\n

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Deliver convenient customer experiences for the modern day insurance customer<\/p>\n

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Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”578943″ alignment=”right” css=”” rounded_corners=”rounded-lg”][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row content_placement=”middle”][vc_column width=”1\/2″]
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Stand out from the pack by prioritising experience<\/h2>\n

A single claim or policy change can make or break a relationship in the experience economy. Deliver connected experiences that exceed expectations and create lasting loyalty.
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Deliver personalised, empathetic insurance experiences<\/h2>\n

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Empathise with your policyholders<\/h3>\n

There\u2019s no need to be anxious during the claims process. With Genesys, companies provide proactive updates on claims activity.<\/p>\n

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Improve efficiency and utilisation<\/h3>\n

Leverage the technology to reduce friction and connect frontline and back office teams to reduce effort and improve churn.<\/p>\n

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Elevate and integrate services<\/h3>\n

Make your insurance ecosystem more integrated. Improve speed to market, flexibility and scalability with an open cloud platform.
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Create engaging insurance experiences across channels<\/h2>\n

Learn the true drivers of inbound interactions and lost retention opportunities with journey management. Drive customer satisfaction and improve performance with deep customer insights and cross-functional coordination. Connect front-, middle- and back-office teams in a single workflow, keeping the customer in the loop all the way. From underwriting to claims, anticipate and address sales and service needs.
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Radically transform customer experiences<\/h3>\n

Insurance agencies and companies must deliver the best support every time, even more so during times of crisis. Use policyholder preferences \u2014 not carrier needs \u2014 to drive interactions.<\/p>\n

Provide options along their journeys. Offer proactive communications about application status, claim status or payment notification. Enable customers to self-serve and avoid waiting in a queue for an insurance agent.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”577861″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

Improve flexibility and responsiveness<\/h3>\n

Carriers need to adapt and respond to fluctuating demands. But legacy core systems are often siloed by function, and may even have different data, processes, technology and outcomes.<\/p>\n

Migrating to the cloud reduces maintenance costs, enables continuous innovation and streamlines support. It also makes it easy to enable remote work and access to new artificial intelligence (AI) and analytics features.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”577860″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

Adopt intelligent processes<\/h3>\n

Policyholders want convenience and simplicity from their insurance company. And if they don\u2019t get it, they will look elsewhere.<\/p>\n

Leverage AI-powered bots and predictive capabilities throughout common processes. Use work automation to smooth processes and increase efficiency. Keep customers engaged and empower them with self-service \u2014 from requesting a quote to filing a claim. Gather insights to uncover training needs and improve customer relationships.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”578944″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

Boost operational efficiency<\/h3>\n

Give customers exceptional service without overworking insurance call centre agents and staff. AI, virtual agents and other technologies deflect interactions, reduce handling times and improve efficiency.<\/p>\n

Meet customers on the channels they love most with meaningful, helpful content. And if they require more help, seamlessly guide them toward human support.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” el_class=”d-flex align-items-center mb-5″ css=”.vc_custom_1750848782208{background-image: url(https:\/\/www.genesys.com\/media\/form_background.png?id=574784) !important;}”][vc_row r_gutter_size=”gutter-small” background_color=”bgc-glass” equal_height=”yes” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Genesys has the capabilities for insurance customer service<\/h2>\n

Unlock limitless potential by connecting Genesys with systems of record. Amplify self-service by leveraging systems like Guidewire and Duck Creek to promote automation for your book of business.
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Artificial intelligence<\/h3>\n

Power your sales, policy services and claims center with scalable personalised experiences.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Cloud security<\/h3>\n

Ensure the security and privacy of policyholder data across every interaction.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Customer self-service<\/h3>\n

Deliver targeted omnichannel self-service across insurance experiences.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Virtual agents<\/h3>\n

Interact with AI-powered bots while agents address challenging queries.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Digital customer engagement<\/h3>\n

Use automation and digital channels for underwriting and claims to improve interactions and lower costs.
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Predictive web engagement<\/h3>\n

Know who\u2019s visiting your website and why. Automatically direct them to the next best action.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Employee performance management<\/h3>\n

Supervisors gain instant insights into performance, and employees see results in real time to drive their success.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Reporting and analytics<\/h3>\n

Get a complete view of activities to drive better experiences and identify training needs.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Work automation<\/h3>\n

Connect frontline agents and back office processes to fully understand and automate the end-to-end customer journey.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes”][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

See why insurance industry leaders trust Genesys<\/h2>\n

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