{"id":380618,"date":"2021-06-04T11:11:10","date_gmt":"2021-06-04T18:11:10","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=380618"},"modified":"2025-06-17T04:21:24","modified_gmt":"2025-06-17T11:21:24","slug":"aws","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/partners\/global-strategic-alliances\/aws","title":{"rendered":"AWS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1746211437378{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;570424&#8243; css=&#8221;&#8221; si_max_width=&#8221;176px&#8221;][vc_column_text]<\/p>\n<h1>Genesys was awarded the AWS global partner of the year for Customer Experience<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#getstarted\" target=\"\" rel=\"\">Contact us<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/dsSpx4xtsg8?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/aws_hero_thumbnail.jpg\" alt=\"Aws hero thumbnail\" width=\"823\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><p class=\"video-duration mb-0\">2:15 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<p class=\"h5\">Genesys and Amazon Web Services<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"h3\">Level up your CX tech at scale<\/h2>\n<p>Give your customers the experiences they deserve with support from the leaders in contact centre and cloud Infrastructure as a Service. Genesys solutions run on AWS Cloud, integrating AWS artificial intelligence (AI) and machine learning. With the support of two globally trusted partners, you can reliably deliver better, more personalised customer and employee experiences.<\/p>\n<h3 class=\"h5\">Have confidence your customer experience data is secure<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Get end-to-end data protection with rigorous testing and auto-healing architecture<\/li>\n<li>Protect customer data with AWS security, compliance and identity products, as well as built-in Genesys compliance and security tools<\/li>\n<li>Meet the government and compliance requirements of highly regulated industries<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Empower agents with native workforce engagement management<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Analyse customer interactions in real time to find excellence patterns and opportunities for improvement<\/li>\n<li>Leverage AI and machine learning to improve forecast accuracy<\/li>\n<li>Ensure sensitive employee information is handled per government and compliance requirements<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Build unique conversational AI experiences using turnkey digital and AI<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Improve customer-agent interactions using built-in AI to analyse patterns and identify next-best actions and outcomes<\/li>\n<li>Know when to reach out to customers at the right time with the right content<\/li>\n<li>Eliminate mundane tasks by automating self-service for customers and employees<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Realise cost predictability and cost optimisation in your contact centre<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Budget your cloud CX platform with confidence<\/li>\n<li>Leverage your cloud strategy for cost optimisation<\/li>\n<li>Take advantage of flexible payment terms and options via the AWS Marketplace<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Leverage journey orchestration across channels<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Analyse customer journeys to determine root causes of poor contact centre experiences and performance issues<\/li>\n<li>Prioritise experience enhancements that will deliver the greatest impact to customers and the business<\/li>\n<li>Eliminate mundane tasks by automating self-service for customers and employees<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Deliver a CX solution that scales with you<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Get proven, reliable CX solutions no matter your organisation\u2019s size<\/li>\n<li>Scale your applications in real time with AWS autoscaling and auto-failover capabilities<\/li>\n<li>Deploy Genesys Cloud instantly in over 20 AWS availability regions<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text el_class=&#8221;p-2 bgc-lgray rounded-lg&#8221;]<span class=\"text-navy text-32\">Quick Facts<\/span><\/p>\n<p><strong>About:<\/strong><\/p>\n<p>Genesys and Amazon Web Services (AWS)<\/p>\n<p><strong>Partnership type:<\/strong><\/p>\n<p>Global strategic alliance<\/p>\n<p><strong>Focused solutions:<\/strong><\/p>\n<ul>\n<li><span class=\"text-black\">Genesys Cloud\u2122 platform, built on AWS<\/span><\/li>\n<li><span class=\"text-black\">Genesys Cloud EX\u2122 solution, built on AWS<\/span><\/li>\n<li><span class=\"text-black\">Genesys Cloud, with AWS contact centre intelligence<\/span><\/li>\n<\/ul>\n<p><strong>Alliance benefits summary:<\/strong><\/p>\n<ul>\n<li><span class=\"text-black\">Meet the needs of your business with innovative new solutions and dedicated Genesys and AWS global teams<\/span><\/li>\n<li><span class=\"text-black\">Mitigate risk by partnering with two Gartner\u00ae Magic Quadrant\u2122 solution providers with proven success<\/span><\/li>\n<li><span class=\"text-black\">Accelerate time to results and digital transformation with best-in-class innovative solutions<\/span><\/li>\n<li><span class=\"text-black\">Apply Genesys Cloud usage to your AWS enterprise cloud commitment<\/span><\/li>\n<li><span class=\"text-black\">Get a consolidated bill, flexible terms and discounted pricing when you purchase Genesys from the AWS Marketplace<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row css=&#8221;.vc_custom_1688749378445{padding-top: 2rem !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Transform your digital experience \u2014 no matter your industry<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749712361{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/partners\/global-strategic-alliances\/aws\/public-sector\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Public sector<\/h3>\n<p>Make swift, data-informed decisions that support your contact centre\u2019s mission-critical services to customers.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/partners\/global-strategic-alliances\/aws\/retail\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Retail and consumer products<\/h3>\n<p>Foster customer loyalty and increase revenue by delivering data-driven and AI-enabled customer experiences.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/partners\/global-strategic-alliances\/aws\/financial-services\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Financial services<\/h3>\n<p>Orchestrate superior digital customer journeys using a secure cloud environment. Increase revenue per client, cross-selling and customer satisfaction.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/partners\/global-strategic-alliances\/aws\/healthcare\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Healthcare<\/h3>\n<p>Deliver the journey your patients crave. Give them empathetic, efficient experiences that are connected across every touchpoint.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8221;.vc_custom_1688749656418{padding-top: 0rem !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"text-navy h3\" style=\"text-align: center;\">Hear from our joint customers<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749664628{padding-top: 0rem !important;}&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View eFinancial story\" title=\"eFinancial\" href=\"#5657\"><img decoding=\"async\" class=\"company-logo\" alt=\"Efinancial\" src=\"https:\/\/www.genesys.com\/media\/eFinancial.png\" width=\"300\" height=\"49\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View BancoEstado story\" title=\"BancoEstado\" href=\"#464889\"><img decoding=\"async\" class=\"company-logo\" alt=\"Bancoestadox250\" src=\"https:\/\/www.genesys.com\/media\/BancoEstadox250.png\" width=\"250\" height=\"47\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"5657\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/library.genesys.com\/m\/60646c5edb40f274\/original\/Redesigning-the-life-insurance-experience-co-branded-AWS_EN.pdf\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Efinancialhero\" src=\"https:\/\/www.genesys.com\/media\/eFinancialHero.jpg\" width=\"626\" height=\"345\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cOn March 22, we still had two call centers running on-prem. By the end of the next day, we were 100% on Genesys Cloud with 400 staff relieved to be working from home. April turned out to be one of our best-performing months on record.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Paul Bourdeaux<\/p><p class=\"customer-title\">Chief Information Officer, Vericity (Parent company of eFinancial)<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"464889\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/library.genesys.com\/m\/433f8735f225446e\/original\/BancoEstado-Cobranded-AWS_EN.pdf\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Bancoestado x626\" src=\"https:\/\/www.genesys.com\/media\/BancoEstado_x626-.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cMigrating our contact center to the cloud was a challenge since we had a very limited time and all the complexity of implementing this during a health crisis. Thanks to the efforts of our team and the support of the Genesys team, we successfully carried out and completed this challenge. Most importantly, we improved our customers\u2019 experience.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Luis Ch\u00e1vez Tuesta<\/p><p class=\"customer-title\">Head of Software and Product Development, BancoEstado<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"https:\/\/www.genesys.com\/customer-stories\/techstyleos\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Western Governors University story\" title=\"Western Governors University\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-governors-university\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wgulogo\" src=\"https:\/\/www.genesys.com\/media\/WGUlogo.png\" width=\"825\" height=\"186\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View eFinancial story\" title=\"eFinancial\" href=\"https:\/\/www.genesys.com\/customer-stories\/efinancial\"><img decoding=\"async\" class=\"company-logo\" alt=\"Efinancial\" src=\"https:\/\/www.genesys.com\/media\/eFinancial.png\" width=\"300\" height=\"49\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Woolworths story\" title=\"Woolworths\" href=\"https:\/\/www.genesys.com\/customer-stories\/woolworths\"><img decoding=\"async\" class=\"company-logo\" alt=\"Woolworths\" src=\"https:\/\/www.genesys.com\/media\/woolworths-1.png\" width=\"200\" height=\"47\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View BancoEstado story\" title=\"BancoEstado\" href=\"https:\/\/www.genesys.com\/customer-stories\/bancoestado\"><img decoding=\"async\" class=\"company-logo\" alt=\"Bancoestadox250\" src=\"https:\/\/www.genesys.com\/media\/BancoEstadox250.png\" width=\"250\" height=\"47\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center  vc_custom_1746212223415\"  href=\"https:\/\/aws.amazon.com\/marketplace\/pp\/prodview-hy7mzpidw3yjy\" target=\"_blank\" rel=\"noopener\"><div class=\"card-body text-center col-content\"><p><img decoding=\"async\" class=\"alignnone size-large wp-image-488678\" style=\"max-width: 333px; margin-bottom: 35px;\" src=\"https:\/\/www.genesys.com\/media\/AWS-Marketplace_logo-lockup_RGB.png\" \/><\/p>\n<h3>Discover Genesys solutions on AWS Marketplace<\/h3>\n<p>Take advantage of core benefits like consolidated billing, flexible terms and AWS Cloud consumption draw down.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Take your customer experience to the next level<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/resources\/deliver-experiences-customers-will-love-with-genesys-and-aws?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Deliver-empathetic-experiences_thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Deliver empathetic experiences thumbnail\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><h3 class=\"item-title mb-0\">Deliver empathetic experiences your customers will love with Genesys and AWS<\/h3><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/webinars\/how-alberta-motor-association-improved-cx-with-ai-and-self-service_live-qa?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Social-AMA-AWS-live-1200x675-px.png\" height=\"675\" width=\"1200\" alt=\"Social   ama aws live 1200&#215;675 px\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">How Alberta Motor Association improved CX with AI and self-service <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/four-phases-of-preparing-for-cx-evolution-genesys-aws?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Four-phases-cx-evolution_thumbnail-1.jpg\" height=\"480\" width=\"880\" alt=\"Four phases cx evolution thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">The four phases of preparing for CX evolution<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/answering-the-call-of-todays-consumers-how-retailers-can-deliver-superior-customer-experience?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-SA-FS-December-2021-v3.png\" height=\"418\" width=\"800\" alt=\"F&s   strategic alliance   december 2021\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Answering the call of today\u2019s consumers: How retailers can deliver superior customer experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;getstarted&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;getstarted&#8221;][vc_column_text]<\/p>\n<p class=\"text-32\">Get started with Genesys and AWS<\/p>\n<p>Together, Genesys and AWS deliver the secure, innovative solutions your business needs to thrive. Scale and adjust your support strategy at a moment\u2019s notice to exceed your customers\u2019 increasing expectations. And drive exceptional employee and customer experiences, all from one unified platform. Request a demo to learn more today.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002iY3a\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/380618\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-gb\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/380618\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"380618\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Get a demo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Get a demo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h2 class=\"h4\">Thank you for your interest in Genesys and AWS<\/h2>\n<p>A representative will be in touch.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1746211437378{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;570424&#8243; css=&#8221;&#8221; si_max_width=&#8221;176px&#8221;][vc_column_text] Genesys was awarded the AWS global partner of the year for Customer Experience [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text] Genesys and Amazon Web Services &nbsp; Level up your CX tech at scale Give your customers the experiences they deserve with [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":378697,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-380618","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/380618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=380618"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/380618\/revisions"}],"predecessor-version":[{"id":577335,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/380618\/revisions\/577335"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/378697"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=380618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}